Laughton Properties

Low rent management company.
Lowest denominator of services.
If you like living where there’s dumpster trash and heroin addicts sleeping besides your vehicle in the mornings and where the «Lawn Service» doesn’t even throw away the trash, beer bottles, tree and bush clipping and instead just throws and blows it all into the property lines these Laughton «Professionally Managed» properties are just right for you.
Help save the planet… don’t rent from any of the «Professionally Managed» Laughton properties and you might save a life by not driving over the head of a heroin addict sleeping under your vehicle.

The best local property managment company. They are attentive, fair and quick to respond. If you’re looking for an apartment in the mid-​town area I highly recommend renting with them.

I’m not one to write reviews but this property management is terrible! My mother and I have both lived in an apartment from laughton and our experiences have been life altering horrible! Laughton picks favorite tenants and treats the other tenants like garbage. They let their favorite tenants make false accusations without investigating and then they put those accusations on your permanent record. My mother and I have been applying for places to live and keep getting denied because of the accusations the property has made about us. We will be hiring a lawyer and sueing the company. They also said that my mother was responsible for damage that was made after she moved out. If I could give them no stars I would.

We’ve lived on O street for 2 and a half years now. We had Lu as a property manager and she was the best! If we called her about something that was broken, she’d be over within 10 mins trying to fix it. She always decorated for holidays and made everyone feel at home. We were able to pay rent by walking next door. Our properties recently got switched to Brittain Commercial and they are the WORST property management company I’ve ever had to deal with.

These people are ridiculous. I’ve gone into their location inquiring about properties, left my info and never heard a peep. I have called and left messages 3 times as well as sent two unanswered emails. Apparently they are not interested in renting their properties. This is some of the worse customer service ever. I could only imagine what their tenants deal with.

This property management company is the absolute worst I’ve ever dealt with.
Unprofessional, unethical, & horribly inconsiderate of their tenants. Was never thrilled with the way things were handled throughout my tenancy but the real kicker was when I received my deposit check back. They unjustly made deductions to my deposit in an outrageous sum. After having spent three days making sure the place was thoroughly cleaned, it was more than perturbing to see that I had been charged for items that were not noted in the pre-​walk through, that were plainly visible (I had moved out by this point completely) & had been scrupulously cleaned. When I contacted them about the matter I was given a barrage of excuses delivered in the most unprofessional manner, these came from the property manager as well as the ‘president’. She, ‘the president’, was even more tactless than the property manager, whom is a supreme shyster. I would steer clear from this company all together. Here’s hoping those of you who are looking for a rental or looking to manage your income property read these reviews before involving yourself in a arrangement with this company, I wish I had. If you are a current tenant be sure to document EVERYTHING, take photos pre-​move in and post-​move out. It is not ok that a company performs business in their manner.

I have used Laughton Properties to rent my properties. They always have done a great job of keeping it clean, making repairs and keeping it rented. Worth every penny!

Hired them to manage my property. Would not recommend them. Very difficult to work with and (owner) arrogant and difficult. I took the building back from them and was relieved to be rid of them. Would NEVER recommend them.

We actually ended up breaking our contract with Laughton Properties and moving because of management issues.
We had cockroaches and they tried to tell us we brought them in. I asked a construction guy remodeling the town homes if he had seen cockroaches in the other town homes and sure enough, he had. They were in all the town homes.
The mailboxes leaked, so every time it rained our mail would get soaked. I complained about it several times and they assured me someone would fix it. They never did. Little issues like this went on and on. They’re quick to enforce their rules on you, but don’t want to take responsibility for any of the issues going on on their properties. I will never rent from them again.

I rented an apartment with Laughton Properties and I had nothing but problems! I had no heat and started to have mold in the house. Instead of fixing the heater they threw us some space heaters! One if my roommates was getting sick and he moved out because Laughton would not take care of the problem! I then was told by the main supervisor which I didn’t know at the time if I wanted to speak to some one higher than her it would have to be God! She also left me a terrible message with her cussing at me! She was completely unprofessional and I would NEVER rent from Laughton again!!!

After reading the reviews of whisler land company, Nielsen property, and now Laughton all I can say is: there are some serious slumlords in Sacramento.
My experience with em is limited but classy. Put in an application for a very nice property t my gf and I LOVED. Eagerly wait to hear back… And wait… and simply never hear anything back! Apparently we didnt get approved since they keep posting open houses for the same property a week later.
Perhaps one star is a little harsh? Nah, five days of time I could have been looking for somewhere else wasted.
Reading the other reviews its surely better this way. Its not you Laughton Properties it’s me. in my heart Im not ready for such a big commitment.

