Les Schwab Tire Center

The staff was really nice, along with the waiting area (which was SO CLEAN and bright and happy). Antonio was quick to work on my tires, and Sammy rang me up and he was very friendly, as well! The whole process took about 20 minutes, because I went early in the morning, and it started to get busy soon after. I can see why so many people choose this location! Aside from the shopping and errands that can be done while waiting (it being in such a convenient shopping location), the energy was great and the guys were excellent. I didn’t notice any women working when I got in, but I’m sure they’re just as great, also (: I’ll definitely be coming back, if needed, and referring friends here!

I’m never the one to complain but every time I think back my experience here it makes me mad every time. The complaint I have at this location is echoed by a lot of reviewers.
I ran over a bunch of screws. I know my tires was going to go flat, so I took it here for repair. Waited 1.5 hours. Was told it was completed, paid for the repair and drove off. 5 – 10 minutes later, I had to pull off to the side of the road b/​c my tire went flat.
Called the store, changed to a spare tire, drove back to the store. I was upset at this point, but when I got to store, the manager made it worse. There were no apologies for the incomplete work, the manager didn’t listen to my complaint or the safety concerns I had. He had a very arrogant demeanor, and kept on saying it wasn’t their fault. The manager even placed the blame on me and stated that I must have ran over another nail in the 5 – 10 minutes since I left the store!
At this point I was ready to leave, but I paid for this service, and Les Schwab did an incomplete job. I wanted it fixed, and I wanted it done right. Waited for another 45 – 50 minutes. Was informed the work was completed. The manager informed me they did all their check, cleaned the wheels, and dunked the tire in water to check for air leakage. So I asked him if the dunk test was done the first time; the answer was no. So I stated the job they did the first time was incomplete.
I will never go to another Les Schwab store again!

You would not believe the nightmare. I bought four tire and had my alignment done at this store. My tires went bald in less than 10, 000 miles. I returned to the store and was told I need to speak to manager Antonio. I spoke to manager Antonio and he began to tell me why the warranty was not valid. Without ever looking at my vehicle Antonio said my alignment was out. I then informed him I had the alignment done at this location. Antonio then changed his mind and told me my tire rods were bad. I asked him to at least inspect the vehicle before he begins his speech (prepared lies for customers). I contacted the store manager Jeff and met with him he gave me an estimate just short of $ 1000 to fix 3 tire rods and numerous other items. I took my vehicle to anther mechanic shop gave them the list of things needing to be fixed. I received a call the next day from that mechanic shop stating that all my tire rods were within limits and did not need to be replaced. i met with store manager Jeff to offer him an opportunity to explain. Jeff pulled my vehicle in to the stop in an attempt to show me how wrong my other mechanic shop was. After a few minutes store manager Jeff was unable to show me anything that needed to be fixed. Jeff then began to explain to me that it was a miscommunication between his mechanics and him and apologized. My worry is how many people just pay for unnecessary repairs. If this shop tells you your vehicle is in need of repairs please take it to another shop and had those repairs verified before having any work completed.

Had a slow leak in my rear driver’s side tire, and took my car in the morning after Thanksgiving. Only one gal and guy at the counter, and at least one working on the cars outside that I could see. There were a few other cars/​customers ahead of me (first come, first serve), but Antonio estimated mine would be done after 2 hours. I took care of some other errands and they called me with the update right on time — there was a nail in my tire which they removed and patched/​repaired, the brakes were inspected and deemed fine for the next year or so, and the front tires were looking low on tread and suggested replacing them. The quote on the tire replacement was some serious cash so I’ll wait until next year, maybe after holiday spending to invest in that (almost $ 250 per tire). They were still putting it back together when I came back to pick up the car, and to my surprise it was no charge for the tire repair and brake inspection (see my photo of the zero balance bill with complimentary service discounts)! The spacious waiting area is equipped with cell phone chargers, TV (had a hockey game on at the time), coffee, popcorn, etc. I’ll still shop around when it comes to buying actual tires, but the repeat service I have received at this location was great!

«Went on a Saturday afternoon» I’ve been driving with my spare tire for awhile, I finally decided to get my flat tire repaired. In and out in 30 minutes! Waiting room includes popcorn machine, phone charging area and they had college football on! :)

I went there a few wks ago… staff has changed (they’ve now go a Miguel, Jacob, and I didn’t get what looked like the manager’s name). No one acknowledge me, no one spoke to me, no one told me anything about my car. I did not feel good about being there… you ever go into a business and by the time you’ve paid or they’ve started work on your car, etc. you feel «oh gosh I wish I’d never come here!»? Well that’s how I felt this time… I didn’t feel welcome to be there. The first time I went a year or so ago… everyone was cordial and I was like «when I need new tires… I’ll come back here» (which is what I did). I felt good about spending my money there last time. On this last occasion I assume the service was okay. Nobody really told me anything… I don’t know what they did… I know what the receipt says but usually you get some sort of comment about your automobile.

