HD Supply Home Improvement Solutions

Okay, so my review is actually going to a tool rental technician. I believe his name is Ivan. I was looking at rental tools and I came across this young man who approached me with a big smile and was eager to help. I told him of some issues I was having and he recommended a few things to me and I loved his ideas. Long story short, I will be going back here if I need any home improvement things or a tools to rent. To HdSupply, Ivan was so great to me and extremely friendly (not to mention good looking hehe) he is a keeper! Hope he will get to see this review! — Lisa

Just came back yesterday to check out plumbing items and again had a great experience, was helped by a guy named Yev and he was really friendly and answered all of my questions. So far I have never been disappointed by this location! I will continue to return to this location!

I wouldn’t give this place any stars at all if that option was available. Service, professionalism price, and safety. They failed every test.
I needed to rent a rototiller to get my vegetable garden started. I called the guy who helps me with odd jobs to help me out and asked him to bring his pickup truck on Friday morning at my house around 11 am. I had called HD Supply in advance and confirmed price and availability on the rototiller and reserved the unit.
On Friday, I got to HD Supply just after 10 am and asked who was handling tool rentals. It took about 20 minutes for them to find the guy. It seems he was in a «training» meeting. While they were looking for him, a young lady behind the counter tried to fill in for him and get the paperwork started. I got the feeling she didn’t have a lot of experience with the process but appreciated her efforts to help.
She had me fill out what seemed like a really big stack of paperwork, made a copy of my driver’s licence, got me to provide a thumbprint and ran my credit card. The process was tedious but we finally got everything filled out just as the tool rental guy turned up.
The paperwork had eaten up way more time than I expected so I told him that I would be right back with the truck and confirmed that I had reserved the rototiller in advance.
I waited while he reviewed the paperwork and then left. I don’t live too far away so I was still on time to meet the handyman but it was close and we still had to load the rototiller on the truck, till the garden, clean the machine off and bring it back.
We returned to HD supply and the tool guy gave us an orientation on the machine. Then we loaded the rototiller into the bed of the truck. While we were tying the unit down my handyman called me over to his side of the truck and pointed out the one of the tines on his side was loose and another one was facing the wrong direction. Pretty shoddy. If I had driven off with that piece of junk and then returned it, I have no doubt they would have tried to charge me for fixing the tines.
The rental guy climbed into the back of the pickup truck and tried to loosen the misaligned tine but was having no luck. While he was still working on breaking the tine free, I took a look at the other side of the unit and saw that there was a tine completely missing.
I went back inside and asked if I could just take a different machine, but was told that there was no other rototiller of that size available. I was burning daylight and my handyman was on the clock and the tool rental guy was making no progress at all and hadn’t even said whether he could replace the missing tine.
I grabbed my phone and called the Home Depot on Folsom near Power Inn. They had the exact same make and model of rototiller in-​stock. In fact they had several of them. I cancelled the transaction at HD Supply and we jumped in his truck and went to Home Depot.
At Home Depot, I filled out one form, no thumbprint, they ran my card and we were out the door in less than 15 minutes. The machine I rented from them was clean and in perfect working condition.
They also asked for less deposit and charged me LESS!
I will NEVER do business with HD Supply again. They wasted my time and almost stuck me with a crappy, defective (and yes, I have pictures) piece of junk that could have injured one or both of us.
I saved money and grief by going somewhere else. You should too.
HD Supply. Just say NO!

The tool rental team at HD Supply in Rancho Cordova has worked hard for me an my projects have turned out great. Right from my first rental, I had a feeling that this team knows their equipment well and cares about customer satisfaction. I started by renting a small Bobcat S70 and Spencer gave me a summary of the terms for the tool rental and he let me try out the controls in the parking lot after completing the paperwork. Learning about the machine’s controls ahead of time allowed me to put it right to work when it arrived. Travis has delivered all of my rentals. He calls before he leaves the HD Supply lot to let me know that he will be arriving shortly. If I have any last minute questions about the machine, I can get a knowledgeable answer from him before I get to work. The entire rental cycle for this machine went very well. I do not overload the equipment, I get the damage waiver, fill it with diesel, and I clean off the equipment when I am done, I have not had any unexpected charges. The HD supply team does not require that I refill it with fuel before I do this. I just like to save some money since they charge a little more than the gas station for the fuel for their time. I have rented other Bobcat equipment from HD in Rancho and all of the rentals have been stress free and the equipment helped me do the job with professional results. The store manager known as «T» has gone the extra mile for two of my rentals. The first time, the machine that I wanted to rent had been damaged by a customer and needed repair before it could go back out. T helped identify another piece of equipment that would work just as well for my project and he let me rent it for the same price. The second time the Bobcats were very busy this spring and T found me a large Bobcat at another HD supply and had Travis deliver it to my home to keep my weekend project on track. When Russ picks up the machine on Sunday morning, he keeps the pick up quiet to not disturb the neighbors. So far I have not had any negative feedback from the neighbors. I feel that the team at HD Supply Home Improvement Solutions in Rancho Cordova treat me just as well as the professionals who rent their equipment more frequently than myself. I have also purchased building materials at HD supply and have found them to be just as good as any other store. The prices are excellent. Their drive-​in lumberyard is a unique convenience that lets me put the materials directly from the stockpile to my car to avoid hauling heavy things in a cart. The lumberyard team will load the products for me if I desire. I appreciate how the pallets of heavy building materials are raised about 18 inches off of the floor to make it easier to pick things up. The whole experience has been extremely positive and I plan to keep on shopping and renting at HD supply home improvement solutions in Rancho Cordova.

