The Home Depot

Always have a good experience no matter what location I go to. Love their selection of tools, from entry level to the professional contractor grade. Wanted to purchase a miter saw and stand combo but it was $ 50 cheaper to buy online. Mentioned it to customer service rep and they adjusted the price so we could get it then and not have to wait for delivery. Never had a problem with any type of return and could spend hours there just looking at tools!

My most frequented hardware store, not because it’s my favorite, but it is the closest and usually has everything I need.
The employees are friendly and the store is always clean. There’s always a person at the entrance to greet you and sometimes ask what you are looking for. The cashiers are friendly, and the store even lets you use competitor coupons.
Though I feel like customer service is sometimes a hit or miss. Sometimes there are employees everywhere, and other times you look down 5 aisles and still can’t find a single one. Then when you find an employee most of the time they are super informative and know a lot about the section they are responsible for, and other times I feel like I’m getting very vague information (this has only happened to me once or twice).
Being a new home owner, I am here at least 2 or 3 times a week. I’m mostly happy with this hardware store and will continue to frequent it.

If you know exactly what you want, and it’s in-​stock, great. If you have to interact with an employee, good luck. I live about 2 minutes from Lowe’s and 10 from Home Depot. Naturally, I visit Lowe’s more frequently, but I’ve found Home Depot’s selection to be superior (especially evident in plumbing and electrical), and they do a better job of keeping merchandise in stock, so I occasionally find myself going a few minutes out of my way to HD.
The problem is with personnel. If I have a question, I’m often met with a quizzical smile or scowl (depending on the employee). I wish they’d just say, «I don’t know» rather than making up a completely wrong answer. I don’t expect expert help at a big box store, but I expect a little more than what I get at Southtown Home Depot.
Most recently, I placed and paid for cabinets online, was notified that they were ready for store pickup, only to find that they sold one of my already-​paid-​for cabinets to someone else. Rather than a «sorry, we’ll get that ordered right away and let you know when it’s in,» I got a «sorry, call and ask for so-​and-​so in a few days and see if we have any new ones in.» So, the responsibility of keeping tabs on inventory shifts from store to customer. Great. A call and an email went unreturned. Meanwhile, I continue to get reminders from
to hurry and that my order is still ready for pickup.
No. It’s not. But for crying out loud, would someone please let me know when it is?
In short:
Home Depot’s Selection is better than Lowe’s.
Home Depot’s Employees are worse than Lowe’s.
I guess there’s no winning.

This used to be a terrible Home Depot. I don’t know if it’s under new management now, but in the last couple years it’s done a complete 180. Before, you’d go in there, and it’d be impossible to find anyone to help you, and if you did, you’d be sorry you wasted your time. I swear, I remember being «helped» by this guy who could have been an ex tugboat captain who was fired from his previous job for being drunk and crashing a barge into a riverboat casino. It’s an entirely different store now. Everyone working there now is clean and well kept, quick to help and very knowledgeable. Also, for some reason I always have to do my business while I am shopping there; the bathroom is amazing! It’s immaculately clean and bordering on opulent; the kind of bathroom that you’d expect to see in some fancy restaurant. Dogs are welcome too!

Super helpful. The place is usually exceptionally clean. I am permitted to bring my dog inside. They have a hot dog cart at the exit. The selection of products is superior to other big box hardware stores. The parking lot is big enough and clean. Prices are competitive. The credit card is useful and gives me a solid discount.
There is always a long line to return products. At this location there is always someone begging in the parking lot. The Self-​Check out lane works as well here as at the grocery store, which means NOT VERY WELL. They should have more drinking fountains throughout the store.
I have bought many, many things from here and always been satisfied. When I went cheap and bought the most inexpensive wheel barrel then overloaded it, it broke. Totally my fault. They still took it back and replaced it without question or argument. Good place.

So frustrated :(Purchased several pieces of wood and had them cut the to the dementions I needed. I told him that I know sometimes the lengths of wood are not exact and so I told him that this was for a bookshelf and it was important that the pieces be the same length. He said he completely understood. When he put them in my cart he said that they were each a little bigger than I had requested but that they were all the same. Well I’m at home and two pieces are the same. One is over ½″ longer and one is ¼″ longer.
What a waste of my time. Check their work. Every time. Even when they say they all match. They don’t.

I got great service from a nice guy in the door department. He set up an appt to have my door frame measured. I had to cancel the appointment and tried to call several hours in advance to let someone know. I sat on hold for at least 20 mins and never got anyone to tell that I had to cancel. I tried!

