Golden 1 Credit Union

I love this location, everyone here is super nice, helpful, and very quick. Special shoutout to Jo, she helped me refinance my car, and was very patient with all of my questions. Thank you guys!

I forgot to update my review about my check ordering experience. The saga of ordering checks goes into another Chapter. Golden 1 check ordering experience= 2 months.
When I got my checks, mind you at over 2 weeks have lapsed from already waiting for close to 4 weeks. So I open the package to see the address information was wrong. Ugh?! At this point, I felt like «Am I not meant to write anymore checks in my life… is the universe trying to tell me something». Good grief. The street address numbers were transposed. So I called the phone number provided on my check ordering forms to correct the info and re-​order. This time when I asked for express delivery at no charge, the check company complied. The sweet gal on the phone (representing the check ordering company, not Golden 1) even apologized for the inconvenience. But hey, it’s not her company’s fault, it’s Golden 1s fault for not taking the time to check what the heck their staff was typing into the system at the time of ordering.
So within 5 days later, my checks arrived. Info was right on. All was good in my universe again. My chakra is realigned.
Lesson to myself, next time I order checks with a live person at the branch location; I will have them repeat and show me the
screen info like a pre-​school teacher teaching the alphabet to her kids. 1) to make sure the info is correct and 2) make sure they actually complete and send the transaction in their computer system
Golden 1 check ordering experience= 2 months.

The Husband and I came to this Golden1 location one Saturday morning because we had to pay our car payment and their website isn’t very user friendly when trying to set up automatic payments from a different bank on their website.
I think we made the mistake of going on the first of the month (state worker payday) because the line was huge! They only had about 3 tellers working and at least 15 people in line. I swear it took about half an hour to get through the whole thing. You would think that they would staff up for the weekends (especially a payday weekend) but I guess they aren’t too concerned whether people have to stand on a line or not. There was also only 1 – 2 personal bankers working as well and they had a rather large waiting list.
The space inside is nice and big, but can get rather crowded and irritating when having to wait. On the front wall of the branch there is a whole line of chairs to sit in, which makes me think that waiting is commonplace. I have experienced long lines with almost every Golden1 branch I have ever been in so I’m not really surprised.
The branch is located in a shopping center with quite a few other stores, so the parking lot can get rather hectic and spaces hard to find because everything is crammed in together.

Tellers and bankers are friendly.
Their location is the most convenient. Bring my kid with me sometimes, and they’re always kind.
Only downside is that they dont have business checking accounts. Had to take some of my business elsewhere.

After researching many banks and credit unions, I decided on Golden 1 to open my first student checking account! Woo hoo! No monthly service fees and no minimum deposit is exactly what a new college student needs. Paul helped me right away and was very informative and knowledgeable. He explained everything to me and answered all my questions with the utmost respect and kindness. I love this branch and am excited to have my account at Golden 1! I can’t wait for my card to come in the mail :) oh and first box of checks are free!

First time visiting and I was pleasantly surprised. Paul was a pleasure to work with regarding an auto loan and I was approved on the spot within 30 minutes.
Also went the extra mile to help me and another client look for a better deal or dealer for cars!
Fast, efficient, and knowledgable. Thank you and I’ve already recommended them to 2 friends!

Close to my home. Excellent customer service. Spacious. Helped us immensely changing banks. Setting up a new account was easy and fast. We experienced account fraud shortly after opening. Their team helped us quickly and efficiently resolve a very complicated headache. We love Golden 1!

The tellers here are so friendly! I’ve never had a bad experience at this location. The coin machine is awesome! Members and nonmembers are able to use coin machine, however it is a small fee difference (higher) for non members. Right off the freeway!

Not sure about you, but my time is valuable and this location doesn’t seem to respect it. The teller I dealt with messed up my transaction. I was able to view it online and when I visited after the fact, she back peddled with an excuse rather than just stating the error. Accountability is huge to me, and since we are all human, admitting a mistake is much better than covering it up. I asked for another transaction while visiting and as I was explaining what I needed this teller hushed me to get through her thought process, which was pointless without all the information she needed from me «the customer» for the transaction. She messed it up again, because she didn’t have her listening ears on. Tip for management: Hire new tellers who listen or loose customers!

A very convenient location just off the freeway.
Always a very friendly and professional staff with ample parking. There’s also a exterior ATM with parking right in front.

I was married on a Saturday and the very next day the Hubs takes me to get joint bank accounts. Love the prompt customer service. We did not wait more than 5 minutes to get escorted to a private room to complete our business.
If it wasn’t for all the wedding checks that we had to sign, we would have been in and out in no time. Very easy process! Crossing my fingers the whole changing my last name is just as simple.

Nice looking bank. I use their ATM machine because its affiliated with my bank at Patelco. No envelopes necessary which is a plus!

I made it to the Bel Air Supermarket that was in the same shopping center as Golden1 Credit Union. I figured I might as well make a deposit to the ATM here. It’s a pretty up to date technology ATM machine. I live in the south Sac area and I have to say that most of the ATM machines I have used to make deposits never did that CHECK SCAN and print a copy of the check scan. It was interesting to try out.
I know… I know… I sound like a country bumpkin if you guys are use to this sort of technology. I was just amazed with it. It was raining and early morning Sunday. No lines and was in the area cause of convenience. Pretty cool ATM machine.

75%, there is always a line and wait for a good 10−15mins, yet they have around 5 teller windows. The most i ever seen is 3 tellers working at once and a couple of workers in their office. Whats up with that?, but this is the only closest golden1 bank in my area so i have no choice to go.
Overall, all the staff is pretty nice but the wait is torture…

I love the spaciousness of this location. The teller area is much larger than most G1 locations. The staff that I’ve dealt with have all been friendly, professional and efficient.
It’s worth mentioning that all new accounts and loans are done in private offices here rather than cubicles. When I’m conducting more sensitive, private business I like not having to feel like the next customer is listening in on my business with the agent.

Great credit union and this is my favorite location of theirs. The line is never as bad as it is downtown and the employees are the best. So glad we set up a savings account and got a car loan here.

This location is great — it’s local and always buzzing! The weekends hours are awesome and the tellers are consistently friendly and fast. I also experienced opening a joint checking account here with my fiancé’ and the service was spectacular, quick, and easy! I am so glad to learn that quick and easy with great customer service is still part of some bank’s vocabulary! I hate that I’ve never been able to check in here — so I had to add it! Kudos to this Golden 1 branch location! Oh — and the parking is way better than the other Natomas location on West El Camino!