Firestone Complete Auto Care

So I thought I had an appointment for a battery check… either I didn’t confirm it correctly on their website or the site had a glitch either way I was taken care of right away. I felt welcomed! Although I received bad news for my alternator, I did receive hopeful news for the battery. They went over all recommendations that left me feeling I made the right decision coming here. While I was there they took care of an oil change & replaced my windshield wipers &&& found coupons for me to save on both! I appreciated the attendants conversation and willingness to listen to me discuss concerns about a 2^nd vehicle. I’ll definitely be back.

Always in and out service & Great customer service. .Front desk is very helpful & always explains things thoroughly! !

To Whom it May Concern,
I am writing you regarding a situation that occurred this past March. I apologize for not writing sooner, as we had discussed, but I have still been dealing with repercussions from a simple oil change that was botched at your location all the way up to this last week.
Last March you accidentally put the WRONG OIL FILTER on my car. Despite the system you state you have in place to check and recheck your work, the incorrect filter was installed on my 2004 Pontiac Aztec.
It FELL OFF when i was about an hour away in El Dorado Hills while I was hauling my trailer on my way to a major work event. After waiting 6 hours for your facility to open and make arrangements, my car and trailer were towed to the El Dorado Hills Facility, nearly an hour from my home in Rio Linda.
Missing my entire weekend of work and a potentially very profitable event, I was no only inconvenienced and suffered a loss of over 8 hours of my time that day, but also suffered monetary damages for lost inome for the weekend, when I make the bulk of my income.
My sister, who had been diagnosed with Stage 4 Inflammatory Invasive Breast cancer in November, had just completed a chemo treatment and had to drive all the way to El Dorado Hills to pick me up.
Several days later, when my Aztec was ready to drive, she had to drive to Rio Linda and pick me up, then drive back up the hill an hour to pick up my vehicle. This resulted in costs to her of time and gas.
They did not have time to clean the oil which had sprayed all over my engine, so I was instructed to contact a mobile detailer when I arrived home.
I did so, and he arrived the following weekend in the morning to complete the cleaning before I once again went to work and make money. Unfortunately when he was cleaning the engine, a belt completely fell off of my engine, due to oil glazing.
Again, I lost income as well as time when my vehicle was once again out of commission and I had to cancel deliveries for the weekend while it was towed to your facility for repairs.
I not only suffered a loss of time once again, and loss of gas money to come and get my vehicle, but again also suffered monetary damages as I was unable to work that weekend once again.
A week or so later, as I was pulling into a Drive Thru, the check oil pressure light came on in my vehicle once again. I immediately backed out of the drive through and parked my vehicle and called you. I was advised to restart the car and attempt to drive it to your location, which I did — cancelling a day of work at the shop in Roseville incurring further monetary losses as well as gas and time expense.
At this time, you procured a vehicle from Enterprise Rent A Car for me to use while you diagnosed my vehicle.
You were unable to determine any issues with my vehicle or explain to me why the light had come back on.
I had to spend time to call Enterprise several times over the course of the next few weeks waiting for my deposit to be released back into my account. Waiting for your payment. I called your shop and was assured the payment would be made. I was inconvenienced by having my money on hold and unavailable to me for weeks. And in my business, not having capital to invest and flip costs me profits.
I had hoped that that would be the end of this sad story. Unfortunately, it was not.
I went to Enterprise Rent A Car to rent a vehicle to drive to Arizona and visit my mother — partially because I doubted the reliability of my vehicle because of concerns over having another oil pressure issue while alone in the dessert — when I was told that I had been placed on a DO NOT RENT list because of an unpaid balance from March. Your unpaid balance.
I do not, to this day, even know if my deposit was ever refunded to my account.
The plan for my trip was to rent a car, at great expense, and drive to Bakersfield where I had reserved a room at a hotel so that myself and my 2 year old daughter, travelling alone, could safely reach our destination and be in the hotel before dark. Instead of this, I was stuck at the Enterprise Rent A Car location for HOURS waiting for their collections department to communicate with your people, arrange and receive payment and for the DO NOT RENT to be cleared from the system so that the car could be rented to me. My roommate and my daughter had to sit in the car waiting during all of this — which, if you have a young child, you know is NOT the way you want to start a long car trip with a two year old.
During the course of attempting to clear this from my record, Enterprise rented someone else my reserved vehicle. Because of that, I had to accept a larger vehicle that I did not want and pay the additional gas for the long drive. I started my vacation in a horrible mood, with a cranky two year old toddler who had already been stuck in a car for two hours, and the stress of trying to RACE to Bakersfield to the hotel so that we could benefit from the safety of arri

I love telling people about good places that they should come. I have to say the customer service here rocks! I feel they are honest and very trust worthy… That is hard to find these days! I thought I needed a complete brake job and new tires, I didn’t yay! But I really like how they explained all my options and things I needed and did not need! I will be telling all my family and my friends to start using This Firestone for car repairs. I know that I will! I wanted to post this and just say WOW the honesty and the perfect customer service make a world of difference in knowing that you are in safe hands!

