Green Clean Freaks

I ordered the cleaning for my clients and they were satisfied, but I guess it took 8 hours to clean their house. I paid for 6 and then they charged me the other 2 without asking me. I called them over a month ago and they still have not resolved the issue. Now they are not calling me back. Sorry I don t care how well you clean a house, there are plenty of people who clean houses, but if you can’t handle a simple customer service math problem where you owe me money, then you will understand why I won’t use you again.

I used this company for a move-​out cleaning. After a few emails back and forth, Keri and I agreed on a 10am-​11am arrival time for approximately 6 – 10 man hours. I believed there would be plenty of time and thought that my home would be ready for its move out inspection that was to be conducted the same afternoon around 3:30pm.
Keri and one other assistant came to my home. OVER an HOUR late. I didn’t receive a phone call regarding their tardiness until 11:15, already past their proposed arrival time. In all fairness, my home is located in Fairfield (about 45 minutes from Sacramento) so getting lost would have been understandable. Based on the timing, however, it would appear that they didn’t even leave their offices until after my window had passed. That’s also why I paid an additional $ 70 for their travelling fees. I believe a phone call as soon as they thought they were going to be late would have been more appropriate.
Their work turned out to be satisfactory and was completed to my liking. However, they were not finished with the work until well after my home inspection was scheduled. This company cost me $ 250 because the inspector could not complete the home inspection because cleaning was still taking place. Therefore, we ‘violated’ our move out date agreement, causing a late fee for the inspection to take place the next day instead.
Had Keri showed up on time, I could have complied with my move out inspection and provided a spotless home to the inspector. It was somewhat embarrassing that the cleaning crew was still working while the inspector was there.
In all fairness, Keri agreed to discount the price for the inconvenience. Her work was good, but I just cant look past the entire scenario that could have been avoided if they simply arrived on time or told me they would be running late.

I was contacted by Keri after (because of) posting the Unilocal review. She apologized for the no-​show and offered to send a crew out to make up for it. I thought this was a really nice gesture. And I will say that everyone I dealt with was polite and friendly. For these reasons, I’m adding this update and a star.
But I’m afraid I’m still not planning on using this service again. The «front office» seems very disorganized and scheduling was still a hassle. A three hour window was provided for the crew to show, but they missed that by a half hour. But they did show this time. The cleaners did not get as much done as I would have expected. I think that in an effort to be «green» they didn’t use any products that well, cleaned. They brought some sort of steam device, but other than that I think they mostly just used water and a lot of elbow grease. I believe this is why they didn’t cover much ground. They’re going to need to find some eco-​friendly products that actually work to be successful. Personally, I don’t mind traditional cleaning products so I called in another cleaner to redo the job a few days later.

I hired Green Clean Freaks for a one-​time service to clean our house when we moved out. We were renting it out and the new family was to pick up the keys that evening (after the cleaning was complete). They were suppose to start at 12 and work for 4 hours. The house was completely empty so all that needed to be done was clean the hardwood floors, 2 bathrooms, windows, and wipe down the kitchen. When I called to book the appt I told them the size of the house and what I needed done. They said they would send 2 people and it would take them 4 hours (8 man-​hours). I told them I needed them out by 4 as the new family was to meet us at 6pm and I wanted to give a little buffer.
As it was approaching 1pm and they had not arrived and would not answer their phone my stress level was quite high! There was no way I would have enough time to do the final paint touch ups that I had planned AND clean. My sister-​in-​law (thank God!) stopped by with her daughter to see how things were going. They decided to stay and help me since the Green Clean Freaks were no where to be seen. At 3pm they decided to show up, keep in mind I had paid for 4 hours and wanted them gone by 4pm. Because I was not going to get everything done in time I HAD to let them stay to complete the work. They started in the back of the house (bedrooms) and after 2 ½ hours of them still being in there (I only have 3 bedrooms with zero furniture in the way) I had to go ask them when they were going to start the kitchen/​dining/​living rooms. The rooms they were cleaning were not even dirty! I am germaphobe with OCD and will never have a mess in my house!
Anyway during the 4 hours that they were there they didn’t touch the living room, dining room and I did half the kitchen just for the sake of time. They worked VERY VERY slowly and I would NEVER hire them again!!! Especially since they were there until just after 7pm and I had to keep delaying the new tenants. It looked unprofessional on my part even though I had nothing to do with it. I would give them ZERO stars if it were possible.
Now if that wasn’t bad enough let me just put some icing on it…
In December, 6 months after that ridiculous experience they charged my card AGAIN! It is illegal to keep my credit card info on file due let alone use it without my permission. I called them to have the charges reversed and find out why they would even do this and they will not answer their phone. I am still currently dealing with this issue thru my bank.
Take my advice (and obviously the advice of numerous others) and GO ELSEWHERE! I learned my lesson in not checking Unilocal for something as simple as a house cleaner.