I usually never write reviews just because I’m pretty lenient on mistakes in general, but the experience I had with Les Schwab was completely horrid.
So I had stripped a few lug nut bolts on the front right side of my car and was driving around for a few days with 3 bolts on and decided to finally get it fixed by Les Schwab, which is conveniently a 2 minute drive from my house. Talked to this Asian gentlemen that gave me a quote of $ 150 (80 for the bolt labor, 70 for a new bearing) to replace all 5 bolts and also replace my bearings since they were already going to replace the bolts, so why not? They said estimated time for the job to be done was about 1 – 2 hours. I gave them the Key for my lug nuts and went elsewhere. Got a call roughly 2 and a half hours later that the car was ready and I picked it up and also got my key back in good condition. I drove about half a mile and realized that it was making a very obnoxious grinding sound where work was done to it. I called them and they said it was an easy fix – a backplate wasn’t removed behind the bearings or something along those lines – , and they suggested I do it myself or I can bring it in. It was the most disgusting/​disturbing half a mile I’ve ever driven. Everytime I stepped on the brakes, the whole car started rumbling (this was around 5PM where there’s traffic everywhere as well, so I had to brake frequently). I brought the car back in, took about 15 minutes for them to fix, and they returned the car with a broken key. At this point, I was over it, didn’t want to deal with service like this if that’s how they handled things so I just took my car and left and that’s that.
Other than that, they know how to smooth talk really well. Customer service was there, just not the service itself.
EDIT: I’m editing my review because they called me to tell me they’d reimburse me for the broken lug nut key. The reason for 3 stars is still because of the experience when picking up my car.

Les Schwab has the nicest people I have ever met. They have fair prices and always answer any questions I have in full detail. They’re the best tire center I have ever been to. Fast friendly labor and advice all around.

I have been to this Les Schwab before and had a great experience, but not today. I went because my Honda Civic had low tire pressure. I was told to pull into the second bay. A guy came to help me and adjusted my tire pressure. We drove away but immediately noticed that the brakes were making a weird noise. We went back and told them. The guy wasn’t even listening to what I said, he was busy saying that it definitely wasn’t his fault and that tire pressure had nothing to do with the brakes even though he adjusted them to 35 and my normal tire pressure is ³⁰⁄₃₀. He was busy blaming me even though my car sounded fine before I left. This guy was so arrogant and didn’t realize that the mistake was his. I will never be coming back thanks to this Les Schwab!

It’s 4:45 pm on a Saturday (yesterday) and I notice a nail in my tire. Little squirt of water, sure enough, it’s leaking. Les Schwab is less than a mile, so I head over. A nice young man greeted me as I opened the car door, said it would be $ 14, and took the car right in. It seemed worth it because two of us had to be somewhere at 5:30, and by 8:45 Sunday morning. But when they finished and I asked if they accepted an ATM card, the young man said it was complimentary, even though I had never been a LS customer before. Not sure when I’ll need tires, but I will give them a shot next time.

Stopped by les Schwab to get my tire fixed. Very nice service man check and said it was low. I asked how long it would take. He said about 30 minutes. I went inside to give my info and wait with my 3 year old. After over an hour of waiting I asked, «how much longer» the young lady behind the counter checked. And said they hadn’t started!!! I’m left and will find a new business to have tire work done in the future. PLAN ON WAITING!!! The young lady acted like it was no big deal obviously it happens often and customer service is not their top priority

Wow. What great customer service. My wife got a flat tire with a car full of kids in the Safeway parking lot. She called Les Schwab and they were there in less than five minutes put the spare on and charged us nothing. So, of course we went over to Les Schwab and got new tires. And since then i’ve taken my car in and had an alignment and tires put on and the same great service every time we go in there

Good year says not repairable. $ 160 for different brand than I have. Les schwab has the exact tire brand/​model so took it there, but when they looked at the puncture they said I don’t have to replace it. They charged me $ 0 for the repair. Alex and Maira out in Elk Grove are awesome. LS not all about gouging customers. I’m buying my tires here from now on.

