MasterCuts

It is so very madding when you ask for a stylist that is good with a particular cut and they say, «Oh yes, we do it all the time».
I went to this location yesterday and asked for someone who was good at Asymmetrical hair cuts… I gotta say that she tried, but as soon as she put her fingers through my hair. I knew I was with an operator that was «timid».
Now I have to let it grow back to go to my genius stylist… and apologize for going somewhere else !!

I do not recommend this so called «salon» to anybody! I went to Mastercuts to get my hair cut and colored by Nora. After about 6 hours in the «salon», I left with curled hair thinking my hair looked nice. However, the next day, I washed and flat ironed my hair straight — that’s when I saw all of the flaws — I am VERY unhappy. I asked for balayage highlights, and I now have an unblended, blotchy, harsh lined ombré. I paid over $ 100 for my hair services, and the manager Gina and the guest service woman I spoke to, both refuse to give me a refund. They told me to come back in to see if my hair is «fixable.» I told both women that I will not be coming back in for their hair services and that I would like my money back. They refused. Both had poor customer service and spoke to me in a rude and unprofessional tone. I went to a high end salon to have my hair fixed. I am now paying more money to have my hair fixed, than what I paid at Mastercuts.

***Okay so this review is based off of just the customer service bc I ended up cancelling my appointment which DOES NOT have anything to do w/​this review.***
Anyways, I don’t know what it was but I was not feeling the vibe this time. The first time I called to set an appointment, I forgot her name, but she sounded so lazy, irritated & rude. Doesn’t make you feel welcomed over the phone.
But I’ve called more than once & I think her name was Gina? was actually nice. I went in for a consultation & the vibe was bad at the store as well. All of the workers that day just seemed impatient or irritated. I just feel like customer service went straight down. A little disappointed.

Haven’t had my hair cut in a salon for many. I was walking out of JCP& I came across a woman with this awesome silver/​grey hair, with a pretty bad ass hair cut; her name is Michelle. After talking with her I made an appointment with her for a hair cut with layers that would flow with my face. And I promise you Michelle is great. I for now on, will only go to Michelle for a cut or color. Thank you Michelle for the awesome hair cut.

If I could give it 0 stars I would, girl named Gina, should have known, to easy to get an appointment, highlights, if you want orange and the back of your hair with none this is your place. Highlight all on top and side and a huge spot in back with none. Ridiculous. Need I say more

I walked in a few months ago wanting a change, including bright red «peek a boo» color and a specific A line. NOT EASY and I am picky. Nora listened to my ideas and told me her professional opinion. She was patient with me when choosing color (my first time) and she took her time and did not rush through the cut. I have been back 3 times to Nora and always get the same excellent service and cut. Love her!

So I went in to get my hair done by one stylist who BUTCHERED my hair. I was trying to go from my natural color which is brown, to a blond. And well after he bleached it, let’s just say his 30years of experience doing hair did him no good and he did not do what I asked and I came out looking like an orange colored cat.
The next day, let’s just say Jessica Shuart took care of me. Completely did a 360 turn around on my hair and really connected with me. She has excellent customer service skills, knows all her clients names and she really knows how to make her clients feel good and satisfy their needs when it comes to hair. I’d recommend her to anyone. She is wonderful.

I normally see Michelle to get my cut and color done. She was off the day i was available to come in. So I spoke to Regan the manager and she recommended I see Jessica. Jessica did an amazing job with my reverse ombré. It took 5 hours to complete with having to double bleach my hair. She was very talkative and made sure before she even got started to triple check the pictures i had. I would recommend anyone that goes there on a sunday or monday ask for Jessica.

Not sure what happened to the staffing here but this place is not a reliable place to get a reasonably priced haircut anymore. My friend and I both just needed a trim on our existing layers and bangs. Simple right? I now have straight, unblended cuts in my hair… In random places! While she was cutting she kept remarking how my previous hairdresser (Lana who isn’t there anymore!) had all choppy pieces. My bangs are virtually untouched, she just trimmed off a little bit so it’s still in my eyes.
Luckily I did not have it as bad as my friend whose bangs were cut chopping and uneven due to the hairdresser LITERALLY shaking as he cut her hair. He apparently did not listen to her requests about trimming and just went wild and cut at random as well. She ended up with lopsided layers. The male hairdresser next to me was spending a very long time on another woman’s simple straight cut. He seemed like he didn’t know what he was doing, he was jumping around and didn’t know where to start.
Never EVER go here! It is a mistake! Go to a real salon!

Made an appointment with Michelle and I didn’t wait at all! I brought in a picture and I am very pleased with the results! I have already referred a friend!

