Chase Bank

I brought my 94 year old father-​in-​law into this branch to see a banker and make some changes to his accounts due to my mother-​in-​law passing away. We met with Alex, who is absolutely amazing! He is extremely patient and had no problem listening to my father-in-law’s off topic stories and explaining things a few times so he would understand. He also did not panic when my father-​in-​law broke down and was fighting back tears.
We had to return with my husband the following day to complete a power of attorney. We went back specifically to see Alex before his vacation. He walked us through the papers patiently and again answered all of our questions. He also made my father-in-law’s day by remembering his nick name and giving him a pen. Its the little things that can really make an old mans day!
Alex also has another appointment with my father-​in-​law after his vacation to go through his bank statements and find out why he has a few hundred more dollars in his account than he thinks he should.
Everyone else that we saw while visiting the branch was very kind as well. I am sure they will see a lot more of my father-​in-​law in the future.

Came in yesterday and opened new account. No problems. Today — been waiting for an hour, so far, to open an account for my daughter…

I have been banking with chase for over about 15 years and haven’t had an issue but the customer service at this branch is HORRIBLE! I’ve had issues with them before… and I hate to leave negative reviews but this merits one… One of the female managers at this branch has no manners… I was trying to ask a simple question about a check I wanted to deposit and her attitude was condescending. She treated me like I was taking up her time and was a bother… Seriously lady get a new job if you’re that miserable!

I had a very bad experience with this branch. I went to pay my credit card, due to the fact that my dead line was today. The so called branch manager, Adriana Coronell, was so rude and disrespectful. She wouldn’t let me pay because I didn’t have an actual checking account with them. Never going back there again.

I had a problem with receiving too many ATM cards in the mail. I walked into Chase Bank for the first time ever, and was helped by Mr. Franchini. I explained my problem to him. His response was less than nice. He was rude and very unhelpful. He has an I’m too good for you attitude. He definitely needs customer skills and good customer communication training. I will never visit that branch again.

Very friendly staff. I’m always greeted by someone when I walk in. Tellers are nice and this one time when asking for new money for Chinese New Year, the teller provided me some red envelopes.
For some reason it seems like this branch is over staffed as I always see about 2 – 3 personal bankers always walking around trying to stay busy.
Overall, I like coming to this location but the parking lot is horrible because of the small and narrow parking spots.

The folks are great, the location is perfect, no fees for veterans and they have great business resources. LOVE THEM

Formerly a WaMu. I love this location because its never crowded, lots of parking, clean, convenient, and open til 4 on Saturdays! The strip mall and neighborhood seem safe and quiet. The tellers are professional and friendly, and I can hear them through the glass (unlike BofA, where I’m always saying «I’m sorry, WHAT?»)

This place has a friendly atmosphere and the employees are helpful as well. I like Joshua, unfortunately he is doesn’t work here due to being promoted; good for him. He answered all my questions with clarity and very professional.

First of all, the people who work here are really nice and remember me every time I come in to the bank. I even mentioned to one of the bankers I needed a job at one point and he went so far as to call me on my cell phone a couple weeks later to let me know of some positions opening at Chase. I was impressed by that.
However, I am giving this bank 3 stars due to the fact that on numerous occasions their computers and ATMs have been down, causing me to have to either find a different branch or come back at a later time. This is highly inconvenient sometimes, not to mention concerning that this bank has so many IT malfunctions. Also, my husband deposited cash at this bank and the teller miscounted the amount and basically screwed up a lot of balances in his account. This caused him to overdraw. Luckily we were able to get those reversed since it was their fault. But, I would think banks would have higher standards for their hiring process.
I initially only signed up with Chase from their promotional of opening an account and receiving $ 100 free. Otherwise, I probably would never have chosen Chase.