Landscapes By Cochran Inc.

Great service. AWAYS listened to the customer and continually strived to ensure total satisfaction. Eric, Steve and Dave were meticulous to details: from the removal of all old roots before installation of anything new; using a level to ensure mega pots were level & positioned right ‘the first time’; and all drip lines were working as envisioned. I couldn’t be happier. Highly recommend.

DISAPPOINTED — Contract not completed
Signed a contract for three months of leaf-​blowing. Simple, right?
Weekly visit by the crew started off well — guys were cordial and did a good job. One tree in a front lawn with massive leaf drop until Thanksgiving.
After only two months of blowing, the service fell off to nothing more than blowing leaves around. Contact with office included pictures — owner suggested leaves fell after service — not true — tree was empty at last service — contract not completed as agreed.
Another [typical] unprofessional landscaper to avoid in the area.

After experiencing this incompetent bunch of workers, we are so glad they have been FIRED from our association maintenance. Their «sprinkler techs» completely «remodeled» our irrigation system to 46 homes and over the months since installation our turf looks terrible and we’ve lost large sections of vegetation. Weeding was NEVER done, even after multiple requests. Crew members changed often, due to unhappy employees. They also operated on a skeletal crew size, making it nearly impossible to handle customary and expected maintenance. A true «mow & blow» outfit.

I just hired Landscapes By Cochran for an irrigation repair, concrete removal and planting of thujas. I found this company to be knowledgeable, efficient and excellent is customer service. Being a prior store manager in the retail industry, my expectations are obnoxiously high and this company surpassed them. I will definitely hire them again for my upcoming outdoor projects! Thank you, Aaron and team!

These guys are WAY too busy to bother with you. Try someone else.
I looked at all these «great» reviews on
for Landscapes by Cochran Inc. and decided to give them a try. I called them for a free estimate, and was able to schedule an appointment a week out. Cochran came over and was very courteous. He said that he would e-​mail me and my husband a price quote on all the stuff we wanted remodeled in a week or two.
Both my husband and I checked our e-​mails for the next two weeks to see if he sent us the price quote… NEVER sent one. Finally after the third week, I called his office. The receptionist answered the phone and said that «he just stepped out.» I told her that my husband and I have been waiting for a price quote for over two weeks. The receptionist asked for my name, address and e-​mail. I told her, and the receptionist said that they didn’t even have me on file! The receptionist also said that their e-​mail has been down for the last couple of weeks… I told her if Cochran could just send us the price quote in the regular U.S. mail. I gave her my name, my husband’s name, our address and our e-​mails again so that Cochran can give us a price quote.
A WEEK LATER… (3 WEEKS after Cochran came out to do his estimate…)
I called his office again because my husband and I did not receive a price quote. I get the receptionist on the phone again. She says that «Cochran just stepped out.» I told her it’s been three weeks and my husband and I still have yet to receive a price quote via U.S. mail and our e-​mails. She asked for my name, address, and e-​mail. I told her. The receptionist said that she didn’t have me or my husband on file! AGAIN! She went through the whole excuse again… Our computers have been down for the past 3 weeks and we haven’t been able to send out e-​mails to customers…
I gave her my name, my husband’s name, our address, our e-​mails… AGAIN! I told her to just send the price quote in the regular U.S. mail! We REALLY WANT to re-​landscape our front and back yards! Please give us our price quote!
ANOTHER WEEK GOES BY… (4 WEEKS after Cochran came out to do his estimate…)
I called his office again! By the 4^th week we STILL didn’t receive a price quote in U.S. mail or e-​mails. I got a hold of the receptionist AGAIN! She says the same broken record, «HE JUST STEPPED OUT AT THE MOMENT…»
I told her my husband and I have been waiting a whole month just for a price quote on how much our landscaping will cost. I told her that I called last week and that I wanted the price quote delivered in the U.S. mail because of your businesses computers e-​mails being down for over 3 weeks. She asked for my name, address, and e-​mail. I told her. The receptionist… YET AGAIN… DID NOT HAVE ME IN THE COMPUTER?!
The receptionist gave me the same excuse that their e-​mails have been down for four weeks… blah blah blah… Excuse story…
I gave her my name… My address… My e-​mail… My husband’s name and e-​mail… I told her since your computer’s e-​mail has been down for a whole MONTH, maybe you should send us our price quote in the regular U.S. mail!
Cochran came out and did his free estimate August 1^st 2014… On September 30^th 2014, my husband and I have yet to receive a price quote… By the fourth time calling, I was pretty much DONE with this landscaper. The receptionist NEVER fixed the problem or wrote down a message for Cochran to call us back… NOTHING! We STILL weren’t in the system by the forth week!
I bet if I called their company right now to see where my price quote was, the receptionist would be the only one at the office. «OH, HE JUST STEPPED OUT… What’s your name, address and e-​mail??? WE DON’T HAVE YOU ON FILE… SORRY OUR COMPUTER’S E-​MAIL HAS BEEN DOWN…
SERIOUSLY?!
If your company relies SO heavily on e-​mail, and your e-​mail system is down, then maybe you should use the good old snail mail U.S. Post Office system. I’m sure there are a LOT of elderly people who would like to use your company, but many elderly people don’t USE e-​mail! So, how are you guys going to give them a price quote, when they themselves don’t have a computer?
I’m trying a new landscaper… These guys aren’t worth my time.

