Jiffy Lube

Simple oil change. Quick and great service. Highly recommend.

Came in for a quick oil change and was pleasantly surprised by the service and professionalism of the folks running this place. First of all, we came in and immediately greeted and offered water. Second, our technician GUSS WAS SO HELPFUL! We needed to have some minor things changed (filters, radiator cap) and he was able to show us the parts and explain why we needed new ones!
I usually don’t trust mechanics that aren’t family, but I will definitely be coming back!

Well unfortunately, I must update my experience at this Jiffy Lube.
As I stated in my previous review, I brought my car here to fix smog related issues. The key term here is SMOG issue.
Long story short, my car ended up not passing due to the catalytic converter needing to be replaced. Which pretty much totaled out my car due to the price.
I found this out the 2^nd time I had to bring my car to them, after the almost $ 400 worth of work they did for me to pass smog originally.
TJ the mechanic I wrote about in my previous post, did not even work there anymore by the time I brought my car back. Their approach to me was pretty much «oh well» and a lot of BS.
After researching, it turns out they are not even smog certified. Which means they weren’t even supposed to work on my car for smog related issues. I showed them my smog paperwork, not once, not twice, but all three times I had to bring my car there and not once was this mentioned to me. Thankfully I got my money refunded through the complaint center.
My advice is that they can be trusted for oil changes, but not much more.

This is my go-​to oil change service station. We take both of our cars here and have never had anything but good experiences in the last several years. The employees are friendly, professional, and take the time to explain options for your car without just bullshitting and trying to make you buy things you don’t want or need. Usually they are pretty quick, and even when they are busy they are pretty efficient. Totally recommend them!

It was my first time taking my car here to get an oil change and I was very pleased with the service. Everyone from start to finish was friendly and welcoming. The service didn’t take long and the check-​out was quick. I was reminded of the services that my car would need in the future, which I appreciated, and I love that my windows were cleaned and the floor was vacuumed. I will definitely be back.

My experience was just one time at this one, but enough to scare me back to a dealership. So here’s the rub. I went in for a vehicle inspection, and they wouldn’t pass me because of my wiper blades. There was a tiny, tiny tear and couldn’t pass me. Thing is, the wiper blades were new. I asked them how and they said they had no idea. Right. Ok, so I just need the one new one, but they say they HAVE to sell me the pair. There’s no other option. Time is of the essence so I go ahead with it. I didn’t go to school to learn car repair, that’s why these guys are here, right? I was wrong in assuming that. I took my car in for maintenance a month after the Jiffy visit and my mechanic asks who worked on my car last. Because the wrong blades were on it. Not only that, they also didn’t put on the blade covers. They must have thrown them away. It’s to make the apparatus look flush with the wiper arm. It’s a little cover that goes over the blade on a prius’ blades to minimize air resistance. So the kiddos at Jiffy Rude didn’t re attatch the factory parts for the wiper blades. And they were the wrong ones to boot. I went back and they did the ‘we didn’t do anything wrong’ bit and said I can file a claim with corporate if I want. My rear wiper was fine so at least I still have that piece but everything about this company is trouble. Just go on YouTube and look up L.A. Jiffy Lube repair scam. There was this widespread scam of saying and charging for repairs but actually not doing them. A news station did an investigation and caught them red handed and it was all denial, denial even though the oil filters they said they changed were proven right in front of them to have never even been touched. I found this out when doing research after my mechanic said my blades and blade covers were done wrong/​missing. Anyhow, 70 bucks for the blade cover replacement and another 40 for the right size replacement. This wiper blade exchange has cost me close to 150 total and time this far, thanks Jiffy Lube!

I dont trust many people under my hood but JiffyLube has never done me wrong. The only problem is that this spot is popular. So that means there is a wait sometimes. However they always have a smile and do a great job. The best part is they are homest and dont give you a high pressure sales pitch for more services. They even have coupons. They are friendly quick homest and clean.

