Smart Devices 911

These guys are awesome. Great service. Highly recommended. I went and they had me in and out in 30 minutes for the best price around. Hands down

After all of the positive feedback I heard about Smart Devices 911 I was excited to try it out. Unfortunately my experience was less than stellar. I dropped off an iPad mini with a cracked screen on Monday January 23^rd at around 11am. I was promised it would be ready by 7pm same-​day. When I went back the next day around the same time (24^th around 11am) I was told it wasn’t done but it was the first priority for the day and the man at the counter offered a half-​hearted 10% discount for the inconvenience. I did not receive a call informing me of the delay or anything, which was quite disappointing.
When I went back around 4:30pm to pick up the device, I was given a 25% discount and a more sincere apology. The quality of the work is not impressive at all. The glass still has a tiny crack in it and the home button sticks.
UPDATE: April 2015 — After receiving this review, the Owner of Smart Devices 911 contacted me directly to rectify this situation. I shipped the iPad back to the store, they repaired it in two days, and shipped it back next-​day air. They also provided a full refund (without me asking) and a gift certificate for future business.

These guys are awesome. They can fix any smart device, the same day. Great service. I had 2 iPhones and an iPad and they fixed it in a couple of hours. Greatest place ever. Thank you again