Natomas Towing

I used this company through AAA on 10÷15÷15, call # 30 192. I’ve been waiting for a customer satisfaction survey but they haven’t sent me one so I’ll just leave my appreciation for this company here. Anyway, I flat in the middle of the night and I was in panic mode. They sent out the driver, Dewight, and he was super sweet! I am so thankful for his service and he deserves a raise! Thank you again Natomas Towing & Transport!

My tire blew on the freeway last night this morning I had a tow from BJ from my house to the tire shop. He was quick and efficient however I would have liked him trying to help me get the tire off so that I could take it in and replace it myself to save my tow– otherwise his customer service was good.

I called AAA when my car had broken down on the freeway and they directed me to Natomas Towing. What a fast and rapid company! A special shoutout to Shona and David for being so awesome!

I was assigned Natomas Towing through AAA when my BMW was stranded in a hotel parking garage. Eli showed up promptly to rescue my car! His truck wouldn’t fit in the garage so he quickly pushed my 3 ton behemoth out of the garage and down a steep incline without scratching my car or others! He then delivered my big baby 100 miles down the freeway to my repair shop in record time! He was the consummate professional! Eli is truly a rockstar!

My 23 year old daughter had to be towed home almost 100 miles last Sunday after she had an accident on the Freeway where the 50 and 80 intersect. Her tow truck driver, Nick, was the nicest man imaginable. She was so distraught because of the accident (her car ended up being totaled) and she was very sore but Nick talked to her about his family, her family, her work and kept her mind off the accident. When they arrived in San Ramon I was waiting for them and he was so concerned about her he told me she had been holding her leg where it hurt and wanted to be sure I knew how she was feeling. I was so pleased to have such a nice person accompany her and felt so lucky. Natamos is lucky to have such a fine citizen working for them.

Great job! I was in an accident and my car was undriveable, so they not only towed my car to an auto body shop (after informing me my usual mechanic doesn’t do the kind of body work I need), but they also gave me and my passenger a ride home (to her place and then my place). They were super nice the whole time and very professional. They know how to deal with insurance too — I have Geico and never had a problem with them. Awesome!

I used this company through AAA when my car broke down in midtown. Ken came out quickly to help. He was super nice and took care of the car perfectly. Was super happy with the service and would recommend them to anyone who needs a tow. Great customer service!

Natomas towing is unethical. Their tow truck driver came out to replace a AAA battery on a AAA call. I was told it was under warranty. It was less than three years old. The driver put in a new AAA battery. I stood in the freezing rain while he replaced it – shivering. His diagnostic test stated the new battery needed to be charged. He had placed my old battery in the truck and then told me it was $ 120 after it had been installed. AAA did not help and the Natomas Towing dispatcher laughed when I called to complain within an hour. This occurred after the driver told me he had been a Special Forces Marine and about all of his bar fights. He bullied me. They stole from me replaced the battery with a bad battery and when I called AAA, Natomas Towing came back out and then stated the new battery was fine. The new driver called dispatch because I had been charged too much and I can’t get the old battery back or the $ 20 I was overcharged. AAA is investigating. Do not do business with them even through AAA.

My boyfriend’s car broke down on 80 east after work tonight. I called AAA and got a dispatcher who connected me with Andrew the man who came and rescued us from the side of the road. I think I may have confused the dispatcher with directions and Andrew was very sweet and apologetic about a small wait time. Even though I had completely expected to wait a while. He was very very kind and very quick hooking it up and dropping it off. Even maneuvering like a pro through our street to our it right in front of our house. I Thank you Andrew! We really appreciate you coming to help us! Natomas Towing is lucky to have such a considerate and polite employee.

My alternator went out while driving through West Sac. Had two passengers and it took a little extra time to get a truck with extra seats, but once it was dispatched, a flatbed truck arrived quickly. The driver, Alfredo, was very professional. He had us sit in the truck right away for our safety instead of staying outside. Once we got to where I live, he maneuvered the truck very skillfully so my car could go right into my parking space. We had complete peace of mind once he showed up. Bravo!