I don’t know much about cars, well most of the basics of how to properly maintain one, so you may want to keep that in mind when reading my review.
I came in for a just oil change, but the mechanics let me know that there a few other issues that needed to be addressed, such as the fact that both lightbulbs that illuminate my rear license plate were out. I asked if that was street legal and they politely informed me that it wasn’t. Lol. Glad they noticed that, and I was happy to be upsold an additional service.
Overall, service was quick. Prices seemed reasonable. Will definitely return next time for an oil change.

Great service! I brought my old car in for an oil change, and they had us come inside and offered us coffee or bottled waters for free. We waited about 15 minutes or so and one of their customers reps came and brought me to the counter to let me know what they found with my vehicle. I was given the option to choose the type of oil I wanted and also to top coolant fluid off for 3 bucks as it was a bit low which I opted for. Also got my wiper blades replaced there. Another thing I noticed is I had a rattle in my front suspension or around that area that I could never figure out the cause. Somehow whether it be they tightened something or lubricated a bearing, that is also fixed.
They also vacuumed the front interior of my car and cleaned ALL the windows front and back inside and out. Very professional.
Highly recommend taking your vehicle here for an oil change as their service is excellent. I will definitely be returning. Keep up the great work jiffy lube.

leave my freakin tires ALONE man you guys have no idea about tires, everytime I go I have to fix my after market tire pressure which is different than whats on the DOOR! stick to OIL leaves peoples tires ALONE
!!!

Every business in town should send their employees here to the Jiffy Lube on Capitol Ave to get a role model of what A1 customer service looks like. As a team (regardless of field or industry), no one else that I’ve dealt with since I’ve been in Sacramento, comes close. Every single time, the staff here are CONSISTENTLY so professional and courteous. Every time.
[Most other Sacramento area businesses I’ve dealt with may have individuals who shine but not the whole team… and, not every single time. Inconsistency has been more of the hallmark. Maybe a really good experience one time, but, can’t be sure if it will be as good (or, delicious) the next time. It’s a laid back town when it comes to standards of service.]
I’ve been taking my old Cadillac El Dorado with over 300,000 miles here for almost 3 years. And, it doesn’t matter if I’m coming in for a fee service or a free «top off,» (and, the ratio is probably about 1:5), I am treated so well. I really appreciate being greeted so politely and enthusiastically and having doors opened for me and being escorted to the waiting area and offered beverages and other comforts (tv and/​or well stocked magazines) in their well-​kept waiting area.
And, in terms of their actual work, repeatedly, they have gone over and above the call of duty to help keep my old beloved car running in great shape. And, I would guess I’ve been averaging about six visits a year. So, I come a lot (but, most of the visits are cost-​free. But, even with the 3 or 4 times that cost, the most I ever spent was $ 169 for an engine cleaning and coating.)
Have I been offered service that I chose to not have done at that time? Sure, but, I’ve never felt in any way pressured or «baited and switched.» Never.
One time, I had asked explicitly when I got out of the car that a particular fluid (can’t remember, but, maybe windshield wiper) be filled. But, when I double-​checked after I’d been notified that the car was ready, it had been overlooked. But, the young man was so apologetic and took care of it right away.

Looks like they hired some new people… slow moving and confused… I’ve been here over an hour now on a weekday when the place is nearly empty.

I recommend this Jiffy Lube! I’ve come here 4 or 5 times now for my routine oil changes. Customer service is great. I see the same people everytime I come and they are always friendly. They escort you to the door and the waiting room is super clean and they have a good magazine selection and refrigerated water bottles! And the service time is always reasonable. I’ve never had to wait more than 40ish minutes (for an oil change, no experience with other services) One time i was out in 15 minutes! I told them I am on a budget and they understand and they don’t try and force you to get all the extra stuff done. Of course they give you the option but don’t make it awkward when you say no to all of it. Lol. All in all these guys are great and get you in out and on with your day.

