Woodcraft Supply

I’ve shopped off and on at this location for about fifteen years and after today I will not be returning.
The last couple of times I’ve shopped there it’s been a little difficult to get an employee’s attention, but today it was so bad I literally felt unwanted there.
I wasn’t acknowledged the whole 20 minutes or so that I was there, which normally wouldn’t be unusual except there were only two other customers in the store, and with two people on duty you’d think someone would at least ask me if I needed help. But that’s fine, I found what I wanted and went to check out.
So I wait in line behind the only other customer who’s in the middle of a long conversation with the clerk. And when she finally decides she’s going to change her mind and buy something else, I walk up to the counter, put my items down and am told not to put my stuff there (it might damage the (already stained) plywood on the counter), and that I’d have to wait until the other customer found what she was looking for before being helped.
Meanwhile, he tells her that he’s going to get some coffee. So I’m kinda shocked at this point and look at the other clerk to see if he can help me, but he’s just talking away with a friend that doesn’t even appear to be buying anything.
So I put my stuff back on the shelves and went to a big box store where, ironically, the employees were very helpful.
There’s nothing worse than going somewhere and feeling unwelcome. I’m not sure if it’s because I look young or because I’m not a «regular» or if the guys that work here just aren’t very customer service oriented, but I’m done.

Local stores are great! Go there. Ask for help, or don’t. Catalog orders and online orders are really slow, but who cares that is what Amazon is for.

Disappointed in the lack of service. I thought this store would be better than big box store but sadly I will néed to find another place. I have been there twice and looking for knowledgeable staff instead the 3 – 4 staff like to chatter amongst themselves and responses were sarcastic and no help. I thought I would give a try with an order but after several calls and different answers to get status, I received yet more disappointed results and no product. they said best we can do is ‘hope and to call back tomorrow’. I explained that I have called back several times and response was…‘all I can say is sorry’. I am sorry too now.

After waiting 33 days to not get any tools that I purchase here at Woodcraft when I go back in to get my money back yes I gave them cash the manager informed me that I would be 14 days before I get my check in the mail I rate this store at one star only because I have to post a star to give review the poorest saddest excuse for customer service I’ve ever experienced in my entire life rude no phone calls I wouldn’t buy anything here ever and I’m hoping that I don’t ever have to step foot back in the store again nobody knows what they’re doing everybody seems to be lost this suppose we have three guys named Mike all of them are idiots and yes very displeased with this woodworking store
Marshall Mike Mike Mike Jack you guys are a bunch of tools together you couldn’t hammer and a nail on a freaking dried up palette
I’ll be sure and tell everyone I know do not shop here there’s plenty of other stores and options to buy equipment and Sacramento

About 3:30 this afternoon, my husband & I stopped by Woodcraft in Sacramento, CA.
I was showing my husband some things that I think we need to add to the family woodworking shop. In particular I was looking for a bed extension & swing away for my NOVA DVR XP lathe & another Chuck.
I went to the 2 employees at the front register and said «Hey guys, I have a question»
The taller one said «Where are the dresses?»
I didn’t smile but just cocked by head curiously and stated that I don’t wear them.
My husband came up behind me and said «She’s the woodworker in the family»
The Tall employee asked my husband «What do you do?» (In a rather condescending way)
My husband replied «I restore motorcycles», I guess that was a manly enough answer for the tall guy.
By now the shorter employee realized that I was getting irked.
At the same time, he & my husband said «what’s the question?»
Too Late… I stormed out!
I will NOT spend my money at Woodcraft as long as they hire Sexist Jerks like this.
Which is really too bad, since I TEACH in the woodworking profession & am in several woodworking clubs.
Why couldn’t they just answer my question…

This place is a joke. They put out a flier with only 1 of the sale items in stock. Trust me this will be my last trip to this store.

I’m sorry some of these other folks had a negative experience but I had the exact opposite.
I went to Woodcraft because I need sealer for my kitchen island. The folks at Woodcraft greeted me the moment I stepped through the door and walked me to the area where the product was. This is my first woodwork project so they answer all my questions and gave me an excellent 101 lesson on sealers and finishes. The store is well-​stocked and the employees are exceptionally knowledge about their craft. I ended up picking up a «General Finishes» Water Based TopCoat for a reasonable price. I’m a very happy customer.

For woodworkers, there’s the big box stood at the bottom. As long as you know what you want and you’re not too picky about the lumber, you’ll get what you need. Next up is probably Rockler. Specialized stuff for the job or hobby and a limited selection of better lumber. The folks working there are more knowledgeable than Lowe’s but, I’ve found, often don’t even know what products they stock. Still, lots of goodies for the woodworker.
Then there’s Woodcraft.
First, the selection of power tools! Wow. Have a full checkbook or one of those black Amex. They have everything. Lowe’s and Rockler and Amazon all have Dewalt and Porter Cable, but Woodcraft has Festool. A whole wall of it. Impressive.
Great lumber selection. Good prices. Lots of odds and ends, too.
The real deal is the employees. The Sac store was staffed with a bunch of guys who simply knew their stuff. Knew the store. Knew the gear. And knew what to do with it.
I bought a flush cut saw and got a good lesson on how to use it to boot. A lesson based on experience, not some ten minute training film. Really impressive.
Most folks that go in here probably know what they are looking for but everyone starts somewhere. I’ve been working with wood for some time but I’m a beginner. Staff like this can make all the difference.
I’ll be back.