DO NOT TAKE YOUR VEHICLE HERE!!!
I have filed a complaint with the Better Business Burreau and plan on calling channel 13 news tomorrow.
I picked up my vehicle from this place today to find that they had severely damaged my vehicle. I am filing a lawsuit against this company tomorrow morning because the CHP report states that before being towed my vehicle had no body damage and after Sierra Hart Towing arrived at Natomas Towing to retrieve my vehicle for me they witnessed them pull my vehicle with a forklift ripping the bumper and grill from my vehicle causing enormous front end damage and Natomas Towing refused to take my phone call to discuss what they had done. So my witness from Sierra Hart and I with my CHP report will be filing a law suit for damages.

Ended up with a dead battery while on our way somewhere — these guys were contracted through AAA to come help me. John showed up promptly (15 min), had an extra battery for us to buy, & installed quickly & efficiently. We appreciate his service greatly!

Nightmare! Natomas tow company was prompt on arrival time but their attention and quality is horrible. My tires were stolen off my vehicle and left on blocks. They assured me that my vehicle was gonna be taken care of since they’re no wheels on it. WRONG! they used nothing special and dragged my car onto the tow bed. I wish I was there to say something and complain. They showed no care and disregard for my vehicle. I had to find out from the repair facility that the rear knuckles were grinded down! Thankfully my insurance is dealing with them and not I. I’m sure this would be a nightmare for this. Maybe this was done on purpose! Because the owner of this company also owns the repair shop. Either way, this is bad MOJO. You should treat every customer you have with white gloves. Not just another $.

Awesome towing company! Very courteous and professional would highly recommend them for any towing needs.

I was out of clutch fluid today and couldn’t go into gear so I pulled over and called my friend. My friend had AAA insurance. About 45mins later (I was in natomas) a tow truck came. He said my car was too low for them to tow it. He then checked if it was my clutch or the fluid. He checked it and it was the fluid. He added some of his own brake fluid to my car and it started going into gear. I’m glad he was able to help. He also told me that my clutch needs to be replaced soon. Overall he is a very nice guy but next time they need to come out with a flatbed.

I had a dead battery and because of my location AAA sent this company. I ended up buying a battery off them to save time (I knew it was going bad). BAD MOVE! Not only did the guy install the wrong battery (the hood stick laid right on top of the positive hook on the battery) but he told me it was the right one after I pointed out the issue. To make matters worse for this company I called AAA and told them they installed the wrong battery. Another guy was dispatched and basically told me I was crazy and the correct battery was installed! 3^rd time was the charm… called AAA again, explained that if this company did not come and replace the wrong battery with the correct, they would have a big issue on their hands. 3^rd guy comes out… admits it was the wrong battery (actually laughs about it and asks for the guys name who installed it so he can make fun of him). Finally I have the right battery! Chris was the employee who installed the wrong battery. If I had not caught the problem my car could have had significant damage done by the metal hood stick rubbing and sparking on the positive pronge thing on the battery.

We were at the Burning Man festival in our RV, which takes place in the Nevada desert 100+ miles away from civilization, and several miles away from the nearest paved road. Natomas (yes, the Sacramento Natomas) is currently the only towing company that services the Burning Man event, so when it turned out we needed a tow, we had big fears of a rough experience since they effectively «have you by the balls.»
We were really pleasantly surprised to find that they were SUPER friendly and helpful. Everyone at Natomas we interacted with seemed to recognize that Burning Man attendees with broken down vehicles were in a particularly stressful place, and to genuinely want to be as helpful as possible. We worked most with Randy and Brandon.
Thanks guys!

Cedric was not only efficient but remarkably kind right when I needed it most.

My battery died in front of my mom’s house so I ended up having to call AAA again. I’ve had rough car luck lately. These guys are the AAA contractors for the area, and they are seriously the nicest, most helpful techs I’ve ever experienced in all my years of having crappy cars and friends with crappy cars. I had a different tow trucker driver this time, and later one of their battery specialists had to come out to replace my battery (which was pretty cheap and comes with a 6 year warranty). They made the process easy and were very pleasant the entire time. I would 100% recommend these guys, whether you have a AAA membership or not.

Took a while to arrive, hours actually.
It’s ok, I understand rainy weather brings about more business and traffic can be hectic… luckily we had the coolest, personable tow guy James. Thanks a lot man. I appreciate their hard work and how friendly they are.