Sprint Store By Marshall Wireless

On March 18, 2013 I brought my Sprint Samsung Galaxy S2 phone to them because it needed to be fixed and Sprint said I needed to go to a Sprint Repair Center. The repair rep at this store told me that to fix the problems I was having the phone would have to be reset, and that he could save my contacts, photos and music but I would have to reload all my aps. I was OK with that so I said OK. 20 minutes later he brought me my phone and the screen was flickering. He ask if I was having that problem and I said NO. He then proceeded to tell me that it appears that the phone has a bad chip and he needs to order me a replacement phone. He said that if he orders it today (Monday the 18^th) I would have it by Wed or Thurs (20 or 21^st). I informed that I was leaving town and that this needed to be dealt with this week. I started calling on Wed and was told that it had not arrived yet. I called on Thursday and was told the same thing. I went ahead and called a Sprint rep at another Sprint store and he looked up the status of my replacement phone and told me that it hadn’t even left the warehouse yet, that it was back ordered. I was furious to say the least. I called this store on Friday (22^nd) and did not let on that I knew anything and asked if my phone had come in yet. The rep told me that it had not come in yet and that in fact it was on back order. He knew on Monday (18^th) when he placed the order that it was back ordered. He wasted 4 days of my time, and I was forced to go to another Sprint Store and pay for a new phone as I am leaving on a trip and needed my phone.
This is NOT a Sprint Corporate Store, thus I would avoid this store and go to a Sprint Corporate store if you need anything.