The owner contacted me asking for another chance. Her story is changing because she now doesn’t know how the scheduling problem happened but would look into it. When she told me that she was having computer problems when we spoke right after the failed appointments. She said that she would call me in the message and that was 3 days ago… Have not received a call.
She is still telling me that she has better employees now. In my experience the employees are a reflection of the the ownership. All I’m hearing is excuses and blaming. She really has a lot to learn about running a business.

After arriving late (after the one hour window) and 4 man-​hours of cleaning, the house was still dirty! They only worked on one bathroom and the kitchen, which you would expect would be spotless in that timeframe. Although the granite countertop and microwave were clean, the backsplash was still filthy and the floors were noticeably dirty. In the bathroom, the shower door was still dirty, the mirror wasn’t clean, the towels were not returned, and they walked on a wet floor leaving muddy footprints. On top of it all, they stole my husband’s pain meds and were possibly drinking on the job. I would warn all others to pay for such horrible service!

My landlord purchased a Living Social Deal; 4 man hours of cleaning. When I contacted the Green Clean Freaks, they were scheduled out several weeks. No problem. At the time I scheduled the appointment, I told the girl that my primary need was to have the windows and sills thoroughly cleaned. She informed me that they did not do the outside of the windows, which was fine; however, when I received a confirmation call the night before my appointment, I was informed that they do not do windows at all, but they could do my sills. This was frustrating, but not a huge deal. I had other things they could do instead.
I was scheduled to be one of the first appointments of the day and they told me that they would arrive between 9 and 10 am. I was skeptical, after having read the other reviews. As expected, I received a phone call at 10 am saying they were «on our way; GPS says that we should be there in 15 – 20 minutes». No apology for being late. I confirmed with the caller that I was his first appoinment of the day (wondering how they could already be running late) and he informed me that they had «issues» with «leaving the office this morning». I had already moved furniture and was prepared for them to clean, but had also made plans for the afternoon, so the fact that they wanted to start late was unacceptable. I had even taken the day off of work to have this done.
I think I’ll advise my landlord to request her money back from Living Social, s others have done. Green Clean Freaks don’t seem to have any respect for other people’s time.

DO NOT USE THIS COMPANY. I called 7 times before they’d answer to get an appointment. Once I did get an appointment, they never showed up, they never called to cancel or nothing. NO COURTESY CALL. They finally answered the phone after 24 hours, 2 voicemails, and 10 calls, and the lady was so rude, no apologies for not showing up, a tons of excuses. This company is so unprofessional DO NOT USE.

They don’t call you back for days, then no show and blame regular power outages in their office for the computer not saving your reservation.
I got a refund from Groupon and it was the best thing I could have done. Stay away from this business.
There’s a lot more, but most of it is recaps of what everyone said. I can’t actually review the house cleaners because even after rescheduling they have never been to my house.

So, this is a mixed review. I’ll start off with the positives. They are very nice people and they do a great job. The problem is getting them to your house when they are scheduled. And, it took months to get my first appointment.
I had them cancel my initial appt the night before, which I wasn’t thrilled about, but understood. We rescheduled, but they didn’t show up on the rescheduled date. I called, they apologized. They were very nice, and offered me two extra hours as a consolation. But, the next time they DIDN’T show again! So, I’m pretty furious. So, they work it out and make some arrangements to get them there on ANOTHER different date. You know the story! No show AGAIN! So I call, and she rereoutes another crew to my house later that day. When they finally arrived, they did a really good job and were very nice. They weren’t able to do the extra two hours promised, so we rescheduled for the final two hours.
You can guess, right? Well, they came after we called but were WAY late. Hours late! And, they had promised to send the same people, but did not. She assured me that they like to keep the same people on the job when I called her, but they didn’t.
The two new guys did a really good job, though. I would still rather have good and reliable than nice and good.
I’d pass. And, I was looking for a long term situation, and was hoping I’d found the one. Not this time. I wish nothing but good on them, but I think they have an unmanagable book of business for their size, and should regroup and focus on their core group, then expand.

