Tilly’s

Staff is rude, and not welcoming. Upon walking into the store, the staff just looks at you. No one assisted me. Seems like the staff only asked if a customer needs assistance if they seem to be purchasing items. What do you expect with young employees whom think they are entitled these days.

Had a horrible experience at this store this morning… so bad that I have to share it on Unilocal.No shopping experience should put someone in a bad mood but this one did. First, I’m north of 40 yrs old — I don’t shop for myself at Tilly’s. I’m not some habitual customer who complains, or returns everything she buys, or looks for discount because the item is dirty. I simply needed a unisex backpack for a flight and vacation I was taking with the BF and our 4 yr old. So, back in August I purchased a backpack. Well we didn’t end up using or even taking the backpack. The BF found one that worked out just fine. It wasn’t needed. I finally got around to returning it this morning and here’s how that went down…
I first appeared to be bothering the guy at the counter with my ‘hello’ and smile. He grudgingly asked if he could help me and I said I had a return. I placed the backpack (in exact new condition, tags attached, straps weren’t even adjusted) on the counter and handed him the receipt. He says «Was there anything wrong with it?» I said no and explained it’s purpose and subsequently not being used. He then starred at the receipt, reading the front and back for an awkward amount of time and then says, «It’s been over 30 days» and before I can say anything he pops off with «I’m just doing my job!!!» WOW! I didn’t say anything and certainly didn’t need the defensive behavior. I asked, «What was the date of purchase?» He replied, «August 13^th, today is the 16^th» (So I missed it by 4 f’ing days). He says, «I’ll ask my manager.» (again in a really put out rude tone) And proceeds to talk into his head piece and says, «I have someone here with a return that’s over 30 days» and I guess the manager quickly said NO. What pissed me off was he didn’t say it was over by just 4 days and only in the amount of $ 38 dollars (not $ 100). He didn’t go to bat for me at all.
So he offers me an exchange (for a backpack I don’t need!!!) or store credit. I opt’d for store credit and then he says «I have to check it for tears, blah blah blah» At this point I’ve adjusted my tone to fit the situation and I said «It’s fine — IT WASN’T USED» and he says «You keep saying that!» WTF? Are you saying I’m lying? Why would a grown ass women lie about using a backpack? The whole interaction was very wrong.
So, not that anyone at Tilly’s reads these reviews or handles their staff but to «House» (his name according to my store credit receipt) when you barked at me and said «I’m only doing my job» — yea, if your job is to be sub par and a major f’ing dick then yes little boy — you were getting it done! I’ve done plenty of retail during my school and college years and you were most certainly NOT doing customer service or being a good sale associate. Customer Service would have pleaded to the manager to make an exception. The manager may have said no and held firm to policy and that would have been fine but you didn’t even try for the customer. And as a Sales Associate, you failed there too. I will sell my gift card to my brother and I won’t EVER spend another dime at Tilly’s. Maybe it doesn’t seem like a big deal to piss me off but I spend HUNDREDS AND HUNDREDS of dollars on Tilly’
for my niece and nephews and I have a 4 yr old son who I’ll be shopping for in skate shops one day — but it won’t be at Tilly’s. I can’t do business with a company that has their policy shoved so far up their ass that they can’t see money when it’s standing right in front of them. Ground Zero and Pac Sun just acquired a new customer and it didn’t cost them a dime.

I went in to get Christmas presents for my siblings and was never greeted or helped by a staff member from the time I walked in until I reached the register. Which doesn’t particularly bother me because I can find what I’m looking for just fine. When I did find my purchases in the store that was messy and unorganized and went up to the register I was completely ignored by the guy at the counter even though there were no other guests in line. After waiting in the front of the line without being called forward for a couple of minutes I eventually walked up to the counter thinking the salesman might have not seen me in line. Instead he rudely turned to me rolling his eyes and told me to stand in line and that he would get to me in a minute at a different register. A minute later he directed me to a register and asked me who had helped me on the floor. I said no one, not intending to be rude but just being truthful that no one had helped me. He hmmpphhed and said alright. I could tell he thought I was some sort of difficult person or something. He asked for my email address and I said no thanks and he have me a dirty look. When I paid for my items he shoved the bag at me and never said thank you or happy holidays or anything. I will not shop at this store again. Terrible customer service. From now on I will go to a place that actually treats their customers like they want them to come back.

The worst Tilly’s I have ever been to. There was a sign that says «buy one get one 50% off for beanies». I get to the register and ask about it. They said «oh that was only for Black Friday» which was 10 days ago… Wth. Then why is the sign still up you moron. They didn’t honor it even after I complained. It’s also very hard to get someones attention to get a dressing room unlocked. I hate this Tilly’s and will never come back!!!