For as high a rating as they have, I expected a lot more from Landscapes By Cochran.
I hired them to service a tenant-​occupied rental property I own and at first everything was smooth. I loved that this didn’t seem to be another unreliable guy who works out of his truck and for pay under the table. I loved their professional attitude and the fact that they had an employee answering the phones on a line with actual options to direct your call. Even though their price quotes were far higher than what other landscapers were charging, I figured the work would match the price and be more reliable.
But problems started surfacing. First, it was when they called me about two weeks into service and told me they weren’t going to service the house again unless the tenants scoured the lawn for any toy cars their children had left because it would hurt their equipment. Although I’ve worked with dozens of landscapers over the years and have never heard this request, I obliged them anyway.
After finding a cheaper option, I cancelled my service. But the bills kept on coming for months. Each time I called (during regular business hours and not at lunch time), I was lucky to get a live person on the phone and instead left voicemails. They did call me back and apologize for the billing error, but my mind had been made up at that point.

If I could give zero stars I would. I hired them when I was 7 months pregnant and explained I wanted to upgrade to a full service landscaping company. This was to include weeding, mowing, trimming and irrigation. I continued to ask Shaun for the services I was promised by Aaron, but he told me Aaron had made promises that shouldn’t have been made. My yard was mowed each week and that was it. I tried to reach out to the owner, Aaron, and was told he no longer works with the customers. The company had grown and he «doesn’t have time.» I then emailed Aaron pictures of what my yard looked like five minutes after his crew left and explained that I wanted to discuss what our original terms were and get on the same page. He still never replied. An irrigation specialist was suppose to come and give me advice of changes to make to make my sprinkler system more efficient. He never came.
This company gave me nothing by the run around. I’ll include pictures of what my yard looked like after they were done.

I have been using Landscapes by Cochran for over a year now. They service my personal residence as well as an investment property. They show up every week as scheduled and always complete the work to my satisfaction. Shawn goes the extra mile without being asked, like when he recently stabilzed my fence after it blew over in the wind without me even asking. Aaron responds to my questions and requests quickly, often within minutes. Excellent!

We have been having problems finding a good landscaper to take care of our property. Been through a few over the years. I got these guys referred to me by a friend. The guy I deal with is Shawn! He is by far the best person I’ve dealt with in a long time! Always on time efficient and everything is beautiful! Very pleased! I recommend asking for Shawn and his crew, couldn’t be more satisfied with their work!

Shawn and Pedro are great and knows what needs to be done for my Lawn. Their attention to detail is awesome!
You Rock Guys!
912 Anvil cr

had some concerns re tree limbs hanging over my bedroom and garage with a big storm coming soon. Shawn Rodrigues, Maintenance Supervisor, looked at the tree with me and essentially said ‘no problem’. Within 15 – 20 minutes my fear of limbs crashing through the roof were no longer. Thank you, Shawn. Your expertise, efficiency and professionalism are outstanding. I’ve got your business card and will be happy to recommend you to friends and family.

Landscapes by Cochran Inc. has been doing such a great job on my yard. Shawn is the one who comes out to do my yard and I am very happy with the service. Anytime I ask him to do something else he does it with a smile. Great customer service and great company.
Thank you
5977 Woodside Drive — K Romero

Ron and Pedro have been doing excellent work every week. They always take the time to ask me if I need any extra service completed while they are here. Their customer service is greatly appreciated!

