The UPS Store

Needed to get Live Scan done. Called them up and they were able to help me with the process. Friendly staff and quick! Got in and out in less than 20 mins during my lunch time.
Thank you! I will be coming back for additional services in the future.

The store is conveniently located in the Walmart/Sam’s Club complex visible and accessible from El Camino.
The staff are pleasant, well-​trained, and during my visit there wasn’t any wait. I had to return a well-​intended but ill fitting Christmas gift, and the package handling process went smoothly and was completed efficiently.
There is a limited quantity of retail items for sale, and if you are willing to pay a higher than competitive price just for the convenience they probably have the item you need.
The UPS folks probably aren’t appreciated as much as they should be, so be kind, and remember they really are all about the customer …“what can brown do for you?”.

Do not buy stamps there. They buy them from the post office 3 blocks away and then charge customers more for them. I was told by the gentleman that works at the post office.

Great friendly customer service! My time at this location was efficient and accurate.

The owner was EXTREMELY rude and has no idea what customer service is! He was a tall thin dark haired guy with an accent and glasses, I don’t know his name, I wish I asked for it. I came in to get a package shipped for a friend, who told me a large box with a hefty warranty was paid for on
and included in the shipping label. The owner insisted on charging me for a small box, and my items were squeezed in, plus a fee for printing the label. I emailed him my label and paid the fee, and he got upset with me for receiving the email twice. I have no idea why that happened or why he immediately blamed me. AFTER I paid for everything, he told me I should have gone to a US post office rather than a UPS Store if I wanted to get my items shipped under that warranty. He didn’t even look at the label, which clearly said US post office, priority mail, before charging me! I asked for my items back and he responded with «No, absolutely not, I cannot reuse this box that’s all taped up now and ruined, the answer is no!» I told him I’ll take the box and label with the items, I didn’t want to leave the items with him since my friend paid for a larger box with a warranty, and then he threw it back at me! He was treating me like I was despicable for asking! If he apologized and just said no, I would’ve been okay, but the treatment I received was disrespectful and rude. I’m never coming to this location again! I hope his box is worth more than losing a customer and receiving a bad review.

This UPS Store and the wonderful team that works here are just outstanding. Customer service, go the extra mile, spot on recommendations, helpful, considerate, patient… all part of the experience. For your UPS and shipping needs this is the place! Thank you for your help and service the past few years. But the last 6 months we had a couple quick turn around challenges and they were handled efficiently, quickly and without a glitch. And to be ready on the receiving side of 4 years of college crammed into three large boxes was a lifesaver. thank you again. :)

It’s Sunday last minute shipping. And I walked I to the store with 12 different gifts all different sizes. Shana was amazing she helped us out without hesitation gave us option and box sizes and laid out the prices. I recommend this store and see Shana for help. Thanks Shana you were amazing

I was so disappointed that the UPS store by my house closed. This is the next closest to me. But it seems to be one of the busier locations because there was constantly people coming and going. So service suffered a bit because the girls was trying to help 3 different customers at once (myself included). I don’t mind waiting. But I do mind when you already started helping me, and now I’m waiting because you’re trying to deal with someone else too. And then they had to wait while I was paying. So that was unfortunate.
They DON’T do LiveScan. There were a couple people that came in asking for it during my 20 min I was there, apparently referred by another location. But they kept turning people away too.

This is the 1^st time I have used this location since moving to this area. I walked in with 3 packages to ship and the gentleman working was awesome! He offered me a receipt without me having to ask for it. (Who doesn’t want a receipt?) This is by far one of the best UPS stores I have used in Sacramento!

I don’t normally use UPS, but a client requested service that included 3^rd. party shipping. I had already contacted UPS and knew what information was needed, so went to this location. First thing they did was hand me express envelopes that specifically say «not for ground shipments», and told me to use them for ground shipments. Next, they would not provide any labels so that I could print them with my computer — they refused to give out any labels unless you have them fill a label out to ship there. Last, they won’t do 3^rd. party shipments regardless of what information is provided. I left, called UPS, and was told that this location was violating numerous UPS policies. Unfortunately, the corporate complaint line said that since they are a franchise, they don’t have to obey the UPS rules! What? I guess the UPS sign on the front is meaningless. I found another location that was courteous, professional, and took care of all my needs. I absolutely could NEVER recommend this location to anyone again.

2^nd time I’ve used this store to get something shipped. This morning it was docs my wife forgot to take to DC, and needed them by tomorrow (Saturday).
2^nd time I’ve gotten fast, friendly, efficient service here. They have taken care of what I needed each time.
After the fact I did an online check for a cost comparison to Fed Ex, and if that online calc was correct, it was $ 26 cheaper to use UPS, $ 60 VS $ 86.
If you don’t see an update to this review after ¼/​2013, means the package arrived as promised, UPS delivered as promised, and I will continue going here!

Nice convenient UPS located in the arden arcade area. The employees were helpful and nice. But they were also ghetto. Talking about their personal lives and how they hate this girl and she’s scared of me and this and that and on and on. I’m standing there trying to drop my stuff off and get out. I dont need to hear about what you did the night before or what guy you were hoping would walk in the store today. Seriously? They were talking like i wasn’t even there. So much for the customer service. But I have to admit they would stop their conversation every once in a while to ask me a question or for info regarding what I dropped off. Would only go here again or recommend to others if they don’d want to wait in long lines

This UPS store is on top of everything. The Staff is always friendly and out going. No matter what they are doing someone always greats you with a smile and a I will be right with you if they are with someone.
Thanks for always working fast to get everyone in and out right away.

Came in here last Friday afternoon to drop off a package on my lunch break. Wow what a huge UPS store. Very clean and spacious. Like the other UPS stores… they sell postcards, greeting cards, Wall Art & Décor, Photobooks, and Gifts. The store clerk was really friendly and helpful. I was the only customer at the moment. My package was processed in less than a minute and I was out the door. Now that’s what you call quick service!

I LOVE this store. I had a previous not so good experience at a nearby UPS Store but I saw this one and decided to try it — because I really needed a mailbox. When I walked in I was greeted by the store clerk, Mark — he was with a customer but said he’d be right with me. When it was my turn he was very polite and apologized because they were busy and he was alone, but I told him I didn’t mind waiting to process the mailbox paperwork. He explained all the features and benefits of the mailbox (package receiving, after hours pick-​up was available to me, I could put the mailbox on hold while out of town and they could even forward the mail to me — I’d just pay shipping). Then he explained the payment options and benefits — longer terms came with bonus months but I could pay any way I chose.
I believe that good customer service is PRICELESS and even if I had to pay MORE to get a mailbox here I would. Mark told me that the owner Jed is a great guy and I can’t wait to meet him — I hope he’s a lot like Mark.
Thank you for the great customer service and I will be back and I will recommend your store to everyone!

Great, friendly and fast customer service. The manager/​owner is always really nice and really knows what he’s doing. About the only negative to this location is the parking lot, which is a little awkward to get into from eastbound El Camino.