Love love love this store! Cute clothes, great staff, excellent prices. A note to management-​Please post your hours of operation on Unilocal.I could not find your hours of operation here, on the Tilly’s website, or via a Google search. I eventually broke down and called only to hear a ringing phone. It’s helpful to have a device pick up calls during non-​operational hours letting you know what the hours of operation are. I’m going to roll the dice and guess 10.

Well I tried this god awful store again a few years after my initial review and yep, it’s still horrible.
No one to be found to unlock the fitting rooms again, horrible product layout, just awful.
My favorite part was at the register. I informed the cashier that I was bummed I left my 20% coupon at home, she then asked for my email address and I gave it to her. I asked why she needed it, assuming it was so she could give me 20% off or look up the coupon. Nope! Wrong-​o! It was for the Tilly’s «loyalty» program (and so they could collect my information). I received no discount, no 20%. Some freaking loyalty program! What a joke! Hey Tilly’s how about showing your customers some loyalty and honoring coupons!

I like this location a lot. The employees have always been very helpful and outgoing. They keep the place organized and everything is easy to find. It’s a very welcoming environment. Id come here more often if I lived closer but I don’t :(

Customer service sucked! 3 people working and no one asked if I needed any help. Had to ask an employee for a shoe size and she acted as if I was bothering her! Wont be coming back here, ever. Store is too small for all the merchandise.

I seriously love this place. Their clothes are reasonably priced, the clearance section is to die for and they are incredibly cheap, and the employees are super helpful when you need it. I love how the employees here don’t bug you every 10 seconds. They let you browse and maybe 5 minutes in they’ll ask if you need help with anything. They are prompt on getting you a dressing room and overall, they are just amazing. I’ve even picked up some cool songs from the ones they play throughout the store. Tilly’s is one of my favorite places to shop.

OMG, worst service ever. I spent over an hour finding 6 pairs of jeans for the kids. Great Sale, NOT! Once I get up to counter Miguel tells us that the buy one get one free sale doesn’t apply since 3 of the pair came from back of store. You have got to be kidding me. Miguel offered nothing but a Goodbye. Spent my hard earned $ at Old Navy where the staff was extremely helpful and the jeans were priced even lower than Tilly’s Sale stuff. Will never visit this Bait & Switch Trap!

Lots of cheap clothes in a really small space. It took over 20 minutes to checkout, since they only had one cashier working on a Saturday. This was really frustrating. The staff seemed friendly enough and they made an effort to greet everybody that came in.
I came for a new hat and their selection was just ok. It looks like they have lots of hats at 1^st glance, but then you realize they are almost all black or white. I wanted a red or blue hat and found there to be none available.

The staff was really helpful, although when I grabbed 2 pairs of skinny jeans from the clearance rack for $ 15 a piece for my 12 year old and asked to try them on; they opened up a dressing room and threw 2 pairs of jeans for $ 30 a piece over the door and asked if my daughter wanted to try them on… are you serious? NO if I wanted to spend $ 30 on a pair of jeans for a 12 year old i sure the hell would not be at the clearance rack… THANKS BUT NO THANKS! Cute stuff tho

Cool. A boppy headache of a store that has tons of cheaply made clothing crammed into a decently sized space while bumping dance music.
We were shoe shopping in the area and just wandered into here, the S.O. didn’t find anything to his liking, but I found some cute tank tops that have a U-​shaped neck that’s braided all the way around for $ 11 a piece.
If I was of the ages 11 – 15 this would be an ideal shopping spot. I’m in my 20’s and feel O.K. getting summer tops from here but stay far, far away from the Madonna-​esque tutu skirts, and SHORT shorts.
The employees here are pretty good. I was looking around for someone to unlock a dressing room and a red-​haired young gal was quick to see me and ask if I needed one.
The have a ton of backpacks and stuff that like if you’re in the market for one.

Like NorCal T-​shirts…
Get them here. They have a huge selection!

Very good and friendly service.
They also gave me a 20% coupon as I was browsing.
:] back to school clothes for me and ang.

I don’t think i been to this tillys?
But i been to the one in elk grove, and overtime i walk in the door, i’m always greeted, even when i walk back out, and in again.Lol.
but yeah, nice clothing, i love the style. I don’t shop here as much though, because everything is so expensive, pacsun is cheaper=]
But tillys is cool, because not too much people at lbhs shops here, which is cool cuz there wont be anyone matching me=]ugh, i hate that…
But overall, i love tillys…

Horrible assistance from the people working there, and I’ve tried multiple times even in at different times of the day and year and regardless they’re all brats who are being forced to be there by their parents who refuse to actually do what we call ‘work’. I’m good off that store. It’s overpriced as well, I’ll take myself to Elk Grove any day instead.

Having went to the east coast, I remember Tilly’s. It’s the source for rock/​punk/​skater aspired clothing.
Cool T’s, shirts, hoodies, pants, and accessories. They had a good selection of hoodies for about $ 20 – 30.
It’s nice to see that there’s one in Sacramento.
The entire shopping center is pretty cool and something for everyone.