Pizza Hut

Well, I cannot tell you about their service, cleanliness, or even their food, as this is the closest Pizza Hut that’s near me. Went to order from here a while back and thought I would spread the word on what to expect if you are choosing delivery from here. They stated that they couldn’t deliver my order a whole whopping 2.5 miles away from their location. Yet, other delivery places that were nearby and even further out had no issues driving that far. Asked the manager where they deliver to, and their map seemed a bit odd, as it’s not a solid here to there point. I laughed and asked how come they could deliver to places about half a mile away from me, but couldn’t go the extra bit? Considering that on average our pizza orders are in the ballpark of $ 25-​$ 50, depending on the night and if there’s an event (such as a football game). This place will never get my service, as they do not care about reaching out to those that do not have a closer location that will deliver.

Order at 11:24 p.m. did not receive it until 12:45 a.m. and it was cold and they were sending a driver back to give me my money and never showed up it’s currently 1:21 a.m. will never order pizza from them

Never had a problem with the food quality, but it ALWAYS takes an hour to be made/​get here. Kind of insane when we often order on «slow» nights like Tuesdays and we only live 5−10minutes away from this location.
Really wish pizza hut as a whole would update their online ordering to be more like dominos and show estimated delivery time Before placing order… I would rather go somewhere else than be stuck with a placed order that takes an hour.

I’m sure the employees here are good at many things. Driving, making pizza, and cutting pizza are not in their skillset, which is too bad since they work at a pizza restaurant. I have ordered from them numerous times because their pizzas are delicious– at least they look that way on the website. In actuality though, you’re probably going to did a pizza thats overcooked, not cut, and doesn’t have the requested toppings on it. Also, it will probably take forever to get to you. There have been at least 3 times where I’ve had to call the store and tell them to forget about making the order since they missed the time they said to expect it on the website by a wide margin. Come to think about it, their pizza is too expensive anyway

This particular location has THE worst customer service I have ever experienced from delivery. The management gives us attitude every time we have even the slightest issue, we rarely if ever get what we actually order, and when they make mistakes they are belligerent and unapologetic about it. The least they could do was comp our order in some fashion but that is not something they have ever done. Today we spent 30 minutes on hold being transferred from their call center, to another person in the call center, to the store only to be put on hold and hung up on. When we finally got a hold of some one at the store, our order had predictably already left the store and we were unable to make the simple change we’d requested BEFORE they put us on hold. Did we get any compensation for this truly awful customer service? Of course not.

Normally I don’t order from the newly branded «Hut» but was in the mood for chicken wings. First off, surprised that they delivered. Grand Ave has some weird zone delivery rules. The cut off for a lot of establishments on Grand is 1 block away from my residence.
Ordered online. As much as they advertise that ordering online is super fast, it’s not at all. It takes an hour minimum. It took 1:15 total to receive my order.
Chicken wings were incorrect, received the boneless ones. Flavor however was correct. The freakishly hot wings are truly that. Holy crap– the burn lasts for a good 20 minutes after. It’s some buffalo type sauce with some fiery hot concoction thrown on top. Shiat! They need to put some kind of disclaimer on the sauce.
Received a free bottle of Pepsi Zero with my order as some kind of promotional deal.
Pizza, well. It’s Pizza Hut. Excuse me, The newly branded Hut. Nothing spectacular but I guess it’s ok once in a great while.

Anyone for a nice bunch of pigeon wings?

Yuck. I don’t think they use really cheese on their pizzas. I usually go to Paisano’s on Selby and Dale or Punch on Grand and Grotto, these both are a 100 times better. Only did Pizza Hut because we had some kids over that really wanted it, I should have known better, they don’t eat what we do, their mom once made Hamburger Helper when I was dropping my daughter off at their place, glad she ate before heading there, so I won’t be allowing them to choose where we eat ever considering their taste. Anyways, they shouldn’t be able to call that stuff cheese, the FDA should investigate, seriously! Go somewhere else if you want pizza, this is not the place.