This Home Depot just depresses me. It’s definitely catered more to the contracting/​house flipping crowd than people like me that love DIY projects. I’m between projects right now and have so many I need to do that it’s the kind of time I would like to just walk through the aisles, find a piece of wood or Closetmaid system that inspires me, and then throw all my money at the cashier and binge-​craft. When I come to this store, I just want to run away from the rude shoppers and the skinny aisles.
There’s plenty of maintenance supplies but the selection of décor and final touches are lacking. I like a balance of both and I hate being told something is in stock online when it clearly isn’t. I won’t blame this store but Lowes is totally outshining the Depot in this department. On the plus side, the staff here is really friendly and always helping people find what they need.

Nothing too remarkable about this Home Depot. The staff is nice and they know where their stuff is. Half the time I’ve had to interrupt conversations between each other in the lanes to get further help, but they’ve been nice after I got their attention. The prices are reasonable and thats really all I want out of a Home Depot experience.

Maybe I went on a good night, but friday staff were very helpful. We went in with a list and was greeted and was given which aisle each item was at. I picked up a latch replacement for the deadbolt at home but it looked like it has been opened before. I asked a service rep walking down the aisle and told him I was concerned if all the pieces were there. He looked at it, opened it up, and inspected it and made sure all the pieces were there and that it worked. He offered to give me a discount on it for a gently used item and I was open to it. He walked us over to the register and talked to Sherese who was very nice to us. A great experience on a friday night with helpful staff!

The store is very unorganized — although I think most of the Home Depot stores have a strange organization. Most of the employees are not helpful. They stand around talking to each other, avoid making eye contact, do not have expertise, and have said inappropriate things to me when I have had to speak to someone (e.g., talking about an ex-​wife, complaining about the business computer system — «not my fault»). The last two times I’ve been in, the temperature outside was very cold so I was wearing a coat. The temperature inside the store was horribly hot. I couldn’t even stay to do all of my shopping after I took my coat off. If it weren’t three blocks from my house, I wouldn’t go back. Now I only go there if I’m sure of what I need and know where to find it. It’s sad. I want to support businesses in the city (even big box), but it’s not worth my trouble in this case.

Don’t shop at the Kingshighway Home Depot. I don’t know why the staff here still have jobs. They are the laziest, least helpful, least knowledgeable and consistently unpleasant group of customer service workers that I have ever met. If you need help and are willing to take the time, go to the Brentwood Home Depot. It will be worth any extra time and expense. The folks over there are knowledgeable and readily helpful.

Nope. I’m back to just being angry.
You shouldn’t be allowed to Unilocal when you’re angry, but this experience has been infuriating.
After our free measure, everything went downhill again. We went in to order our door, and that was fine, though we were told they would have to custom order something to fit our measurements (not their fault). The salesman wasn’t friendly, but whatever.
Someone called from RFI to schedule our install and it was slated for this Monday. They arrived on time, but after about 20 minutes and the removal of our current door, the installer told me it was the wrong size door and they’d have to return it. It’s a custom order, so he couldn’t just grab a new door. We’d be waiting another few days at the earliest. Meanwhile, we now have NO storm door.
Today I got a call from Home Depot saying they have refunded the money, and now they have to charge me for the new door and set a new install date.
(cut to– a few months later when I’ve had time to cool off)
We finally set the install date for a week later and the installer arrives on time, thank god. He begins and then looks panicked, saying they ordered the wrong size… again. WHAT!!!
Thankfully, he realized they just needed a few additional pieces of wood to affix to the door to make it work. It seemed strange to me, but I’m not an installer, so whatever.
Needless to say, we now have a storm door, but I kind of hate it. We get moisture inside, so now in the cold winter months, we get frost inside the door. Lovely.
Seriously, this experience has been the worst. I’ll never go back to home depot to have any significant work done.

I was here for 2 plus hrs waiting on these non trained, non caring, employes of The Home Depot to load the truck I rented. First no one knew were anything in the store was, no one, I had 7 employes tell me a different ales #. Then I asked the guy on the fork lift if this would all fit onto one truck, he said yes, no issue. That was a lie. The truck was loaded so bad I had to drive 15 mpr home and then go back to make a second trip. O but wait, it gets better. I was told they would reset the truck rental when I left the second time with it since they had messed up. But again a lie. I had to pay an extra hr. Then an employee said I HAD to buy straps to secure the load, ok so I asked him to get me the right ones I needed, he did. But they were only 10 foot to short each after I had payed for them, so instead they got cheep bungee cords to hold to skids stacked 9 ft high. Real smart. I took pics of it before I left. So, I will be expecting to hear back from some one who cares about how you treat your customers.