I’m very slow to give poor reviews, but It’s well earned in this case. These guys are terrible. I lived in a wonderful apartment that happened to be managed by this company. The apartment was great, heck… the owner was great… but Laughton Properties was so terrible that it was reason for me to move.
Their first disgusting act occurred before I even moved in. I had agreed to move to the apartment, which advertised a six month lease. The move was from the bay area out to Sacramento, and I was on a tight schedule. The day before the move, they call me to tell me that they needed it to be a year lease. With the schedule that I was under, I had no choice but to agree to this last minute change. Thankfully, after I signed that awful thing, I spoke to the actual owner, who said he had no idea why they’d do that. He said that he preferred shorter leases, and I was able to have the lease changed. It was an awful start, but a sign of things to come.
A few months later, I walked up to my apartment door to find a nice note taped to it. The note told me that I had 3 days to move because apparently a neighbor had reported that I smoked. Spoiler Alert: I don’t smoke at all. At the time, I was actually training for a marathon… so smoking would be pretty counter productive. Without even calling me to ask if i smoked, they taped a 3 day notice to quit on to my door.
That was the straw that broke the camel’s back. I won’t list the unit, because in spite of my strong feelings towards Laughton, I actually like the owner, but I will say this: Even if the apartment is perfect, if it is managed by Laughton, think twice. They are as bad as it comes.

Horrible customer service! They terminated my tenancy because they didn’t like that they had to do their job, I would call to ask them to fix things. No cold water in the summer no hot water in the winter. Wasps nest still by the laundry room. They don’t know ADA laws and abuse landlord rights to discriminate against me. They are rude, evil and will get what’s coming to them

I rented an apt with Laughton over three years ago. The experience was ok, not great, but not bad. It started off a little rocky though. It was the first place I ever rented, so I was given some advice by a friend to take pictures and to note all issues with the place so that I wouldn’t be charged for it later. She also told me to make sure that they acknowledged this in writing, she really emphasized that I needed things in writing. She said this as I was viewing the apt with the on-​site property manager, and he nodded in agreement to all the things she said. So I diligently listed every hole in the wall, scratches on the door, etc. I took the list to them and they assured me that I wouldn’t be charged for any of these pre-​existing conditions. So then I ask (pretty nicely I would say) if they could just sign that they acknowledge these issues. It was like switch flipped, the nice older lady got super defensive and was saying things like her word should be good enough and that I was calling her a liar by not trusting her. She went on about how people rented from them because they were a reputable company and that their word was good. I tried explaining that it was nothing personal and that this was advice that a friend had given to me. But she still refused still saying that she would not sign anything, and if her word was not good enough than that was it.
That was a bit upsetting, but I liked the place so I decided to rent from them still. It went well, the place was nice. The walls were super thin though and I had a really loud neighbor who would party all the time, and she would just be up at all hours of the day and night doing things that I didn’t really want to hear. Eventually she moved, and in moved a quiet neighbor. By then I decided I wanted a pet though and this place didn’t allow pets. I asked them if it were ok if it was a cat or small dog, but the answer was still no. So I moved. When packing everyone told me their horror stories of not getting their deposits back, so I spent half the day cleaning this place, it was more spotless than when I moved in. As a result, I received my entire deposit back. That was my experience, not the best, but not the worse.

Imagine being sentenced to prison for a year for jaywalking. That’s the equivalent of how I felt after receiving a ridiculous late check fee and YEAR’s suspension from using personal checks after my check bounced due to a banking error. Not only can I submit my payment only in the form of a money order for the next 12 months, but they slapped me with a strict $ 81 late fee because my check didn’t go through. Laughton has told me they will reverse the personal check suspension if I can prove the banking error in a letter from my bank, but the whole situation has soured my previous view of them as a reasonable property company.
Before this happened, I’d been a loyal, reliable tenant for over a year. Never a late payment, never a bounced check. I’d had some serious issues with them before this, including their endlessly frustrating lack of response to routine maintenance requests, but I like my duplex and took the good with the bad. Therefore, I found it ironic that the same company that took a month to tether up rose bushes that tripped children on the street and wouldn’t call me back about air filter replacements was so steadfast when it came to enforcing the part of their lease agreement that affected their coffers.
Even more frustrating was their response when I asked for an exception. The lady at the front desk said I needed to talk to Linda Rutledge, CPM, the company’s Managing Agent. Almost three weeks, two personal visits and two phone messages later, Linda called me back and offered no explanation when I asked her to justify the strictness of their policy. I was especially pissed when on my last visit, the snippy front-​desk gal informed me that «If we changed the policy for you, we’d have to change it for everybody.» Not true. If your policy is unreasonably stringent against loyal tenants, exceptions should be made. That’s called good customer service. Treating faithful, lease-​abiding tenants like untrustworthy criminals after one slip up due to a banking error is bad customer service, which ultimately gives you the reputation for not giving a crap about those who help your company thrive.
I’m not the first person this has happened to. Just read the previous reviews (including the filtered ones), and those are only from the people who wrote reviews. One reviewer says their late payment charge was $ 60, and that was last year. If it’s $ 81 now, imagine what it will be a year from now.
If I could minus stars, I would. I will make it my mission to spread the word far and wide about the unfair practices of this hypocritical company.