Great customer service friendly knowledgeable will continue to bring my jeep here for service.

I always feel wary when it comes to car repairs. I really don’t trust any shop to give me a truthful diagnosis, which is a shame because they could very well be honest. As a woman, I feel like service technicians are trying to pull a fast one because they think I don’t know what they’re talking about. News flash! Some women know! Anyway, I was given a diagnosis by the Nissan dealer near my home that I needed 2 new control arms a while back. Fast forward to last week. Went in for an oil change and now they tell me my right control arm needs replacement. So, which is it… the right or both arms need replacement?! I told them, I’m not getting either one replaced until I get another opinion. Took my car to Firestone on Stockton Blvd. Ken helped me every step of the way. He showed me what the control arms are, what they do and even took me in the shop to show me a car that had gotten one replaced. They did an inspection and determined that it was indeed my control arms but I only needed one arm replaced. Saved me almost $ 500! This shop is awesome! Ken is the best and I really appreciated the time he took to explain everything to me and I actually left there feeling like I had not been taken advantage of and that is a good feeling!

This is the better Firestones in Sacramento, better service, friendly, responsible! I have a lifetime warrantee on alignment service, and went to the shop at orchard loop in Elk Grove location. This guy from the reception refused to help me do the alignment even tho I booked my appointment and came as the first customer at 7am when they open. He gave me stupid excuses, saying your car can not do much align, and told me it would take about 5 hours to finish because they have plenty customers ahead of me. Really? I swear only saw one employee vehicles parked next to the shop. He is so unprofessional and made me disappointed their quality of service. Business is all about honesty and reliable … So I gave up argue with this stubborn dude (he does not give a Sxxx anyway) and I went to different location in Stockton location. Believe it or not, workers in here is oppositely difference, being positive, listen to the customers. The Mechanist who helped me out today is Vex or Van, don’t really remember his name. I just want to say thank you and appreciate your help. Another guy gets the credit is Jon the receptionist, he knows everything and great customer service. Lets forget about all the negative aspect in Orchard Loop, I moved on. Even though I live closed to the Firestones in Elk Grove but I 100% recommend go to the one in Stockton blvd, save yourself sometimes to handle negative attitude or lies from their workers.

The fellas and the ladies are very cool. They are kind and they keep it real about what’s going on with your car. I’m a regular oil change customer and they take care of my car very well. Love coming here.

I like to Say Thank you!!!,
Thank You!!!,
For Amazing Customer Service.
Three hours before closing time, I took my car in
to this location for a brake job, and some other car repairs,
They not only took care of the repairs, But they stay 30 minutes
after the store was closed to take care of my car repairs, instead of
telling me to come back in the morning to pick up my car.
I was in Stockton and drove to this location, Because No one,
But No one work on my cars But Firestone at 5781 Stockton Blvd
Sacramento, CA 95 824
You get what you paid for, there someone out there
who could beat there prices, But not close to there Customer
Service.

You Will Not Find Better Customer Service, then at this
location, I know Customer Service, Because That is What I do
for a living is to give the Customer The Very Best Customer
Service, No matter what it take, Give, The Customer,
The Very Best Customer Service.
Thank you!!!
Thank You!!!
For the Amazing Customer Service!!!
Roy Wassner
916 — 410 — 2715

These guys were great. Ken was super helpful. Was on my way out of town and got me in for an oil change in no time at all. Delivered on time as promised. Saw him help a customer with her power windows and no charge.

Two stars since my car was taken care of quickly. I did not appreciate that they did not listen to what I’d wanted. I went in for a quick oil change and wanted to use a coupon for the synthetic blend for $ 25. They told me they wouldn’t do that, and I had to pay $ 80 for full synthetic, which my car has never taken. On top of that they wanted to tack on another easy $ 100 to run a diagnostic on my car. I will not be going back there.

I took my daughter’s car in for a front wheel alignment, oil change and replacement of four tires and was pleasantly pleased at the great customer service and prompt attention provided by Ken, the manager of the store. Ken is rebuilding the store with his own positive customer service values and was very courteous. He explained a problem with the linkage and gave us the diagnosis and planned repair strategy as well as the price and any other options. His repairs were timely and have withstood the test of the first two weeks of driving — usually a giveaway if there was a problem!
Ken explained the various differences in price and quality between the tires and led the customer through the decision making process for a selection that met the price constraints with the best affordable quality.
Based on my first and only experience with this store I would recommend this to others.

