Flooring Liquidators

We purchased laminate flooring for our entire house. Had to return about a third of it because it was damaged. Less than 2 years later the flooring is delaminating. Supposed to have a 20 year warranty. Contacted them and they sent out someone to look at it and they said they would contact us. Never did. I called and was sent to the insurance adjuster for the company and she said she would contact them and get back to me. I called back because I never was contacted. Soon I get a letter saying that if we used their independent inspectors they would pay for half, but if we used our own it was at our cost. Makes no sense to me, they already sent someone why should we have to pay. It needs to be replaced!!! My husband called the adjuster again, but no response. They do not stand by their product.

Purchased home and wanted to get all flooring done. Book appointment to have the estimate done and guy doesn’t show up until a week later. Guy comes over finally. I request an estimate for 2 different flooring options and Rep never calls back until I personally go almost 2 weeks later and still had to wait 1 more day because he couldn’t get them to me. I decide to order and Rep changes dates of delivery pushing it back an extra week. Material arrives & now the guy that had the estimate ‘disappeared’ & I can’t have flooring done. Ended up just hiring someone else. Totally incompetent, irresponsible, and lack attention to detail. Only good thing was material arrived in good conditions, but even then the guy ordered 4 extra boxes I didn’t need. One of the worst experiences ever.

My husband and I are buying a new home and need carpet to be installed right away. We went into this location a few days ago and scheduled a time for someone to come out to the property and give us an estimate. Today someone was supposed to come out to the new house, our realtor took time to meet us at the property and nobody showed up. When I called them to follow up they said they had no information for us and didn’t know what I was talking about… we hand wrote on their forms all of our information! This place is very unorganized and unprofessional. I would go somewhere else if I were you.

We are return customers! We bought a gorgeous laminate faux wood floor several years ago for a screaming deal– and I get compliments on it all the time. Now we are moving and replacing carpet at the new house. I was going to go through Home Depot (easy since I was already there to buy paint etc) and had terrible customer service and all kinds of hidden costs ($ 50 for a quote, $ to test for asbestos, $ to remove the existing flooring…)/ upsales/​and crappy attitudes. So I returned to flooring liquidators and received a free visit and quote, killer prices (they’ll save you money any way they can based on what’s in stock!), and fantastic customer service. And they’re accommodating our aggressive timeline. 5 stars! I’ll be back next time!

I had the best experience with them. Stephanie was so helpful, honest, n efficient. The installers we polite and hard working. Great prices, too! I am so happy with my new floor.