Sports Fever

I was just completely embarrassed and mistreated by the cashier and «manager» of the Arden Fair store. I was charged half off for a Holiday Sweater and was told that was the sale going on by the cashier. The transaction was already complete and then the other clerk said it was just for niners and chargers gear and we have to charge you again for the difference. The lady cashier admitted that it was her mistake. This is not on me. Then the so called manager said I was complaining and he was yelling at me in front of other customers even though I had my card ready to pay the difference but didn’t agree because the original transaction was already done. Total no customer service what so ever. Never giving them my money again.

Kyle was very helpful. Great customer service from him, even though they didn’t have the size we needed. But who’s gonna have a seahawks jersey the day before Superbowl lol

Never going back to this store ever again… I went there to buy my husband a baseball jersey, was there for a good 30 mins and not once did any of the three employees said hi or both to help me. I had to go ask them for help and netherless to say I was the only customer there at that time… even the old man at the cash register was rude. I would’ve bought more from that store but since there was a need for me not to spend any more money there I decided to take my money elsewhere… this store really deserves negative stars, if only I’m able to do so.

So, here is the scoop. This place has the most HORRIBLE customer service/​employees. They like to accuse their customers of doing things that they didn’t do. If I could give them zero stars I would.
I bought this $ 160 dollar jacket for someome on black Friday weekend 11÷30÷13 in Pleasanton. They were doing a 20% off sale on everything in the store that weekend. They said you can exchange it until 1÷6÷13 and could return it for full credit if returned within 9 days of tbe purchase date. I live in Elk Grove so I tried to return the jacket 6 days later to this Arden store and was looking for a smooth transaction which was anything but. The jacket was never taken out of the bag with tags and everything. Long story short, they tried to accuse me or ripping some of the receipt up and denied my return. I am NEVER going to buy from here again and nor should you.

Sadly, though they have one of the best selections around for jerseys, they aren’t very knowledgeable, and are quite unhelpful.
For example, going in and asking for a jersey from a very popular player, I was told that they probably won’t order any more. They just don’t sell well, you see. That must be why they had 10 – 12 in the prior week and were down to a single jersey in the wrong size for me.
No one seems to know what is coming out, or what they’ll have, or when they’ll get it. I don’t know if it’s a lack of training, or if they just hire people who don’t really care or what, but it’s a little disheartening to go in there hoping for answers and getting nothing.

This place has the WORST customer service ever. The last 2 times I have gone in there, when I walk in, they just look at me, don’t greet me or ask if I need help. The workers are always huddled by the cash register chatting with each other and this last time I went in they were having an EXTREMELY inappopriate conversation with each other when I had a 3 year old with me. We could hear everything they were saying. The store is totally clustered together making it hard to find anything and since they don’t offer up their help, you are lost. I finally asked for some help and they appeared very annoyed at my request and said they don’t have it and then continued talking amonst each other. My friends and family who have shopped there have said the same thing about them. Just terribly rude and unhelpful. Could be a good store if they hired new people and made it a bit more accessible when walking through.

I’ve been a loyal customer ever since I can remember — until now that is. I bought a $ 100 basketball jersey for my birthday two days ago and decided I wanted a different jersey instead. Unfortunately, they didn’t have the jersey I wanted so I decided to just return it for a full refund. So I brought my jersey back that I had NEVER worn before and had never even left the plastic bag, and what happens? The employee accuses me of wearing the jersey because she happens to smell «body odor». I have never been more insulted in my whole life. What had hurt the most is that I had ALWAYS bought my jerseys here. I couldn’t believe that she was accusing me of wearing the jersey and wasn’t allowing me to return the jersey that I had only bought 2 days ago and had NEVER even left the bag touched. To add insult to injury, what had seemed to be the manager or owner, or whatever, did NOTHING. The old man simply said that he had a cold and couldn’t smell anything so he had to take his employee’s word. I didn’t want to be stuck with this jersey so I was asking for other options that I can do and the employee said that I can exchange it for any other product in the store. Her original argument was that she couldn’t accept the return because the store couldn’t put the product back on the shelves to sell due to the «odor». However, what makes exchanging the product any different than returning it? It’s just going to end back up on the shelf. Then I understood everything when she said that «as long as a product leaves the store, it’s okay». So now I’m stuck with this jersey all because they care more about the money, not about the customer satisfaction. Well I’m taking my business elsewhere from now on and am NEVER going back to this specific store. Hopefully the Sports Fever at Roseville is a lot better, I’m willing to make the drive to not get screwed over.

They pretty much have all the SF Giants gear you want. Outstanding customer service and even offer military discount as well

Best place to get your authentic sports gear!
With helpful & savvy staff makes for a fun & friendly environment.