Franks Air Conditioning

Wanted to charge $ 128 just to have someone come out to the house. There are much more reasonable places around that have been in business much longer.

Called to schedule appointment and I was given a same day time slot from 4−7pm. Received a call from tech Kevin to confirm I was home and communicate he was en route. On arrival Kevin was able to identify the issue within two minutes (all while I was rambling off all the things that we had attempted to get the A/​C to kick back on) Very straight forward and explained the issue and the cost before beginning work. Five stars and a Thank You to Franks A/​C!

I «stumbled» upon Franks AC a few years ago after moving into our home and receiving poor service from a couple of independent contractors. My first interactions were over the phone with then service manager Bryan. He won my business by patiently guiding me through numerous discussions regarding a complicated thermostat setup. Other companies I called wanted to charge $ 100 just to come look at the situation.
Since those initial interactions, the techs and office staff have consistently been professional, helpful, and not trying to always «upsell» (like so many other HVAC companies). One of our two units did die out, and Frank’s price was competitive with three other estimates. Since I already trusted them, the decision was easy to stick with them.
We’re kind of far from their office, but they always make it out here when needed!

I selected Frank’s AC to install my HVAC system in the new house that I was building in 2007. They sold me a system that DID NOT have a heat pump included. When it was cold out, the system would not heat up my house even one (1) degree after running four hours! The AC worked okay (I don’t keep my house freezing cold) but when I had a party at the house, I cranked the AC down lower and it couldn’t keep the house cool. When I called them out on these problems, they insisted that the system was working normally. After having other HVAC specialists check my system, they informed me that my system was too small for my house. I ultimately went to another HVAC company to replace my entire system after only a mere three (3) years. Please DO NOT use this company for a new install. I personally wouldn’t use them for ANYTHING after the experience I had with them and I would advise readers of this review to do the same…