Pep Boys Auto

I was there to fix two flat tires. I literally waited 2 hours to have them repair them. I honestly don’t understand why it took them so long. I do understand they are busy but an hour per tire that is ridiculous. never going back again!

Last week I had to take my old 2001 Toyota Sienna for an oil change.
Lucky to have Kathy help me, this time around as well.
She treats me the same way she would treat someone who drives a Mercedes Benz !
Piece of cake !
I came in only for an oil change. Not intending to spend anything more than the basic.
She recommended three other issues that needed to be addressed.
I readily agreed to all of her recommendations simply because I trust her and know that she means well. I ended up spending more than what I wanted to but I realized that my trust in Kathy would pay off.
It always does. She is not a «seller», she is a friend of any customer that walks in.
She is a genuine person who loves her job, is very knowledgeable and is an asset to Pep Boys.
Thank you Pep Boys for having someone up front like Kathy.
Thank you Kathy for being there for us.
Latif Yusufi

A truly professional experience at Pep Boys located on Northgate in Sacramento, store # 0774. This quiet little shop, grab my attention when I was calling the local auto shops for front brakes estimates for my high performance vehicle. I’m very meticulous about services for my vehicle as it only receives maintenance at the dealership. With that shared, I spoke with Sonny when I called, his savvy customer service skills lead me to ask more questions about brakes for my car. Sonny was knowledgeable, and very patient, so I scheduled an appointment.
Another plus about Pep Boys is there is no surprises when it comes to prices, as it’s listed on their website. Therefore, before I made the appointment, I had an estimated plan about the amount I would pay, as well as I obtained coupons from the Pep Boys website for 10% off service and a $ 40.00 rebate. When I arrived for my appointment, I was greeted with a friendly smile by Zachary and directed where to go. I then met with a Kathy store manager who had her hands full.
However, I was very impressed how she made everyone around her feel important. From handling every detail of a customer’s question or concern to guiding her team. I was directed to the waiting room as my services began. One thing I love about the waiting room is you can see your car being repaired and watch TV if you desire. Seeing my vehicle is a big plus for me. My vehicle would require special brakes and Sonny and Kathy didn’t refuse my business thus they were busy; Sonny called around until he located the part. Very impressed, by the diligent detail to my vehicle. Excellent customer services from Leonardo and Francisco. I’m very appreciative of the work provided by the Auto team Joe and Jim Lee. It’s great to know that trust is being formed by Kathy and the Boys at Pep Boys! Thank you

I made an appointment to get a simple oil change and replace a break bulb. My appointment was as 11:00am…I have a 2012 Focus. It took over 2 hours to have the simple oil change and they never quoted how much the bulb replacement cost but since I had one replaced by them before as recalled it was reasonable, image my surprise after my excessive wait that it was $ 20 labor. First they made me wait a positively ridiculous amount of time then they gouge me for removing a screw and changing a bulb. When I asked if it was customary not to quote a price when requesting as service and the service clerk lied and said he did tell me. .funny I thought I had to sign a work authorization form… nope. I have gone to this Pep boys for a while usually leaving frustrated. This time is my last. I won’t be coming back!

I came to Pep Boys for a new car battery. First of all, the employees here are nice but the communication was lacking at times.
After waiting over an hour for them to test my battery/​confirm it was dead, I asked an employee to check the status. The employee told me that someone called me and left a voicemail. I did not receive a voicemail and had no idea they tried to contact me. I was surprised that they didn’t check with me in person first (I was literally sitting in the waiting room the entire time.) In total, I waited 2.5 hours for a battery check and installation and left feeling stressed out (I overheard an argument between employees among other things I didn’t care to hear.)
The unnecessarily long wait time, bad communication and lack of professionalism I witnessed are the reasons I unfortunately won’t be back.

Came in here to buy gear oil. Went to the register with my product and stood there waiting for someone to take my money but the employees seemed to be busy on their aisles. I don’t go to parts stores often but this seems to be my experience each time I go. Maybe they don’t have regular cashiers. I just had the same experience at O’ Reillys across the street! I came here after I walked out of O’ Reillys hoping for better customer service at Pep Boys. No luck. Left my product on the counter and left. I’ll have to go to Walmart I guess. They always have someone willing to take your money.

Got a call from the manager Sonny and he agreed that I should not have been charged for the AC eval and coolant replacement. Full refund for those servicea will be granted. I feel better. Next time I’ll just ask for a manager to begin with.

Great customer service. Staff are nice and very helpful most especially Troy, he really gave us a great service. Also thanks to Luis for a job well done. Thank you guys and God bless.

Got my tires replaced here about a month ago. After having them all replaced I checked to make sure they put my almost brand new full-​size spare tire back on as my spare. Someone dropped the ball and put my most worn flat tire on it instead. Called the store and talked to the manager who was working and he offered to put my spare on in place of my shredded tire but I couldn’t come back in and so we agreed I’d be back in the next day. I was a little annoyed at the mix-​up but it could have been a lot worse so I didn’t mind coming in the next day.
Fast forward to Sunday afternoon when I came in. Ended up dealing with another associate, Ivan, at the store and filled him in on my situation. He was familiar with it because I had called and talked to him briefly before speaking to the manager (whose name I just remembered, Sonny I if I remember correctly.) After a little difficulty in finding my spare we tracked it down and he showed the reason why it wasn’t put back on as my spare: it was a full one and a half to two inches larger in radius than my new tires I’d just purchased. Only reason I didn’t give five stars was because of the inconvenience of having to return to the store and the mix up. Overall the customer service was phenomenal and they were thorough in their explanations of why they recommended certain repairs. Ivan did a great job handling everything too, dropped what he was doing around the store to make sure I was taken care of and I definitely appreciated that he made it a point to make sure I was taken care of before I left. Will definitely be back for any other maintenance I need done here. Thanks fellas!