I noticed a leak the other day. The family has gone to this establishment forever it seems. The people are nice and understanding, the service is great and there isn’t any drama when it comes to the bill.
Simply the place to go to get your car worked on.

I went to Firestone today because I found a great coupon for brake service. I wasn’t sure if my breaks needed service, but they were making some noise. First of all, the staff was extremely curteous, knowledgeable, and most importantly, they were honest! They didn’t pressure me into anything, but rather, explained to me what might benefit me, then let me make the decision… and it turns out my breaks were fine after all.
Being a young female who is not a car expert, I know I am usually a «target» for auto places to try an sell me things and pressure me into repairs by exaggerating isuues with my car. Not only can I usually see through this, but it is offensive. In fact it happened just this morning. I went to get my oil changed elsewhere, and they tried to sell me on quite a few items. I figured I’d have Firestone take a second look, and they revealed (unintentionally) that I had been lied to by the other shop. Additionally, they offerend the same brake service at half the price of the other place!
There were several opportunities for the staff at Firestone to try and fake me out and sell me things (like with the free brake inspection, by exaggerating or making up brake problems so I would buy the service), but they didn’t! In fact, they took the time to explain the answers to every question I asked, so not only was I comfortable in giving them a sale I probably wouldn’t have otherwise, but I also am happy to come back for future service!
Also, don’t let the location of this place turn you off. It is in a somewhat seedy part of town, and because of that I almost didn’t come. However, I am so happy I came, because I am pleased with their curteous service and honest and knowledgeable staff. I definitely recommend them if you want to go somewhere you can trust.

I have been coming to this Firestone for years and always got stellar service. Then they changed management and the level of customer service has progressively gotten worse and worse. I have three vehicles I bring in on a national fleet account. I drop off a car on a Thursday or Friday and they can’t even call me with a status update by close of business Sunday? Pathetic. The only reason I keep going back is because of the convenience of location and they are familiar with the car. I can’t wait for the day when we get a new vehicle because I am definitely taking it somewhere else.

They took excellent care of me and my car. They make it easy with taking appointments, so I know I won’t have to wait for hours on end. They got my car done in less than 90 minutes to boot!
I also like this location because there are other things to do than just sit in their waiting room, like go shopping in the mall, get something to eat, or just walk around.

This place is one of the best businesses I have ever been in. They went above and beyond anything I could imagine.
I was traveling and had an accident that caused damage to all four tires and all four rims. The called around to get the cheapest rental car for me, hid my dog, and stayed after hours for my return with a rental truck. They unloaded all the things I was taking from my parents house to my house (we are moving them to assisted living). They made sure everything was secure, using multiple bungie cords. The car will be ready tomorrow. They called to tell me it needed a new alignment and I told them when I bought the original tires I also purchased the lifetime warranty. They found it and will start working on it ASAP. They also took the amount of wear still left on the tires and applied it to the new tires, reducing my cost. Everyone was exceptional nice, helpful, went out of their way for me.
I would love to give ten stars to Travis who helped me out the most.
I do not live in Sacramento. I live in the Bay Area. I was alone (except for my dog) and scared and they took care of everything. For all the people who have given them a negative review, try them again. They are well worth a second visit.

It makes me sad to have to write a negative update but I think it’s important to point out trouble so others can avoid having a problem.
I felt good about this business as you can see by my previous review, but after the fact I learned that not only did this tire specialty place not notice that the tires I had on my vehicle were wrong, but when they gave me a replacement, they did it with an even lower weight rated one that did not match the others. That’s not good. It probably wasn’t dangerous, unless I drove say from Sacramento to Los Angeles over the speed limit as is usually the case (unless you want to get run over by other traffic), but it would cause uneven wear and result in earlier failure and a need to replace the tire (s).
I’m thinking if a place is pleasant and clean and fast, does all that really matter if the job isn’t done right?
I’m still giving them 2 stars and not 1 because they did notice and tell me about the definitely dangerous brake fluid leak.

Went to Firestone for a car inspection. I ended up waiting 2 and a half hours for them to complete it. They then told me I needed a lug nut repair which costs 17 for them to replace one. At a nearby autozone, they charged me $ 16 for 5 nuts and a stud and it is a quick DIY fix. The total time I waited was 3 and a half hours. Completely dissatisfied.

I went to the Firestone on Marconi to have my faulty battery (that I bought there and was still under warranty) replaced. They told me there was nothing wrong with it. The next day I took the car to this location, and they immediately told me that yes, the battery was faulty, and replaced it for me. They charged me a $ 15 service charge even though the battery was under warranty, but I was just glad they replaced it at all.
Also, I got lost on the way and one of the employees stayed on the phone with me for several minutes to ensure that I found my way there. I wish I’d taken his name, he was awesome!