Walgreens

When Walgreens first build this huge monstrosity into the MacGroveland neighborhood (one block from my house), I was annoyed — it was an eyesore. And then I realized I used it at least once a week for small errands (e.g., forgot milk, need a RedBox, etc.). So, I ended up converting and appreciating the convenience of having it in the neighborhood!
While I hardly use the pharmacy (and yes, it does take a while), I can say that the customer service is excellent — from the pharmacy to the front check out staff. Really kind people and always willing to help open up more lines to check out people more quickly.
While there are long lines, there’s great people watching in the process (especially on a weekend night). I had heard from one of the staff that they are the busiest Walgreens in Minnesota! So, if you’re looking for a convenient place to pick up odds and ends, four stars. After al, it’s a WALGREENS, folks!

Everytime I use this pharmacy it is a minimum of 25 minutes. I’ve even been handed someone else’s Rx before. This is hands down the most consistently slow pharmacy I’ve been to. I suggest going anywhere else.

Terribly slow pharmacy. Don’t even try the drive through unless you have 20 minutes to sit.

Fill your prescriptions elsewhere! After receiving an email that my meds were out of stock, with no other information about when they would be available, I called the store. Was told they were in stock. Showed up several hours later, as directed to be told they were not in stock, a story that was changed to partial fill. Oh, and they weren’t ready so I had to get out of the «convenient» drive through.

I’ve had great experiences with the pharmacy DRIVE THRU here. Waiting in the back of the store? Takes forever! I sometimes even go through the drive thru to get my prescription and THEN walk into the store to do other shopping. :)
Walgreens in general has great deals. This location is better than most! When I was in today, I had many helpful people throughout the aisles who asked me if I needed help. The one time I actually needed assistance, there was a person right there to help me! Its a busy time of year and its often hard to actually find someone to help you in stores. Good job, Walgreens!

This is the worst pharmacy I have ever been to in my entire life. The pharmacist in charge (Ashley something) fancies herself as a police officer of patient medications, and flat out refuses to fill legitimate prescriptions.
If insurance won’t cover, they will not allow you the option to pay cash. Whatever insurance pays for, that’s what they will dispense, and that’s it. Want to pay cash for anything over the covered quantity? Too bad — we tell you what is necessary, not your doctor.
I can’t imagine how much pain and suffering the staff at this pharmacy has caused countless numbers of patients. Walgreens Corporate needs to fire the pharmacist in charge at this store and bring in some fresh blood.

The only reasons that they get three stars rather than one are 1) they have a redbox and 2) the employees make me laugh. I should actually dock a star on the redbox since I actually grow a beard each time I stop to return a movie and wait in line for someone to choose what they want, but that’s not Walgreens fault.
The lines to the register aren’t long, but as Adam aptly pointed out, you will age considerably during the wait. The team at the photo section is really nice but don’t seem to have a lot of training. The pharmacy isn’t bad but the wait times are always horrific.

Don’t expect empathy from this branch.
They will deliver you the meds but if you have a problem, they won’t care. I expect they will do their job, but the part of doing their job that they aren’t very interested in is the basic «human touch» of caring about their customers and showing empathy when the customer is frustrated. I had to pick up a few extra days of a prescription just to tide me over until a doctor visit, and the insurance charged me nearly the same for 3 pills as they had for 30. I didn’t realize there were only 3 pills in the bottle until I got home. I called, and I probably would have accepted the situation had the staff person showed an ounce of empathy. Instead, they said, «it doesn’t seem like much to me,» and «it’s your responsibility to read the prescription.» These are acceptable statements on their own, but when someone is frustrated, the store should take 10 seconds to say, «Wow, that’s frustrating,» or «I’m so sorry about that.» This person was unwilling to provide any empathy, so the message I got was «Walgreens doesn’t value it’s customers, just their money.» I recommend finding a different Walgreens. Or better yet, if you give Target on University a try, much to your surprise you will find that the customer service is far better. Steer clear if you wish to be anything but «customer 396.» I’m switching to target.

The only reason I stop here anymore is if I need something quick on my way home from work and it is not from the pharmacy. The overall store is pretty good as you can find what you need fairly quickly and most times can check out quickly too.
I loathe the pharmacy department here. It seems like the people that are filling your prescriptions don’t know the meaning of the word service. There has been a couple times when I have dropped off a prescription to pick up the next day only to get there the next day to hear that they didn’t have it filled as they were out of the drug. Would it kill you to pick up a phone to call and let a person know the prescription isn’t ready before they try to pick it up? Most locations will call to see if another location nearby has the medicine to fill the prescription. Nope, not here, you’ll have to ask them a couple of times before they will call.
Save yourself some time and headache, travel a little further and go to the Walgreens on Ford Parkway. The pharmacy department at Walgreens on Ford Parkway seems to get the concept of customer service.

I’m usually not in Walgreens for the service, but from time to time they surprise you. I end up at Walgreens because I’ll have a shopping list that includes:
Swim diapers
Passport photo
Flu shot
Seasonal candy
Birthday card
Pillow Pet
And Walgreens is that one crazy place with all that. And I get my photos printed there too. I tried and tried to stay with a local place for prescriptions, but failed because Walgreens is just so damn convenient And now they’re opening one even closer to my home. I realize its not cool to be okay with Walgreens, but… I am.
PS — The parking here sucks wet dog fur.

Most Walgreens aren’t great, but this one is one of the worst that I have ever been to. They always seem to be understaffed and even when they have all of their registers open the cashiers barely seem to have a clue how to work them. I can’t count how many times I’ve been next in line and the cashier calls a person behind me to step up because I happen to be one inch closer to the other register.
People in the pharmacy don’t have answers to some of the most basic pharmaceutical questions. What happened to the days when drugstore workers actually prepared the prescriptions themselves? Sadly these days are mostly gone.
How many times has this location failed to enter the sales price into their system? I’m sure they don’t care and aren’t expecting customers to walk out without reviewing their receipt or watching the prices that are scanned. And most customers don’t; however, they won’t pull the wool over my eyes!
No, I do not want to go to the photo lab to have my receipt corrected and my money refunded because you don’t know how to work the machine. But I will, because what other choice do you give me aside from overpaying if I walk out from sheer aggravation?
The only reason they get this 1 star is because the prices are low and it is convenient to get to. As Adam said, «bah!»

Can someone explain why the wait to pay at this Wallgreens is always measured in centuries?
The new location is much easier to access than the old, with lots more parking. They have what you want, and prices are not out of line. Pharmacists are professional too. All this makes it even sadder when it takes about one million years to pay for your purchases.
bah!