My car alerted me that my tire pressure was low, but didn’t indicate which tire. I showed up at les Schwab 10 mins before opening & parked. Antonio approached my car & assisted me right away! He checked all 4 tires & corrected the problem. Absolutely great service!

Looked up on google for Les Schwab tires shops. Gave me this store location as the closes. But said closed. Called the number anyways cause it’s close to my house. Someone answered the phone an I ask what time did they close. The person on the phone said at 6pm. It was 6:15. I asked if I could just drop off the tire to have them work on it in the morning. That person said nope. I guess I don’t get to have one of those Les Schwab stories that I see on tv. I have never really been happy with this store. Long waiting time, never been quoted the right price. Couple times I have gone in staff have been lethargic to help you.

I needed to get a new set of tires. Called this location around 10AM to get a quote. Came in at 12PM (it was not busy, 3 people sitting in the lobby waiting for their cars) and waited a few minutes for someone to assist me… only to find that the person over the phone quoted me for the wrong set of tires even though I gave him my correct make and model. Got quoted for the correct tires which were 100 more than what I thought I’d be paying that day. The manager told me the installation would take them 45mins-​1hr. 1hr20mins later my car is finished. Cody went over the warranty information with me. I noticed that on the paper he circled the tires to have a 40k mile warranty, but I specifically paid for the 60k. I pointed this out and he apologized, saying it was his mistake for circling the wrong number. He crossed out the previously circled 40k and circled 60k. He looked at the paper again, then apologized saying he had made a mistake. Turns out that the crew had installed the wrong tires on my car! They installed the 40k instead of 60k, which was why he was under the impression that the warranty was 40k miles. He went to remove the tires they had just installed and another crew member helped him install the correct tires. I ended up waiting another 30mins. Told the manager of the error, and he did nothing to compensate for their mistake or my lost time.
Overall, I am dissatisfied with the service I had that day.

Running errands is not my favorite thing to do on my day off, but Jeff at les schwab made it so easy for me.
I called and someone told me to come on down. (Like in the price of right, Bob’s voice.) No joke. I arrived, parked my car, and Jeff met me at my car. Whoa. That’s quick. He told me he was gonna roll the car inside, wrote all my information and met me back inside to get a work order. Sitting in the waiting room for about 10 minutes now, and I’m almost done.
Thank you for not wasting my time, and giving me excellent service. 34.95 plus tax is a little expensive compared to all the other surrounding shops I called, but the convenience and excellent service will bring me back. :)

This was my first experience with Les Shwab and I was very pleased with the service I received! I got a call from my mother at 5:30pm saying she had a large staple or nail in her left front tire of her Honda Odyssey and the tire may be leaking air. I knew Les Schwab was only 5 min from her house and gave them a call. I spoke to Antonio who confirmed that they would be able remove the staple and fix any leak so long as I made it there before the closed at 6pm. I made it to the shop with 10 min to spare and was immediately met by one of techs (I forgot to get his name) who promptly drove the van into a bay and began inspecting the tire. Luckily, the staple only pierced some of the tread and did not puncture the tire so there was no damage. The Tech removed the staple and then he and Antonio checked the tire pressure of each tire and filled them to make sure they were all at the same pressure. There was no charge for the service! (Even if there had been it would’ve only been $ 14). While I was there I got a (very reasonable) quote to complete a wheel alignment and two new tires for my own vehicle (Acura TL). I am definitely going to return to have service done on my own vehicle and would recommend this location to my friends, family, and anyone else in need of they’re service.

This location provides great customer service. I came in for an oil change with my two young daughters and was told it would take no more than 30 minutes. I ended up waiting close to two hours because they did not have the oil filter my car needed. They were very apologetic and did not charge me at all. Though waiting is no fun, they did let me have the remote to the TV so my girls could watch cartoons. The waiting room is large and popcorn is free, so the wait wasn’t too bad!

Moms taxi service (also known as me) was picking up my son from football practice yesterday when I noticed a ticking sound coming from one of my tires. I looked at the tire, but didnt see anything wrong. This morning I loaded my daycare kids into the car only to see a flat tire with a huge nail stuck in it. I guess the lovely ticking sound was the nail hitting the pavement. I live down the street from this location and decided to take my car in. I was greeted by a friendly employee named Jeff. The store is spotless. They have a phone charging station, complimentary popcorn and coffee. There are flat screen tv’s and plenty of seating. I waited about ten minutes for my car to be wheeled into the bay. 20 minutes later I am rolling out of there with my tire fixed free of charge. I appreciate the excellent customer service that I received here today. The next time I need tires or car repairs, I will be sure to give them my business.