Prairie Pointe Apartments

We have been living in this complex since December 2012. The property was formerly known as Wessel Court Apartments, and used to be owned and managed by Shodeen Management. Axiom Properties took over the complex on June 1, 2015 and renamed the property Prairie Pointe Apartments.
Wessel Court Apartments was a decent place to live until Axiom Properties took over. When the property was being managed by Shodeen Management there was pool attendant (during the time the pool was open of course) and a security guard. The security guard used to patrol the complex every night, regardless of the weather conditions. There was no pool attendant this summer and security guard services were suspended. As a lessee, one was able to rent the club house for family parties. This benefit was also removed by Axiom. They also implemented a $ 15 «No Insurance Fee» if the lessee doesn’t carry renter’s insurance.
Maintenance calls is another big issue under the new management. We needed our bathroom door to be repaired. It was not anything major, it just need it to be patched up and painted. It only took four months and at least seven calls to the office to get it done. When I placed the original maintenance request, Matt the Assistant Manager took my call. He was more interested on how the damage occurred than in trying to help me. It seemed that he wanted to open an investigation to find out the cause of the damage before sending someone to repair it. The damage was only a crack on the door no bigger than 2 inches.
Our lease was up in November, so we received the usual notice for renewal. Axiom Properties raised our base rent 10.3% for a 12 month lease. We are hoping to move out by May, so I asked for a six month lease, which I got at a 13% increase from our previous base rent (I understand that shorter leases will always be more expensive). During the lease negotiation I asked Lauren the Manager, if she could have our carpet steam cleaned since we have been living in the same apartment for three years. She said she could only do it if we signed a 12 month lease, but not for a six month. I asked her for the reason behind her decision. She said if she had the carpet cleaned for us, she would have to get it cleaned again once we move out and that was excessive tear on the carpet. I was very angry with her thought process but I did not want to argue. Apparently for her taking care of her current residents is not as important as preserving a three year old carpet.
I understand that all business exist for a profit, but come on… you are dealing with something very personal. We are talking about the place we call home and it certainly does not feel that way anymore. Why can we get a little bit of customer service for our rent?