Firestone Complete Auto Care

The customer service here is terrible. I sat in my car behind the service dock for awhile while about 10 employees just looked at me, never greeting me. I finally had to ask where they wanted me to park my car for an appointment. Apparently I should have known to park it in the Schnucks parking lot…
I booked two services online which they confirmed via email. When I came in, they said they couldn’t do one of them. I was really tempted to just walk out.

My elderly relative takes her car there to get the oil changed. She makes an appointment days in advance and yet they they make her wait for hours while they go get an oil filter even though they should have planned ahead and made sure they had it on hand.
Keith Vestal, the manager, on more than one occasion yelled at her when she dared ask after hours of waiting there how much longer she would have to wait. How incredibly rude of him to treat a sweet old lady like that!
Once, one of the workers stained the seat and steering wheel with oil. When she politely asked him to clean it up, he rudely told her to take a hike.
Ever since then, she stopped going there and found a much better shop.

i need to update my review… the short story is… after being told to have my shocks and struts replaced… I found myself visiting this locations about 1x a week for a month and then every month i was back. The noise coming from the front end was annoying and sounded like something was going to fall off. After having the strut replaced twice and multiple «not sure what the noise is» I gave up. Here I am several months later, I had my cousin who is a mechanic look at my car. In 15 minutes he identified the ball joint was bad and the strut was leaking. I have grown a very huge hate relationship with this store. And I’m disappointed in their lack of effort in identifying my vehicles issue. To top it off, I can’t even get an alignment without having to return b/​c it’s off… who can you trust these days?!

I love this place and I hate this place. Have gone to this Firestone several times for both of our vehicles due to the close proximity to my job.
The good: pricing for things like tires and brakes. Also, I bought the Lifetime Alignment package for my truck 5 years ago and enjoy the fact that I can bring it in any time to have it adjusted or balanced or whatever for no charge.
The bad: First of all, customer service is hit or miss. Some have been kind, attentive and helpful, while others have seemed impatient or even annoyed. I totally get it that I’m a chick who knows little about cars, but bear with me, I want out of this conversation as much as you do. Secondly, the wait time is always ridiculously long. I mentioned that this location is near my work, so it is convenient to drop it off around 9:30 in the morning and I really don’t care if it takes them until 5:30 to get the job done. But they consistently have not had my vehicle ready until 7:00 or later. This is even if I’ve called the night before and even if they are only performing something simple, like an inspection. No, I’m not exaggerating.
I have been finding myself going out of the way to take my vehicles elsewhere for oil changes and whatnot.

Doublecheck all their work. 5 PEOPLE HAD SERIOUS PROBLEMS WITH THIER WORK IN THE 3 HOUR STRETCH I WAITED FOR NEW TIRES THAT WERE SUPPOSED TO TAKE 1.5 HOURS. To many times they make mistakes. Also, to add profit they tell you you are missing a lug nut or another small part and charge you to replace it, then put back the same part that was never missing to begin with. Never Buy aftermarket plastic replacement wiperblades from them, they are absolute crap, and not at good as the OEM ones. I don’t care if the manager has it on his personal vehicle, research everything before you buy from here. I only use them for warranty work on bridgestone tires. Make sure tires are always road force balanced every time. Get the unlimited alignment rotate and balance, use coupon.
JUST SKIP THESE GUYS AND GO TO THE FIRESTONE IN CHESTERFIELD VALLEY. USE THE COUPONS

The service here is excellent and the staff is very knowledgeable. The downside is that they tend to be very busy. Your best bet is to get an appointment at least a few days in advance.