Had the same problem with deposit as others.
Apparently the management company makes up losses on bad tenants by stealing deposit money from good tenants.
When you put your notice in expect a cleaning list of about 50 items.
Even if you clean everything, as we did, expect only to receive half your deposit back.

So far, so good!
I’ve been with Laughton for just about three months now and so far, they have helped me with every issue I have had in an extremely timely and easy manner. Pests, toilet issues, or key problems, all handled the same or next day. Not to mention the wonderful «live-​in manager» in the complex who is always fixing up the place & making it the best place to live.
The moving in process was a breeze. I viewed the apartment, filled out the application & heard back all in the same day! Talk about convienent! I feel like I have to pull teeth renting with other companies and this was the most comfortable I have EVER felt renting.
They are helpful and professional. I can not say enough good things.

Eh… don’t bother with these people. They took over our building last year and since then we’ve been bombarded with new rules, regulations, and letters galore! Lots and lots and lots of letters. And they’re about anything and everything. They even threatened to take away all our storage one time. Then a week later we got another letter saying we could keep our storage. After that there were tons of letters about how they’re now charging for parking and we’re not allowed to have ugly cars or curtains hanging. If you pay your rent even one day late, and I know it shouldn’t be late to begin with, they will not accept your payment and demand a $ 60 late charge. Also don’t bother paying in person. The front desk girls can never seem to figure out who can take your check and they kind of stare at you blankly for a while.
Also, the handyman has come in to fix a few things we never asked to be fixed like our windows that were fine and our sink that was OK. He replaced the bathroom sink but raised it about a foot higher so now it’s a bit awkward to use. The caulking job around it is terribly sloppy. When he «fixed» our windows he left dirty caulking all around and visible screws. He also installed these weird water catcher things in the tub which don’t do anything but take up room so we can’t even keep our shampoo on the side of the tub any longer. He also told us he’d be back to fix a leak in the kitchen and then never returned. That was weeks ago.
2 apartments recently became available in our building and they raised the price on those. 2 weeks later they dropped the price and haven’t been consistent with the deposit prices. We’ve got their nicest property since they bought it from Nielsen and I know it’s their pride and joy considering the other really ugly buildings they own. But since they took over all my neighbors and I agree that the mood in the building has changed a bit. There are much better companies to rent from in downtown and I’d choose one of those companies before Laughton ANY day. I love our building and I love my neighbors but I am not a fan of this company.

Overall a great management company, until you get your deposit back.
Don’t bother cleaning your place — even if you spend 10 hours cleaning your apartment after moving out like we did, they will still charge you $ 200 cleaning fee. Apparently they do it to everybody.

Yes… I’ve only been residing under the umbrella of comfort and security that Laughton provides for three months or so. Hence the three-​star rating. But, if first impressions are any indication of the kind of service these guys are able to provide then I’m surely in good hands.
I mean… c’mon! Their rents and deposits are relatively cheap considering the upwards spiral of the cost of living Downtown/​Midtown these days. The staff is friendly and generally on the ball. In my first days of living in the new digs I had a door that was slightly askew and wouldn’t close flush, a pilot light that had gone out and missing keys to some of my apartment’s amenities. While I could’ve solved the first two issues with relative ease, the fact that I’m essentially lazy forced me to call them for a solution.
Past experience with property managers told me not to hold my breath for the arrival of a handyman or maintenance personnel. When I returned home from work the VERY NEXT DAY, lo and behold, all of my issues had been addressed and there were copies of two finished work orders lined up neatly on my counter top with my missing keys, pillow mints and a free pet baby White Tiger for my trouble… Okay, made the last two up. But that kind of service wouldn’t surprise me in the least!
All I can say is that if Laughton keeps on keeping on the way that they have, that fourth… or possibly fifth star, may very well be on the horizon!