This company is the real deal. They’re a good value, up front and willing to do what it takes to make sure the customer is satisfied!
They perform our weekly yard maintenance, but I learned recently that they also do fences. This was great news because we badly needed a new fence and retaining wall (our property is roughly 2 feet higher). They (Landscapes by Cochran) were able to deal with the many challenges involved, in order to make everyone happy, and build an amazingly strong and beautiful new retaining wall and fence. They also replaced three man gates.
Thanks Landscapes by Cochran!
Sincerely,
A Customer for Life

I was supposed to get some ground cover installed and when the crew showed up on Tuesday, they had forgotten the ground cover. I asked Ron about it and he said he would make sure to take care of it as soon as possible. Thursday (2 days later), Ron and Pedro showed up to plant my ground cover. Thank you for the quick response and follow through! :-)

My husband called and asked for a visit to do an estimate. Aaron was amazing! He really helped me understand the concept and I felt very comfortable with the design. He said he would email us a detailed estimate and 3 months later we are still waiting for it… Needless to say, we decided to not go with this company and are very disappointed. Do not recommend at all.

Aaron just helped us replace our front lawn with water smart landscaping, which include putting in a new concrete path from the sidewalk. We are incredibly happy with how it turned out and we’ve had many of our neighbors compliment the work and ask about getting it done themselves. Cochran is right with the times providing excellent water management in the midst of our ongoing drought problems in California.
We had terrible experiences with our previous attempts to find a good gardener and were so happy to find Landscapes by Cochran. Besides putting in our new front yard they have been handling our regular yard maintenance for over a year. Aaron is a great guy to work with and his crews are top notch. Whenever an issue arises and we contact him he is quick to reply and make sure someone is out to take care of it ASAP.
Aaron and his company are truly professional. They always have excellent knowledge about plants, trees and lawns and offer great advice. I also feel that all of this professionalism comes at a cost that is totally reasonable.

We just had Aaron and his crew completely redo our back yard. They did it from the ground up: new fencing, new low flow sprinklers, beautiful keystone 30ft raised garden bed, graded our lawn, new sod, removed and replaced gravel, and got rid of all the dead stuff and old concrete. It’s night and day out there now. From day one he was quick to respond and professional. He Stuck within our budget and gave us a finished product we couldn’t be happier with. Also, his crew were very polite and willing to explain things to us as we asked. We interviewed 5 other companies and are so glad we went with Aaron. As for the comments about timeline issues, I would have to say that is expected. I know ours went over by a day or two due to weather and unforeseen problems with our existing sprinkler system. That’s life! I will use them again in the future and continue to recommend him to others.

Aaron and the crew is top notch, listens to what you need, and just gets it done.
The crew, help me get a backyard renovation going, and put in a new fence, build a custom raised beds for organic gardening. Great crew to bounce ideas off of, and fun to work with if you want to get your hands dirty working with the crew.
Aaron will also check in with you after the job is done so that you are satisfied with the work, will definitely use them for future projects!

At first Aaron seemed like a great choice, he was very responsive and came up with ideas for the yard when we had very few. We began our backyard project with a set budget and Aaron promising we could get everything he had designed. This is when everything started going down hill.
He started work on the backyard and it seemed like everything was moving along very slowly. He said it would be a week long project and ended up taking over a month. As the backyard progressed we were suddenly seeing less than we had expected. When we spoke to Aaron he said our budget just would not accommodate everything we wanted. We increased the budget to get all of the plants that we had wanted for the backyard and were originally promised to us.
When he finished the yard it did look nice but it was not up to the standard that he had laid out in the original design. After he finished we added landscape maintenance at $ 50 a month for service every other week. Along with the service Aaron gave us a warranty for the backyard for one year. When he explained the service it was to cover the entire backyard, including biweekly maintenance of bushes, plants and the grass. We quickly learned the the service only covered mowing the grass.
The sprinkler system he installed did not cover all the grass. When we point out the area that was not getting watered Aaron said it would be fine. One month later we had a dead spot in the yard. We contacted him about the dead grass and took FOREVER to get a response back from him. A month after we contacted him we finally got the grass replaced but nothing to fix the problem of the area not being watered.
We kept the lawn service only because we moved out of the area and now have renters in the house. Our renters have contacted us multiple times about the yard crew breaking lights in the yard and not notifying them or replacing them.
A month ago Aaron contacted us that his crew could not finish their service due to the «outrageous» amount of dog poop in the yard. We immediately contacted our renters to notify them. Our renter stated that the crew was no longer coming on a constant day (it started out as every other Monday) and she had no idea when to expect them. She also sent us a picture of what the crew did. They literally mowed 5 feet of the yard and then stopped and left, no attempting to contact the occupant who was home at the time. In the one minute they spent in the yard the also managed to break another light. We attempted to contact Aaron with no response. We finally got an email from him last week stating he was increasing our rate to $ 60 a month. Needless to say we will no longer be using his service. I am giving him two stars only because he at least completed the backyard and it does look nice.