My engine is making really awful sounds. Like a rock is in my engine. Called Joe Kaspari and he isn’t in the office. Looks like my one trip to get my oil changed like I do every 3,000 miles cost me my vehicle. So bummed but hoping they take responsibility to fix the problem they created. Fingers crossed…

Today was my second trip to Jiffy Lube, and was infinitely better than the first time. Neither time was disappointed by the overall care for my car, nor the end result. However, it is true that they attempt the bait and switch. You can walk in with what you think is a great coupon and by the time you’ve left the counter be talked into paying $ 50 more. Today the gentleman I worked with was very understanding of my current financial situation and didn’t push at all. Last time, I was in a better financial month and found myself upgrading to service that I don’t think I needed. The waiting area is adequate with water, coffee, wifi and tv.
My takeaway is this: Go in knowing exactly what you want and be prepared to defend your decision to choose that route. Know their deals, know the fine print and stand firm on your choice. Obviously, if they find a major problem use your best judgment… but I’d still do a quick search online to see if coupons exist to help you out. Expect the process to take 45 – 60 minutes and be happy if it is less.
Will I go again? Yeah, probably. Its a pretty cheap oil change if that is what you walk in wanting and walk out getting.

I shall never go here again. A company really has to try for me to give them one star. Sadly, Jiffy Lube succeeded admirably. In need of an oil change, i took my girlfriends mid year corolla to them. They had a sign outside advertising oil changes for 29 dollars. A quick look at their Unilocal page revealed they offered 15% off of their entire service! The coupon had no small print. This sounded awesome.
I get checked in.. . Normally an easy process, this involves giving them your car, then waiting for 20 minutes before you make your selection on the oil change you want. Other oil stations do this at the car-​side window. Not Jiffy Lube.
Finally i get to speak to the gentleman. First he tells me that i need a 70 dollar oil change. I ask for the most inexpensive option. He says that the cheapest they offer is $ 36.00 but i cannot use any coupon. I show him the coupon that i have, which does not have any restrictions. He says he cannot accept that.
At this point, i’ve been waiting for 30 minutes, and they still haven’t actually done the oil change. $ 43.00 later, i leave, never to return.
As i get into my car, i look around.. . they don’t even vacuum for you. What a waste.

I am very impressed with the customer service I received on a cold Sunday morning from Jiffy Lube and Christion. I was greeted promptly and was escorted all the way inside to the coffee and free water bottles. While I was waiting they cleaned my car and windows! I didn’t expect to see that. They also vacuumed the car and they did a final inspection with me so I can see what they had done, he even pulled out the oil stick and showed me the clean oil. I’ve gone to other Jiffy Lube locations like the one by Arden, and they’ve never done this before.
David was real honest with explaining what my car needed and didn’t need, and wasn’t pushy one bit. Awesome. They are real by the books and are professional.

Nothing but pleasant experiences here. The staff is accommodating and they don’t push any services onto you like many other JL locations. They let you do what you need to do and leave it at that.
Glad to be living close to this location for now!

Came to this location around 12:50am today for an oil change. Normal closing time is 4pm. An employee approached my car and told me they were closing early because of a «mandatory» company Christmas party. I was told that several other locations were doing this as well.
Unacceptable. In my opinion, if they wanted to have a Christmas party they should have done that off from normal business hours. You won’t have my business again, Sacramento Jiffy Lube locations. What a crock.
The employee was very firm with me about the closing time. He acted as if it was common knowledge that all Sacramento Jiffy Lubes close early on December 14^th three hours early. I’m sorry December 14^th isn’t some national holiday as far as I’m aware.
Don’t waste your time with a company that cares more about closing early for mandatory Christmas parties than honoring its business hours.

This Jiffy Lube is a pleasant surprise. Like many, I expected a long wait, impersonal service and maybe some price gouging for good measure. I’ve been here a dozen or so times now and I’m here to say this feels as close to a neighborhood oil change as any chain corporation can.
They are always straight with me when it comes to what needs to be done to my car. Some places might push you for filter replacements and wiper replacements, flushes and tire rotations as if you’re made of money. Here, I usually get a «Nah, you can hold off.» They are always speedy and always walk me through what they did after it’s done. Plus there is free bottled water and coffee in the waiting room.
It doesn’t sound like much to get excited about but compared to the dismal service at other spots, it’s a refreshing change of pace.
BONUS: 15% off your service for checking in on Unilocal