I love this place! I always go here for car detailer materials or other items I need to keep my rides running well!
They have a great variety of cleaning and detailing materials! I usually stick to meguiars, to mothers, to Turtle wax, to ice wax! I have tried numerous products and that’s part of the fun to me!!! I just tried dub shine and wax and it works pretty well! I also just tried nitro tire shiner and it’s awesome!!!
Props to Ivan for letting me know he uses the same product on his ride! I feel that’s great customer service when he notifies me that the product I am buying is good and that he uses the same product!
I have also purchased a car battery for my lady’s rise and the service was good on a busy day!
Lastly, they have a great selection of car covers… Yes car covers! I always cover my ride and they have a great selection!
I will definitely return! And if you become a member, you can earn points and they send you coupons!

Elijah is great! Good eye! Nobody else had explained to me and pointed out my radiator leak. It took him 10 seconds to identify it all, if even that. I mainly went there to get my code read for a CEL. He took care of that very quickly too. He even had the evaluation estimates memorized while we were standing at my car and I had to ask for them. Not pushy. Very friendly, kind, honest, and brilliant.

Pep boys made a mistake when doing my oil change and damaged my oil pan. Pep boys ordered and replaced my oil pan and redid my oil change all free of charge. Thanks Pep Boys on Northgate in Natomas part of Sacramento for taking such good care of their customers and being honest about what they do.

Still a great place to be, with ELIJAH as our new BFF. I know, the boys are busy (so busy), but hey what can you do, they have lots of loyal customers! Also, check website for coupons, I know I do before any oil change!

The pep boys have a huge facility, chalk full of enough parts to fit your need. It is surrounded, luckily enough, by an assortment of available food options (el pollo loco, subway, A Taste of the Orient, Food Co.) as well to grab a bite while your carnie getting serviced. The waiting room, if you are staying put, they also offer wifi for free – a nice touch.
As for the price: they actually beat a majority of other prices in town on appliances alone, however installation prices seems to even it out and put them a little higher as well.
That said, the process is done in a usually timely manner and with quality parts that they offer full warranties for.
As for the customer service, initially I found it ironic that that I assumed Pep boys would have a little bit more «pep» rather than grumbling, but after talking to them it was just the personality type. They work real hard and are very courteous if you’re not obnoxious. All in all, it was a very standard location and experience. Nothing horrible to report nor anything incredibly enlightening or extraordinary about the experience; very neutral, which is just as satisfying as anything else in automotive experiences I suppose.

I went in to the store not knowing I bought my tires at another store in a different county and Larry the GM tracked my purchase down! They honored my purchase and rotated my tires and fixed a nail puncture for FREE! Awesome job to him and his staff.

Dont bother making an appointment here. They are on their own time, poor service.
Use Jiffy lube down the street for oil change.

First time at this store, and the service and experience was excellent.
We picked up a nail in the tire of our Lexus, and only noticed late at night when the tire was almost flat and we needed it patched ASAP.
The Pep boys personnel, and our tech Justin, were very friendly and got the tire patched quickly. And guess what – when we went to pay, we were told that the tire patch was free just for enrolling in their perks program. What a nice surprise!
While we were at the store waiting for the patch to be done, I decided to browse around. I discovered what an excellent selection of parts this store has – and they are almost all out and browsable (instead of behind the counter).
I usually go to O’Reilly for auto parts, but I am going to start coming here. I have a project Subaru and always need miscellaneous parts. Was able to pick up all of the miscellaneous bits on my current automotive shopping list.
So for us, an unfortunate nail in a tire turned out to be a pleasant experience after all.

Arrived at 5pm on a Sunday. Tire had a slow leak. They were able to squeeze me in on a busy evening to make sure I got home safe.
I really appreciated it. The guy who wrote me up was listed as Clayton James Sanders on the invoice.
He was very knowledgable and the staff who got me back on the road in 1hour & 15 minutes. (which wasn’t long to me since I did not have a appointment.)
I’ll continue to always do my auto business at this location.

I walked in for an oil changed today. I was greeted and helped by Trevor who was very nice and answered all my questions. He told me the wait will be two hours. I got my car oil changed, my tires rotated and my breaks checked in less then that time. I felt the service was good and the people were friendly. I will be coming back here for future services.
*Note: check the website for coupons. I saved a pretty penny on my oil change. *

I have never been to a Pep Boys before, but when I called and got a quote over the phone, the person was very kind and answered all my questions, even checking with his manager. I told him I had very little time and was told to bring it the car and they would do their best.
I was helped by ROBERT, who is fantastic at customer service, he got my car in to get the tires replaced and while he did not promise I would be out in an hr, he did his best. The tires and new rims were done in 50 minutes! Talk about great service!
When you are spending hundreds of dollars that you don’t have, it is good to know you can still get excellent service and the product you need. Everyone was friendly and the waiting room was immaculate. Could use some free coffee tho! :) Thanks to all those that helped me at the Northgate store!!!