This review is long overdue…
If there was an option for no stars, I would have chosen that. Why you ask? Well how can I rate a business that never provided me the services that it was supposed to?
I had purchased a LivingSocial deal for Green Clean Freaks a couple months back and decided to use it for a move-​out. I had scheduled a cleaning for Sunday ¹⁰⁄₂₈ about two and half weeks prior to the date. On Saturday ¹⁰⁄₂₇ at 9:22PM, I receive an email, not a phone call, an email from Keri saying that she will have to reschedule my cleaning appointment because she just found out that her whole cleaning crew is sick.
Excerpt: «I was just called earlier to find out that I have a crew full of sick people. I have not been successful in finding suitable back up. I will let you know right away if I hear back and any back-​up crew members are available before our appointment. You will be the first person I call. If there is still nobody available by tomorrow, please give us a call/​email, and I will try to call again, and we can work another day out.»
First of all, there was never an initial call, so how she can say «I will try to call again» is beyond me. Second of all, you contact me through email at 9:22PM to cancel when my appointment is the next day at 10AM?
I’m livid at this point so I call Green Clean Freaks after I read the email, and of course no one picks up. So I reply back to Keri with an expressive email ending it with a clear message that we will be speaking in the morning to clear up this situation.
The next day at 8:30am I call twice to two different numbers and leave 2 voicemails. I never received a call back until later in the week. Keri didn’t even acknowledge what happened on Sunday until I pointed it out, which at that point she started to stutter a little and spew lame excuses about her employees. But oh! I should be glad because her and her husband got rid of all the «bad people with bad intentions» at her company and that I would receive spectacular service should I choose to make another appointment. Hmmmm, let me think about it…
Needless to say I never used my voucher and ended up asking for a refund (thank you LivingSocial). If you’ve made it this far into my review PLEASE DO NOT use Green Clean Freaks. I know I’m partly to blame since I didn’t look at their reviews before purchasing my voucher. But you’re here reading this now so SAVE YOURSELF and your money! Use Joy of Cleaning or Gracious Living instead.
(Let me add I received a VM from Keri a week after the whole mess. She addressed me as if any of the aforementioned did not happen. She asked me to call her back so I could schedule a cleaning with her. What are you on, woman?)

I have already paid for the 6 man hour Groupon. They called to confirm twice for a cleaning this past Sunday between and 1 and 2 pm. They never showed up. We attempted to call twice, and only received voicemail. I tried again on Monday and left a message. No response. Have tried to call twice today, and endup in voicemail.
Borderline scam. Avoid at all costs.

I am really not sure how this company stays in business. Honestly, I have never dealt with a more seemingly unorganized, unreliable company in my life. I don’t Unilocal much, but boy do I appreciate an honest review when considering merchants. So here goes:
I had a Groupon for 6 hours of cleaning, called to make an appointment, and had to leave a message. I did get a call back within a day or 2 from Kerri and set an appointment for over a month away. The night before my cleaning appointment, Kerri called to say that her crew was sick with the flu and could we reschedule. I was not thrilled about that. But, hey, employees get sick, right? She had an appointment available 4 days later, so I went ahead and set that up. They were set to arrive between 9 & 9:30 Monday. Kerri called somewhere around 9:30 on Monday to say. «I was just trying to call my crew to see what time they’d be arriving at your home and, well,…well, actually, they’re not coming. I guess they don’t want to work». Okaaay… this REALLY made me mad. I had now let my 3500 sq ft house «go» for a while. FURTHERMORE, I was hosting a party on Friday and had NOT planned on having to clean. Really, really messed up my week. So, now I had to spend many hours cleaning that I had NOT accounted for. Not good. I explained to Kerri how very disappointed and frustrated I was with the lack of service and the amount of inconvenience her unreliable crew had now caused me. She said she would try to call in her «back-​ups» and get back with me. She did get back with me …5 days later. She left a voicemail message on my phone wanting to know how I liked my service and would love to get my feedback. Really?!? How disorganized and clueless can one company be?! She apparently wasn’t too concerned about making sure a no-​show issue with a customer was resolved, but apparently she had plenty of time to beg for feedback. Amazing.
The day of the SECOND no-​show I called the cleaning lady that I use about 3 times a year. She was able to come the next morning — for less than what I would have paid Green Clean Freaks with the Groupon. She has a crew of exactly TWO, has NEVER cancelled, and can fit me in within a week of calling her. Not sure why I didn’t call her in the first place and bypass the whole Groupon offer. I won’t make that mistake twice.
Kerri wanted my feedback. Well, there it is. Hopefully they’ll take this and all the many, many other negative reviews to heart and change. If not, they’ll be closing their doors permanently at this rate.