My stock broker would get a laugh and shake his head at this review. I have a wheelbarrow overflowing of Lowe’s stock and when I need a big box hardware store, this is the one I come to. It is convenient to my home and in my humble opinion has exceptional customer service.
I know others have complained about the associates and customer service here, but for me it is pretty top notch. I always get assistance, they can answer questions or find someone who can and the cashiers are always friendly and chatty as well. My only theory is that when I walk in to a hardware store, I look so out of place that they take pity on me and help. It’s an illusion, because I do know what I’m doing.
Recently I needed a filter for my A/​C unit, the big size 16×25×4. I normally order them on the Internet, but forgot and they were coming to do the seasonal checkup that day. As I walked through the store an associate asked if I needed help and I told him what I needed. He referred me to aisle 16. When I got there, the only filters I found were on the end cap and not the size I needed. As I was leaving, I ran in to the same associate and he stopped me to tell me he gave me the wrong directions. It was actually aisle 14 for filters. I told him the end cap on 16 did have filters, but not my size. He asked me my size and he said his at home was the same and they do carry them. He then said, «let me show you». I told him I’d be alright, that I could find them.
He still insisted and took me directly to the aisle and they had the same ones I order on line and at the same price. For me, that was going the extra step. He could of been the typical retail clerk we see to often these days by pointing and uttering they’re over there.
When checking out, my cashier was friendly, quick and thanked me for shopping Home Depot. I always use a live cashier, you’ll never see me using those automated check outs. I enjoy service with a smile.

This past weekend, my boyfriend and I moved from downtown to the county. We were able to use our SUV for everything! Except our mattress, box spring, and bed frame. We really didn’t want to pay for a UHaul so we called Home Depot to rent a pick-​up truck. You can do this for an hourly rate (minimum of 75 minutes). Pretty cool, convenient idea!
When I called to check if the truck was available, I was told it was out. They took my name & number to call me when it was in. However, the guy warned me that it wasn’t a reservation list and if someone else came before I arrived, they’d get the truck. Yikes!
An hour later, they called me, and my boyfriend rushed over! When he arrived, they almost didn’t give him the truck b/​c they were waiting for Allison to arrive! Kinda funny. It was nice to know they were sort of holding it for me after all.
This service definitely made our move that much easier (and cheaper!). I’ve never been in the store but I would definitely go back after this experience!

Friendly staff, always willing to help you find what you’re looking for. Home Depot is close to my house so i go there for things like cleaning supplies, light bulbs, rubbermaid storage tubs, sharpie markers, etc. They really have everything here, and it’s never too crowded which is why i choose them over places like Target where i could get the same items.

I didn’t think I would ever write a review for Home Depot, but why not? I usually don’t go to Home Depot alone because I tend to get overwhelmed and lost since the place is so huge, but this time I had to make the journey alone! I was only going to get a key made, that should be simple enough, right? Wrong. I walked into Home Depot and started walking around looking for the key place. I obviously looked lost because I had at least 2 people ask if I needed help. I did! I asked for the key place. One person directed me to it, but clearly I waled right past it so the next person walked me right to the exact location! Thanks. I would have never found it on my own!
I waited about 5 minutes while they were helping another customer and then it was my turn to get my keys made; it all happened so quickly! I was in and out of Home Depot in about 10 minutes. Good timing. If you are ever looking to get your key made it is in the same location as the «tool rental» center! I never knew you could rent tools, but you can! Good to know. I’ll leave that to someone else.

Nice sale on the plants and all that goes with it! Truly a pleasure to visit this morning to pick a couple green things up for the house.

Well, someone must have been listening since I last wrote a review of this Home Depot (and HQ in Atlanta responded).
I went here recently to buy a part to fix a lamp. As soon as I walked in, an associate standing near the entrance asked if he could help. I showed him my broken part, told him what I was looking for, and then he accompanied me all the way to the shelf holding my future purchase. Super easy. Very friendly. I’m knocking off one star though, because the shelves weren’t clearly marked and it would have taken me forever to find the part without the associate’s help.
I’m very happy see the service here has vastly improved. I’ll definitely shop here again.