Gamestop

If I could rate zero stars I would. I’m new to California and found this gamestop through a neighbor who overheard me make a video game reference to one of my co workers. Give gamestop’s track record of poor customer service, I was hesitant to try it out but the store is closer than the nearest target.
If most of you are like me then you have been waiting for the release of Fallout 4. I made a reservation for the deluxe edition a few weeks ago and asked if there would be a midnight release. The associate named Jordan told me there would be. When I arrived on at midnight on November 10^th, 2015, I waited outside of the store for twenty minutes with another customer. In that twenty minute period we took turns calling the store and trying to get the attention of the two workers inside with Jordan being one of them. After twenty two minutes of waiting in the rain and 40 degree weather they finally came to the door to say that the already did the launch. I asked why didn’t they let us know right away and was told to have a nice night and had the door slammed in my face.
This is my first time on Unilocal and I usually don’t complain about horrible customer service but after the way I was treated tonight, the community deserves to know.

I love this location. The team here has always been helpful. And just fun to go in here. I will always recommend this place.

Don’t call if you need any help. Better to just go in since this location gets pretty busy most of the time. You’ll end up being in a long hold.

The guy working today at around 3:30 is the worst. He’s helping some lady who’s man friend is an off shift game stop worker from the same store. The transaction has been going on for 30 minutes. The employee has put many calls on hold and will not answer my simple yes or now question… I left. Game Stop is the worst… Especially this one.

The guys here are super nice! They answer every question that you have about games. Even if you needed to trade something in, they will work with you. I like this GameStop. They also have tons of different games. Too bad all the wii games are gone now though. We came here to look at some old wii games.

The closest gamestop to my house which is why i visit often about 1 or 2 times a month. I go here to buy games, make pre-​orders or to trade-​in old games for store credit. This gamestop is located in a small shoping center which includes among others a Starbucks, Togos, Home depot etc. The staff is friendly and always try to approach you when not busy. The staff is also very knowledgeable an least more than your average person or as much as your average/​hardcore gamers. They do have a problem with wait lines times being very long. I have gone a couple of times when i had 3 – 5 customers in front of me and had had to wait almost 15 – 20 minutes before i finally get to the front of the line. Calling there store is also time consuming as most of the time you are put on hold for 10 minutes or more an least that has been my case in several occasions. I usually only see one or two sale associates on the store at a time so i know it can be very demanding on them to do their job proficiently when they might be understaffed. The short distance of travel to and from my living area to the store and the friendly/​knowledgeable staff is why i rated this gamestop location with ⁴⁄₅ stars.

Knowledgeable staff. They know their games. This store always seems to be busy, maybe it’s just my timing is bad. Only two cash registers so at times the lines are slow. A large stock of the latest games.

This is probably my favorite south area location. Staff are friendly, knowledgeable, and I have never had a bad experience shopping here. They do not try to oversell you or push products you are not interested in. However, they will make recommendations based on prior purchases, even when you have not been in their store in a while.
Parking has never been an issue here and even during the holiday season, shopping here is not overwhelmingly crowded or chaotic.
I have to say though I have moved most of my shopping to doing an online purchase and pick up in the local store option. It just seems more convenient and easier than perusing a store. However, when I feel like perusing a store, this is usually my go to location.

I always have a good customer service experience at this store.

Christian was extremely professional, knowledgeable, and engaging. Highly recommended. I will continue to use GameStop for all my console gaming needs.

I bought a PS4 from them when it first came out and it broke 4 months after. I bought the 2 year warranty and they said that once I get my ps4 replaced my warranty is out. What? Its only been 4 months!
I was unaware that when you purchase a ps4 its already a 1 year warranty for free so it was pointless to buy a 2 year warranty when the PS4 broke after 4 months and I could of got it replaced for free under the automatic 1 year warranty. So that 2 year warranty I purchased was pointless.
Also everyone who works here seem very clueless.
Dont purchase the 2 year Warranty for ps4 because it comes with a free 1 year warranty and chances are it will break way before 1 year even happens.

My husband loves to play video games. He ordered a special edition exclusive to game stop. When it was time to pick up his game they said they didn’t have it. He was quite upset, but one of the workers said she would try to call around and find one. My husband thought there would be no hope in finding the special edition. This employee went above and beyond to find the game and found it for him.

Friendly staff at this location. Went in to preorder gears of war. The girl was friendly and assisted me w all my questions.

I like this particular Gamestop because the staff is friendly. I came here to exchange my nintendo because something was wrong with the camera and was able to exchange with no complications. One of the staff was very knowledgeable when we asked questions about games and such. The store is clean and organized, bonus points right there. I’ll be back for sure!

This is the best Gamestop me and my kids have been to. Lately we have been here a lot with all the big releases coming out. Everytime we have been here the staff has always been extremely helpful. Sure they try to up sell you and get you to pre-​order games, but hey that’s there jobs.
Two employees in particular Jake and Victoria have always been very helpful and taken the time to go over specifics and recommendations on purchases I have been thinking about making (Triton Headphones, which I am very happy with).
I will for sure be returning here for sure since it’s near by my place and I have never had a bad experience here.

I have been shopping at this Gamestop pretty consistently and have never had an issue finding a game, making the purchase or negativity with customer service while checking out. The only thing that I have been noticing is there is no welcome at the door when you walk in and very little communication between employees and customers, unless of course you make the initiative to go ask for help. Please note that when asking for help it is always there. All in all I really appreciate the store being close to where I am at and always having a knowledgeable employee there for help when needed!

Approaching Gamestop, a man sitting outdoors at Starbuck’s next door started asking for money so he can take the bus. He started with asking for $ 1.50 in quarters so I was like okay. I can do that. I gave him $ 1.75 because that’s just what I pulled out. Then he proceeded to ask for another dollar but I looked at him crazy because I couldn’t believe the audacity and went into Gamestop.
Now, the employee was very helpful with finding the game that I wanted but then the beggar came into the store and put the quarters on the counter in front of the employee and was thanking me for the money and was asking if I had a boyfriend or would I like one. And I thought the money was for the bus but he was just yapping away some nonsense and laying out his change.
The store is fine. I got what I came for. The people you may come into contact with in or around it – brings the shopping experience down and makes you want to utilize the internet more.