They have nice tools & supplies but alot of the time the service is not very good. I bought a festool vacume there awhile ago and I had never seen one in person but after 5 minutes I knew more about it than the salesman. You might think that with such high end equipment the staff would be… hard core regarding their knowledge. I wonder if some of the staff has ever used a hand plane.
For the most part they seem friendly.

I like this place! The employees seem friendly and it’s the only place in Sacramento that sells General Finishes Milk paint.

This is the only woodworking store in sac that has high end specialized items. The employees are all older grumpy men with very low tolerance for questions or respect for schedules. I have had to order products here and each time I have regrets for doing so. In short good products very bad services.

I hate this place. Every time I go in there the employees act like I’m bothering them. I’ve always tried to order from Amazon to avoid going here. Today I needed something specific I thought they would have. Only they carry it locally otherwise I would go elsewhere. They did have what I needed, but because it arrived in a shipment earlier in the morning and needed to be unpacked they refused to get it. They said come back tomorrow instead of helping locate what I really needed. Sorry to interrupt your coffee break assholes while you jerk off and discuss which beeswax makes drawers slide more freely on old furniture. It’s like this is the place for guys who tried to be carpenters but couldn’t make it. Save yourself the time and just do Amazon prime for all your stuff like festool. These people are just a bunch of rude inconsiderate wannabes.

I’ve had numerous experiences with woodcraft as my love for woodworking has grown. This, being the only woodwork specialty store in Sac, has been a common visiting place for me. After a long and arduous affair with Woodcraft I’ve decided to write this review. I absolutely agree this store is well stocked with high quality tools and their selection is great. But do your research before you go in there, don’t ask any questions, and get the heck it of there as quickly as possible. Most of the staff, except for one (wears a hat most of the time, graying hair, and thin rimmed glasses– he’s nice) are pompous, unhelpful, and arrogant. My last experience there was comparing a Rikon 14 in bandsaw vs the Laguna. They were running a sale on the more expensive Laguna and I had a few simple questions. The person was annoyed at my benign questions, then petulantly hurried away to talk to one of his apparent buddies about table saw blades. I walked out of the store, despite leaning towards the Laguna (price difference of about $ 900 more expensive) and bought the Rikon from amazon. They lost about 2k in business from me that day and I won’t ever go back. My only frustration is it took me so long, and so much money spent there, to figure it out. I hope they sold their buddy about 50 table saw blades to make up for the lost profit!

Everything you need for wood and woodworking.

We called this morning and Spoke with Michael we asked for «hold down «clamps. He told my husband that they had them in stock. We have several kinds of varying sizes. We drove 14 miles to the store and Michael was there working. He told my husband that they haven’t had those clps for several weeks!!! My husband is furious and had placed a call to SAW Sacramento Area Woodworkers telling the membership how poorly he was treated. Many members won’t be shopping there’re again.

I’m a fan of their supplies. I’m not of a fan of the staff’s people skills. One thing that irks me about anyone with expertise in some area is when they lord it over you like you are a moron. That doesn’t fly. Unfortunately, this store has a plethora of such arrogant people. I think they feed off of one another and it has become the store’s personality. I’m not looking for compliments or someone to massage my ego or look at my pictures or talk of my project for the sake of approval. But, when I ask a woodworker a woodworking question, the last thing I want to see is attitude or what appears to be the rolling of their eyes. Not cool… and I bite back, which makes for an uncomfortable transaction. If you work in a wood store, selling low to high end woodworking tools, expect your clientele to run the gamut of experience. If you cannot handle questions «below your skill level», then get out of the business. When did «the customer is always right» become passé?

Few times am I irritated enough with a business to share my experience on Unilocal.However, my visit to this store prompted me to share. The store seems to be well stocked with items that most woodworkers need and provides locals a place to shop for ww supplies without having to order online. The majority of workers seem to be helpful and respectful to customers with the exception of Michael Jay. Yes, I made sure to remember this guys name after the rude manner he treated me. My husband asked me to pick up an item from the store and only gave me a product id. Upon entering the store and finding all registers and employees near the front busy, I stood to the side waiting to be helped. Michael asked if he could help me so I told him that I needed an item that my husband gave me the id for. So he tells me to wait b/​c all the computers/​registers are busy, which I do. While I’m waiting another employee came up to me and asked if he could help me so I told him what I was looking for. Michael overheard my conversation with the other guy and in a nasty tone started berating me and saying that I didnt listen to him and was being impatient and generally going off on me. I was so shocked that I was speechless that he spoke to me in that manner, thankfully the other clerk explained that he had asked me if I needed help. Michael apologized but that doesnt erase what happened. Unfortunately i also had this jerk at the checkout counter too and was rude again when i mentioned that my husband had some items held behind the counter. It was like checking was such a big deal, thankfully another staff member overheard and got it. Frankly I hate going into stores staffed by grumpy old men and will be taking my business elsewhere. Zero stars

Very satisfied with selection and customer service. This place has it all. Each time I visit I am glad to have ventured in.

They have a pretty good selection of product, but there service was pretty nil. You better know what you need and how to use it.

If you’re not just the local hack, like me, or even if you are Woodcraft will improve your game. This place has extensive supplies of professional grade woodworking tools with particular attention paid to those who turn or sculpt.
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