Ragan is the best!
I met her 5 years ago and she fixed my botched hair and it was love at first cut!
She takes the time to make sure that your hair is exactly what you want and the quality is in her talent!
My hair is thick and tough to work with but she is persistent. We’ve done color and highlights and I love it every time

Got my hair cut and dyed my hair red Brown with Norma and my hair came out absolutely amazing she really did a great job. She is kind and helps you out on what color u wanna choose and she was just great. Also this place actually was pretty cheap as well. My hair is a bit thin but long and for dying my hair it came to be 50 bucks. I extremely recommend this place.

Kaylee is awesome and I just can’t say enough about her wonderful work. As a bride-​to-​be, I was so worried about my updo not looking right without highlights. I had to make an appointment a few days before my wedding and put my trust in her, I’m so glad that I did! She took her time with my hair and introduced her adorable little son. It was pretty sad to see this MasterCuts ranked so low, but she definitely deserves her own salon!

I came in here a few days ago to get a haircut at the last minute after putting it off for weeks, and I was not disappointed! Lona, the stylist that cut my hair, took me back promptly with little wait time and was very attentive in making sure that I recieved just the amazing and stylish haircut that I desired.
Lona quite impressed me with her skills and professionalism, and she gave me a better haircut than I had received from other stylists/​barber shops that I had patronized in the past (I have a furry head with 2 callicks that tend to grow in opposite directions, so this no easy task!).
I wholeheartly recommend this salon and stylist in particular, and will quite definately be returning in the future!

Unfortunately I can not give this place no stars. I do not recommend anyone to visit this Mastercuts. I was left with almost a mullet yesterday and regret going to this place. The girl that did my hair did not listen to what I wanted. She cut my bangs too short and uneven. My layers are completely uneven and was left with a blunt cut at the ends. It looks like a 5 yr old tried to cut my hair.
I did not get the name of the girl but she had long blonde hair with bangs and would not stop talking about her son and how she quit smoking recently.
I been to other Mastercuts and never hated a haircut from them. This is a first. Girls look somewhere else or try not to get the person I did.

I went here for a haircut and it was a half hour wait, no prob, it turned out to be 45 minutes. I finally canceled my appointment and went elsewhere, to someone who appreciated my business… These guys ARE NOT a professionally operated business…

I went in for the first time and got a haircut from Ben. I got my hair cut because it got fried from a relaxer. It was the only place I found open Sunday night. I am very happy with my layered short cut. Ben was professional and I love my new do. Happy customer I would return for his services again.
Only reason I didn’t give 5 stars is because I think a staff worker had a kid there and he was getting onto the child when the kid wasn’t even being a pill or anything. The guy was loud and obnoxious.

Well I went to this Mastercuts in Arden Fair to have someone fix the heinous cut that was done at Country Club. No better! The stylist cut my curly hair like it was a bookcase with shelves of different lenghts. My left side was longer than the right, yet there was inconsistencies on both sides. I had to go to my original stylist for her to fix my cut. Needless to say my once long curly hair is now above my shoulders! I will never go to a cheap hair salon again. What could have cost me $ 50 to go to a professional stylist and still having long hair, ended up costing me close to $ 100 and having short hair! You get what you pay for.
If you have natural curly hair do not go cheap.

I am awful. I like to keep the things I love hidden so that others won’t steal it from me. But now I realize that I need to share or else they won’t stay in business.
Its been forever since I come and see JIMMY, and I need to see him more often. Over the years he has made me smile. An icing on the cupcakes. He has many folks that he cut hair for, so I don’t know if he even remember me. He is what I would call the NINJA SCISSORS HAND. He can give you a SKINNY HAIRCUT in no time flat! But he does take his time and talk with you if that is what you need him to do!
He is really good at what he does, but from the reviews, maybe he can use some pointers from AERO so that the folks that work for him will help him make this a successful business. I didn’t see rudeness or experience disrespect, I just saw that they got along.
They are artists. I have seen what they are able to do. Once I figure out what I did with the pictures, I will upload for all of you to see it too!!!

Terrible. TRULY TERRIBLE.
My boyfriend needed a haircut. We called and made an appointment for 11:30 the next day. We walked in and she said ‘oh I wrote it as 12:00 can you come back at 12?’ We said sure since we weren’t in a hurry and walked around the mall for a bit. Nothing major, we were nice about it. We came back at 12 and she was finishing up with the lady she was working on at 11:30 and had another person already in a chair. She started working on that person, but since we didn’t know the circumstance (maybe she messed up with him too) we let it go. Then another lady walked in with an appt for 12. She ended up taking that lady and told us she’d be right with us because that lady had a different stylist. It’s now 12:30 a whole HOUR after our supposed appointment and he still was not in a chair. Finally we said forget and stormed out. It was truly ridiculous and they do not know how to run a salon!
I don’t know her name but the Asian girl there should not have any control of appointment setting. How can you be that bad at time management/​customer satisfaction?