Interesting. After reading the previous reviews I was almost sure the service would be mediocre, but I was mistaken and reminded and that you can’t always trust what you read, so to speak. Besides a misunderstanding on time (hence not 5 stars) I found the service to be excellent. Both my husband and I were very impressed. We have a toddler who makes a mess of pretty much everything and they went above and beyond. Scrubbed, moped, vacuumed and spent extra time cleaning the bathrooms. Also, I’m picky about cleaning products and theirs seems up to par.
All part of the norm with a cleaning service but I’ve had PLENTY of crummy cleaners clean our houses and this was a great service. We would recommend and use them again.
Now, if I could only have them come once a week…
;)

I had a Groupon for this service, so I am not sure whether this changed the level of service I received. Making the appointment was simple and I had no problems getting scheduled. They called to confirm two days prior and called again 30 minutes before arriving. I was given a window of 1−3p; they showed 10 minutes after 1. I certainly appreciate the appointment confirmation and them showing up within the specified time.
Two people showed for a total of 4 man hours. I had three things I wanted done: kitchen floor and two tubs. I was told this would be done in a very short amount of time, so I actually had to come up with other things for them to clean. One did one tub and did an excellent job; it looked great. The other did the other tub. Not a good job at all and I had to ask the cleaner to do the tub again because there was clearly a dirt ring still visible. He went back to clean it, after telling me he «wasn’t sure how it got dirty again because there was no dirt left when he had finished.» It looked decent enough after he cleaned it for the second time.
Since I had lots of time left, I asked for the window sills and tracks to be cleaned. I did not specify that I wanted all the windows done, so only two rooms of window sills were cleaned. It did not appear that the tracks were even touched.
They did a really good job on the kitchen floor. They were also able to get most of the other floors done as well, although I probably should have asked that the hardwood floors not be steamed.
I appreciated that at the end of the two hours, the cleaner went over the things that were cleaned. I pointed out one of the window tracks that had not been touched and it got a quick wipe. She did make sure I was satisfied with the tub.
I guess the quality of work depends a lot on the person’s experience. One of the workers had been with the company several months and she did a very good job. The other had less than a week with the company and his cleaning skills were subpar.
I’ve never had a cleaning service before, so I wasn’t sure what to expect. For the level of service I received, the Groupon price was okay. I would be pretty disappointed if I had paid the full price for the 4 man hours. I very much doubt I would use this company again. However, if I did (and I’m sure is the case whether with this company or another), I would request the cleaners with the most experience.

Groupon purchase here too. As with most of the other reviews, the girls themselves are nice enough, but they didnt put things back after they had moved them to clean. I too asked for a DEEP clean in my 2 bathrooms and kitchen. Deep clean means getting ALL the gunk. The top of the stainless steel vent wasn’t cleaned, some things weren’t dusted, and get this THEY DIDNT EVEN CLEAN THE BATHTUB!!!
I had set up a time of 8:30. When they hadnt arrived by 9:15 I called. Keri told me my time was 10 – 11. I told her no it wasnt that when we had spoken a month earlier to set up my cleaning, it would be 8:30.
Clearly this company is less than desirable– groupon or not. STAY AWAY!!!

I also purchased a Groupon for this company. Being that I’ve never had our house professionally cleaned, this seemed like an okay deal. Especially since the hubs and I will easily spend a full weekend doing a deep clean — which is something I didn’t want to do on our vacation.
Anyway, the good: The owners are nice. Ron called me back within an hour of leaving a message to schedule an appointment. Keri also called me to confirm, and re-​confirm the appointment a few days before.
The okay: I was given a two hour block (12 – 2.) The three person crew showed up at 1:00 pm, but after calling me first to let me know.
The not-​so-​good: I asked the crew to focus on the 2 bathrooms and the kitchen. It’s only about a 1500 sq ft house, so, I figured they’d get to the projects we avoid — like dusting the blinds and baseboards, no problem. Let’s be realistic: two hours just ISN’T enough time, even with a three person crew. Because there will be trouble spots in the house. Someone will ultimately get stuck on something and then end up having to rush through everything else. And once that two hours is up, say good-​bye to the crew unless they are in the middle of a project. And I was still trying to figure out why one crew member was insistent on cleaning out my toaster oven rather than trying to scrub the grout or wipe down the fridge. Maybe I should have been clearer on my priorities.
Nice enough guys. A bit pricey outside of the Groupon. But — since I don’t typically hire help to clean the house, this was probably a one-​time treat for the hubs and I.

A great crew came last week to clean my kitchen and family room. They were friendly ladies and hard workers. They didn’t try to chit chat, sell me a subscription or dilly dally. I am very pleased with their work. Overall, I’ll rate this company three stars because after a very displeasing experience, the management went out of its way to remedy the issue. So my overall experience is now «A-​OK». I really feel that had the original cleaning appointment been the same caliber of the second cleaning, I would have given this company 4 stars.