Rancho Cordova hd is amazing. Brad is such a great manager, anytime our company needs an order we can contact them at any time and they go out of there way to make sure it happens. Dealing with many different hd supply locations, I have found that rancho Cordova offers above and beyond service and I will drive out of my way any day to get their service.

Good and cheap prices. Just be cautious of the quality that you are purchasing. The employees definitely need manners and ALOT more training. Every time we have gone there we have had problems with clueless people but the prices brought us back once more.

3.5 stars. Pro-​tip: Wear thermals, a parka, gloves and a beanie if you dare enter this place in the winter months. I went on a sunny December day and I shivered the entire time. I would have spent a lot more time in here if my teeth weren’t chattering! But now that I know what they’ve got to offer, I’ll go back, dressed in snow gear, and I’ll spend more time — as now I’ve got french doors, kitchen cabinets, entry way lighting, tile and hardwood flooring on my list :) I originally came here looking for inspiration, and to my husband’s dismay, I found it. Ha.

Very reasonable prices on tools and some incredible prices on doors just wish it was not so far away

HD Supply is the «MacGyver» version of home supply and repair stores. If you’re an experienced contractor who knows what they need then you’ll feel right at home. If you’re the average homeowner who doesn’t know squat then you’re better off at Lowe’s.
Don’t get me wrong, HD Supply is great for the adventurous do-​it-​yourselfer on a budget. Their prices are cheaper and their selection of after-​market discounted goods may help inspire you during a home remodeling project.
But they don’t carry major yard appliances or a lot of the basics that you’d find at their big competitors. I came in here looking for a weed eater and was out of luck — they only rent. So for more of the basics, look elsewhere.

Tool rental —- baaaaaad. Dull chainsaw, loose chain and took the rental people an hour to get the rental transaction complete.
On the plus side they gave a 75% discount when it was returned.
On the negative side — one big old wasted day…

Formerly known as The Contractor’s Warehouse, I like going here as a nice change of pace from the hustle & bustle of other hardware super stores. It is usually more of a laid back atmosphere where you can spend lots of time thoughtfully deciding on what to purchase. This place often has a larger variety of harder to find supplies that you can’t find elsewhere. Some prices are even better! One of their best features is the drive-​thru lumber area. What a great and convenient way to drive your pickup to each station of sized and stacked lumber, bricks, and other heavy items and load them as you proceed.
The warehouse is large and roomy. And the customer service has always been friendly and helpful, even though there are less employees here, they seem to show up right when you need some help.
This place is worth a try, and you may find some great sales or bargains while you’re at it!

This is not the type of place that pampered home owners go to. It is a great place for people that know what the hell they are doing and do not want to be bothered by an idiot salesperson or crowds of homeowners. Some of the people here are helpful, most are not. They have a lot of home improvement items that you can not get at Lowe’s or Home Depot. The best part about this store is their indoor drive thru lumber yard. It is a lot easier to load the lumber directly on your truck than to load it onto a cart, push the cart to the check stand, then push the cart to your truck and load it on your truck.

We are in the process of remodeling our kitchen. Man, doing this type of thing is stressful! You don’t know if you trust the people doing the work, you don’t know if you’ll run into any problems, you have to make major decisions on tiles, countertops, appliances, etc. Turns out that they discovered dry rot! Anyway, I digress…
I’ve driven by this place before and seen it when I turn off the freeway. I imagine this was what Home Depot must have looked like back in the day. It is a huge warehouse-​like set up with your typical aisles for hardware, pipes, etc.
The customer service here is pretty much non-​existent. Example in point:
— I asked where the shopping carts are.
— Wave of the hand, «they’re over there».
— I stroll over to where the hand was gestured and do not see any carts.
— Umm… excuse me, I don’t see them.
— Bothered smirking response, «you have to go through the gated area outside».
— Feeling sheepish and irritated and wondering why one of the three idling employees who are talking about their weekend could not have simply walked over and gotten me a cart: Oh, thanks.
See what I mean? Would you get that kind of crap from Home Depot?
They still get three stars from me because I found some very cool glass tiles at a great price. There is a tile store in the vicinity who quoted me $ 18.50 a square foot and I found the same ones at this place for $ 4.92.
If you are a builder type of person, which I’m not, and don’t need any help and know your prices, then this is the place for you. If you are like me and just want to pick out appliances and color themes, you might want to go somewhere that is more customer-​focused.