St. Louis Community Credit Union

I decided to join this credit union after working previously at 2 other local credit unions. I didn’t want my money at my previous jobs. All I can say is St. Louis community has the absolute WORST customer service ever. My experience everytime I call is a person who clearly hatea their job and doesn’t want to be bothered with the members. When I worked at other credit unions soon as the doors opened, the members became my number one priority. I would go over and beyond to provide excellent service. St. Louis Community should consider training their employees on how to provide excellent service. It is obvious that their employees are not engaged or concerned about providing help with the members financial needs… The members who bank there chose af. Louis community with their money and the employees are not happy. You should be able to call and hear a smile over the phlne but you don’t. The employee that helped me Friday (sakinah) minus well should have told me to GET OFF HER LINE bc that is the attitude and impression she gave off. Its sad. I recently got a car loan Friday but after dealing with sakinahs attitude I did not even get to ask her my next question about loans. They missed out on my business and Arsenal credit unions is now my new auto loan and now primary bank account. THANKS ARSENAL!

My mom had an account here and, because she was elderly, had me as a joint owner on her account. When she passed away in February, I contacted them to notify of her death. BIG MISTAKE! Even though it was joint account, they immediately froze the account and her last social security check and final pension check were both returned to the issuer. I played hell trying to get her pension check resent and am still working on getting her social security (a nightmare in and of itself!).
In the meantime, they start badgering me for payment on a home equity loan that she had. Um, it’s a little difficult to make payments on her behalf WHEN YOU SENT HER MONEY BACK! Now I’m trying to sell her house and they won’t give me (or the title company) the account number and payoff so that I can pay off the loan that they have been begging me to make payments on for the last 5 months.
Not sure if this is typical of all credit unions or just this one. The amount of conflicting information I received from different people on the phone and in person has been unbelievable.

DO NOT use this CU if you have any intention of buying or selling on the internet. These guys are stuck in 1999 and it has actually damaged my professional reputation. switched here from Commerce hoping that what I’d heard about CUs was true and was repeatedly assured by the person who started my account that it would meet my needs. I was VERY specific about the fact that I do business via the web and was assured in very clear speech that I was making the right decision in starting the account (of course).
That was when the trouble started. They second guess every online transaction I make, often declining them WHILE THERE IS PLENTY OF MONEY IN THE ACCOUNT TO COVER THE TRANSACTIONS. I check the AVAILABLE balance before all transactions. Their ‘security’ policy is apparently not set up to allow business online without hassle designed to «protect themselves from fraud». There are only so many times retailers will allow you to be declined before they begin to become annoyed and eventually seek to stop doing business with you. I need to be able to purchase supplies for electronics engineering, which is my trade. The stuff isn’t exactly sold at every hardware store or Walgreens and I’ve never had these troubles with any other bank or CU. Any inability to obtain electronic parts and other supplies affects my PROFESSIONAL REPUTATION and attorneys are being consulted about my options as such damages are serious threats to my business and ability to care for my family.
When I’ve attempted to bring these troubles to their attention I’ve been met with indifference, and even told flat out that I really should just bank elsewhere since their systems are not set up for easy web transactions. Message received! Loud and clear for sure. But don’t think I won’t be broadcasting this to anyone fortunate enough to read it and go elsewhere. This is a PSA:
If you ever do business online STAY AWAY from St. Louis Community Credit Union. When presented with problems, no one cares behind the desks so don’t bother with attempts to correct them. do yourself a favor and just STAY AWAY.

I have to love an ATM that does not require an envelope to deposit cash or check. It makes it so much easier.

I’m not a member, but I have an account at another credit union and they share some branches. I called here to ask about notary services since it is closer to my home than the credit union I belong to. To my surprise, they told me to come on in. While there, I experienced some of the friendliest service I can imagine. In addition, it was clear from watching everything around me that they really value their customers. If I ever decide to leave my current credit union, I wouldn’t hesitate to bring my business here!
Credit Unions are the way to go!