NOTE that three stars means A-​OK. I’d give 3.5 if I could! If the cost was more reasonable for the service without the Groupon deal ($ 300 for the service regularly vs. $ 99 Groupon), then maybe 4 stars, but $ 300 is crazy expensive!
Ron (the owner) and two others did come out to re-​clean my house two weeks ago and we were much happier with this visit. Ron was really nice throughout this entire situation and I really appreciated their commitment to improving it.
The house was cleaned far better than it had been overall and I was here (this time) to request that certain areas weren’t overlooked and they asked me what I wanted. I would recommend that you be home as well if you plan to have them (or any house cleaners) come so that you can ensure you get what you want done.
They were pretty efficient and Ron worked fast and hard. There was (I assume) a fairly new guy with them and he did OK. He wasn’t as detail oriented as Ron and the other team leader (left the bathmat on the counter in the bathroom but didn’t shake it out, so there was junk all over the sink, didn’t take his rags, etc.), but I would assume that he’ll improve with some coaching.
Would I do this again? Probably not. I can’t imagine paying the $ 300 that Groupon states is the value of the service. In fact, I don’t know that I’d pay $ 99 again since we’re pretty big cleaners ourselves and besides the steaming (which is pretty cool), we do the other cleaning tasks ourselves and feel that it seems just as clean when we’re done.
Overall, we were much happier and I hope that this visit is indicative of how they’ll be for the rest of you. Keri, the other owner, has also called me a number of times (I’m rarely available to talk on the phone, sorry!) to see how the visit went this time, which is nice. The customer service has been really good, which we really appreciate. We also loved the little chocolates they left for us :)

If you only read one line, please read this: avoid this company. If you want specifics, read on.
I bought the Groupon for six man hours of cleaning for $ 99. (To give a frame of reference, I regularly use a company in San Diego to clean our vacation home and they charge $ 120 for eight hours and do a SUPERB job.)
Professionally, the company is underwhelming. I had to call Green Clean Freaks THREE times over the course of two weeks before I was able to speak with someone and set up an appointment. (Someone finally did call me back nearly a week after my second call and about four days after I had already set an appointment.)
On the day of, a crew of three people came for two hours. They did arrive on time, although they give a two-​hour window like the cable man, which was somewhat inconvenient. I would have appreciated a set time. The two hours was a bit of a rush job. Even with three people, not as much can be accomplished in two hours as can be accomplished in a longer amount of time. This was evidenced by several things that were overlooked:
First, a lot of my furniture was moved around and not replaced. All the dining room chairs were stacked on the table, and other smaller items in the living room were moved and not replaced. This wouldn’t normally bother me too much, but since I am six months pregnant, I can’t really move things back around so this was a problem.
I had had house sitters in the house for the weekend, so there was a note on the master bedroom door to keep it shut to keep my dogs out. Even though my letter to the housekeepers SPECIFICALLY gave instructions to clean in the master bedroom and bathroom, they didn’t enter the bedroom until the last-​minute and (according to the team, themselves) only did a cursory clean of that bathroom, meaning only surfaces. I’m pretty sure they did not clean the shower, and I know they did not sweep nor clean the floors in the master bedroom or bathroom. Please keep in mind that our house is only a three-​bedroom, two-​bath, single-​story home, and one of the bedrooms is empty and being painted so the crew did not have to do anything in there. We’re not talking a mansion, here, folks.
The kitchen was well cleaned except that instead of just putting dishes into an empty dishwasher, time was spent hand-​washing dishes and stacking them in the dish rack. They were not put away. I imagine my house sitters must have left them in the sink, but still. It seems putting the dishes into the dishwasher would have been a better use of time and left the kitchen looking cleaner and less cluttered.
The crew also refused to wash sheets. I only asked that they wash the sheets in the guest bedroom, but they did not. Not only did they not wash them, they left the bed unmade. Of course my house sitters could have made their own bed, but that is beside the point. It was a little frustrating to come home to a house that had just been «cleaned» and find an unmade bed.
The one bathroom that they did actually clean was well done. It should have been, I suppose, considering it was one of only four rooms that was actually cleaned.
Finally, and most importantly, my note to them said that it was fine to put the dogs outside while they clean the floors, as long as the dogs had water and were let back inside when the crew left. When I arrived home, the crew was getting into their car to leave. My dogs were still outside, and they had no water. It was 100 degrees outside. There is simply no excuse for this.
Bottom line: Was the house cleaner than when I left? Sure. Was this cleaning job a good value, and would I recommend this company to a friend? No, and no.