Mack Alger Firestone

What a rip off! I took my car in for an estimate, for which I was charged $ 20, when they came out with the price I almost fell off my chair! I was told I needed a new axle, bearings, breaks and a few others thigs. Decided to take my car to an indpendent and reputable collusion shop. The owner looked over the estimate and even before looking at my car told me the estimate was way to high! He gave me a free estimate and long story short, this guy fixed my car for less than half of what Firestone was going to charge me AND he told me I didn’t even need my brakes done.

Very disappointed. I got a flat on the freeway. Called Firestone and they said «come before 4 and we will take care of you. No problem»
I got there at 3:40 and they told me I’d have to wait until Monday to get it done. I drove 30 miles because they said they’d get me in. Where’s the customer service?!

simple, honest, friendly people to deal with. Good work as well. All you can expect

I can’t believe I am doing a 5-​star review for a car place, but I gotta give it up! From the moment I called for info to pulling out of the parking lot when done, these guys hooked me up. EXCELLENT customer service without trying to upsell me into oblivion. The folks at the desk are great, the guys working on your car are too. Others also waiting for their cars gushed to me about how they always go there, love the guys working there, etc… There’s a nice, clean waiting area too.
Very reasonable price for an oil change, and on this particular day they were able to do it while I waited. There was even a coupon on their website!
I appreciate how they talked to me too, as often we women get duped or talked down to at car joints. Not here, and they have a longtime new customer in me.

I’ve been taking my car (s) here for years! For anything from minor repairs, oil changes to new breaks and major repairs. I have had the complete opposite experience Kevin W. had. Every time I’ve had to deal with someone there, they are polite, informative and I never feel like they talk down to me or don’t want to deal with me because I am woman.
I have always received a timely call from them when the work is finished and have never found their prices to be unreasonable. In fact, I think my car is ready for an oil change!

Zero customer service. My wife went here to get tires and she felt unwelcome by the customer representative. She took it as they didn’t like dealing with women and asked me to go handle when I got home. I emailed them for a tire quote. 48 hours, no response. I called and spoke to Paul. Gave him all the information and he said he would call me later that day. It’s been a week a now. I haven’t heard a word. This place has zero interest in making any money. Three different times we try to reach out to them as customers and we were turned away every single time. That’s okay, we found a place that did our tires same day, for below the average price and then gave us a free premium oil change and a slew of other services because it took an hour longer than originally expected. Their incoming 5 * review from me will reflect how much better than Mack Alger’s they are.