The UPS Store

I would have rated with five stars but the smell from the nail salon next door is so bad I left feeling nauseous with a slight headache. The service was absolutely worth five stars though. Stacie was the name of the girl working at the time, she was alone and her speed was incredible. She was extremely helpful and personable. I felt bad for her in that situation. You would think a company this large would consider their amazing employees and maybe do something about the ventilation. That poor girl. Thank you for the great service and again, please consider proper ventilation for this location.

Girl left a grocery sack worth of my financial papers on the counter after I had just paid to have them shredded. So anybody could have walked up and taken them without her even noticing because she never touched them then immediately started helping someone else. She was friendly, but that’s a huge No-​No in terms of professionalism and trust. I have no idea if they ever got shredded, or if they were stolen by an identity thief, or sat on the counter all night before getting put in the trash. I immediately regretted coming here.

They are always kind and greet you as you come and go. Cindy is the best! I frequent this establishment Very often and they get the job at a reasonable price too.

I just came in to drop off a «pre-​paid» package. As I approached the door I see 2 customers walk out. One has a package with a disappointing look in his face, the other with her grandson just leaving the store with just a blank expression. I walk inside and see 3 customers. 2 are on the copy machines and one is asking the employee which is an asian lady about a a specific copy he has made. She was extremely rude to him and said no I can’t do that to his request. Another customer that was on one of the copy machines ask if this the correct screen to copy. She said with an attitude. «What does the screen say? If it says Copy then it will copy.» I was hesitant to even drop of my package there because of the way she handled her customers as I felt that its not trustworthy with my package. I feel like they would go through packages and disturb their contents. When I gave her my package to drop off she just took it from my hands, without even a «How can I help you?» or a simple «Hello.» She just took it scanned the barcode and tossed it right behind her. She gave me my receipt, but no thank you, or here you go, nothing. Just gave me a receipt with a attitude face.
Just unacceptable when running a business. I wouldn’t have came here if I would have known it was like this. Again, I just came to drop off a «pre-​paid» package. This by far is the most unprofessional UPS store I have been to. The one in Elk Grove and Arden are much more professional.

Tried to get 1 sheet of paper notarized and they can’t even do that without giving the run around and trying to charge me 50 $ which should have been 10 $. UPS used to be the place to go for all things shipping and notaries! Will be taking my business to FedEx!

This is not my usual UPS shipper/​drop off location, but as I was in the area for work, I looked on Unilocal,found this UPS location, & thought it would be as nice and professional as others I’ve used. Sorry to say, this location was not nice or professional. There were about five customers, along with one employee, during what would seem to be a busy time of day. The employee, who was with a customer, as well as on the phone. Never once acknowledged waiting customers or new customers entering the
store. Finally after several minutes of being ignored a few customers, who came in after me started asking him questions, while he was still on the phone & with a customer. So, since I only needed to drop off a «pre-​paid» UPS package, I as well stepped up and asked him if I can just leave the package with him. He promptly took it turned & tossed it on the ground behind him! No «yes, I’ll take that for you, & have a nice day!» Oh! Ok! I could have done that 5 minutes ago, just hang a sign saying «toss & go! If just dropping off»

Very professional. I always stop by to drop off ship and get s receipt. They are quick and cool. Sometimes parking gets crazy because of all the stores around but o well! You’ll be in & out at this ups store!

I came in needing a fax and I had a few drop offs to ship out and was in and out within 10 minutes. There was only one other person there and the staff was nice.
The name of the person who helped me was Melvin. He took care of me and gave me a good chuckle.

I can’t believe that 3 staff were busy with 2 customers. They didn’t help and charged me more for using Internet and printing. I explained that I didn’t use computer but they were so rude. I will never go there. I hate this place.

I had to go in and drop off the CHEGGS​.COM rental textbooks here. They worked fast. They even affix the mailing insert onto the box.
They are so cool and there wasnt a line when I came in. It’s sporadically busy on other days. It depends. Overall, they have always been friendly and nice here. They are so reliable.

Nice helpful staff. They can get a little busy though.

BAD SERVICE!!! SO disapointed when I shipped my package and got over charge for it. The Rep there had a really bad attitude, and they refused to refund my money. Don’t go there guys, u will be treated like craps.