Keystone Granite

We went with Keystone Granite after getting a couple quotes from other companies. They were ¹⁄₃^rd the price of one and a couple thousand dollars less than the quote we received from Home Depot. I highly recommend this company and wanted to share both my pros and cons.
Pros:
Price: As I mentioned above, they are very affordable. Their pricing is also very straight forward, and we received a quote within a couple hours of submitting the details of our project.
Communication: Before we contacted Keystone, we were going to go with Home Depot’s contractor. But they were slow in communicating through email and passed us around to 4 – 5 people when we called. Not so with Keystone. Jill was our contact, communicated quickly with us through email, and was available when we called.
Friendly/​Professional Service: Everyone we came into contact with was professional, friendly, and helpful. This ranges from getting our quote to picking out our slabs of granite to demolition to install.
Cons:
Measurements: Our backsplash wasn’t cut right the first time, so they had to come back out. However, it worked out well for us since one of the sinks we’d ordered from another company was cracked and had to be replaced, and they were able to install the replacement while installing the backsplash.
Cleanliness: While the demo team had a shop vac with them, they left A LOT of debris behind. There were cut up boards left in the drawers, sawdust in the drawers and on the floor, etc. The install team also left a lot of debris including some silicone spilled on the floor, fragments of granite under the counter and on the floors, even the plugs from the holes they cut out for the faucets.
I highly recommend this company. Having to spend 30 minutes cleaning up after them was a con, but we saved thousands of dollars over their competitors.

I did some comparison shopping and Keystone was the best deal and had excellent communications throughout the process. They will bring you samples when they come to do the template. The man who did our template was very nice and thorough on all the measurements. We took out our own counters to save money but you can also hook up your sink until the counters are installed which was very fast, like 5 days. They came out on time and did an excellent job, I refer them to anyone who wants quality work done.

Keystone replaced the counters in my kitchen and two bathroom vanities and I could not be happier with the results. I took a chance and picked neutral granite and Quartz patterns over the Internet/​phone to avoid driving to Salem and the counters and backsplash all look fantastic. The backsplash is measured/​installed to cover the preexisting backsplash, which was extremely helpful. The counters were installed exactly 7 days from the date the templates were made and the price was very reasonable, as I received two other quotes. The people who measured and installed used blankets to cover the floors, too. I would definitely recommend Keystone.

This is the place for your granite and marble needs!
Our son referred Keystone Granite to us, so during our kitchen and bath remodel we drove down to Salem from Portland to see what they had to offer.
We met Alicia who was helpful and patient since this was our first experience walking through the slabs of granite, marble and quartz. Very low key and extremely helpful.
We later worked with Sue who is the mastermind behind the scenes!!! We changed our bathroom order to all marble, and she accommodated us in every way.
Installation in kitchen was flawless. Angel, Ryan and Alex were hard workers and had great hearts! Our spa tub marble cut and fit had some issues, but Angel and Ryan corrected it before they were installed, and it looks beautiful.
We purchased three sinks with our marble. Two in master bath and one in guest bath. All sinks, even our Koehler 130 LB kitchen sink were mounted as under mounts. This is going to be great for cleaning. Hint: If having two sinks in one room installed check to make sure they are from the same lot.
Keystone Granite offered a great price and a was a pleasure to work with. We highly recommend them for any kitchen or bath build. Btw: with any kitchen purchase bathroom vanities are severely discounted if you want to choose from their remnant selection.

They have great prices, but what they don’t tell you is that you will be out of a kitchen or bath for at least two weeks! They asked for deposit before they will schedule you & as they talk you through what you have to do at the first appointment is when you find out you will have no working sinks!
For the appointment to measure & create a template you have to have your water & sinks disconnected. And they demo your counters at that measure appointment! Then two weeks later you get your new counters. So between those two appointments you have to counters. If you have no counters you have no sink or running water.
If you are like us, looking at doing a kitchen & getting the «free» granite for vanities (really not free, pay $ 29/​sq ft for installation) we would have been without not only no kitchen for two weeks but our two bathrooms too!
We got our refund, but lost 3% charge because we used a credit card.

Bought granite counter-​tops in April… still have yet to receive them. Great sales people and nice slabs (she gets 5 stars), however, the scheduling is horrible. They were 10 days late doing the template and demo (the guys who came out were great 5 stars for them as well), and so far 10 days later I have still not heard from them. So if your not in any sort of a timeline, and can be without a kitchen/​bathroom or water for 2 – 3 months… use them. But if you need those things in less time, well I won’t again.

So we don’t get many days off, and don’t live near Salem, but this place had come highly recommended – we figured we would drive down on a Sunday and check it out. EXCEPT THEY’RE NOT OPEN ON SUNDAYS. Duh! Shoulda checked the website! Here I am on I-​5, just calling to confirm the address, and Sue answers the phone… she’s just picking up the mail and heading out the door, and the showroom is closed on Sundays. So what does Sue do? She STAYS THERE, on her DAY OFF, waits for us, then spends a couple hours explaining everything (we needed to be educated – we know nothing about countertops) and helps us wade through decisions. I sent her flowers, I was so thankful for her time and kindness. She put up with my kids, who decided to be little punks, and was so incredibly sweet and kind to us… absolutely no pressure on the sale – she was so great and really knowledgeable! Seems like this is a hidden gem in Salem with VERY REASONABLE prices. They’re wonderful! Sorry you had to spend so much time on your day off with us – but we really do appreciate it, Sue!

Love, love, love their office manger Sue. She took awesome care of me through the project. They were the easiest part of my hellish kitchen remodel. Great prices, excellent customer service, and dependable. I have already referred 3 of my friends to them.

A very satisfy customer here. Good price compare to others in salem area. I had keystone to do my bar countertop for my restaurant, and now when it all done, all I can say WOW. They did an outstanding job. Would recommend this place if you’re looking for granite counter top.

Don’t like how the sq ft is measured– but probably the same as everywhere. The granite in my bathroom is beautiful, the installation as good, the employees at the front desk were wonderful. I recommend and will buy from again, extremely happy with my purchase.

Believe it or not, I’m giving a contractor a 5 Star Rating! If anything can go wrong, usually it will happen when doing something MAJOR to your house. We got a quote, liked it and drove to Salem from Eugene to pick out our granite for our kitchen and two upstairs bathrooms. When we gave them the green light, Sue and her crew sprung into action. They came out and verified our measurements and did the templates. «It will be 7 – 10 working days but we will call you». 7 days later, we got the call they were cutting the slabs so we drove up to Salem to get with Dave the perfectionist as to what slab we wanted where and to make sure the flow of the granite was going to look good. It didn’t look good once they were installed, instead they looked GREAT! There were a few little mix-​ups here and there, but nothing to keep this company and crew from getting a 5 Star as it was well earned. I actually referred my Aunt to these folks before I had my installation (she lives in Vancouver, WA), and she was totally impressed (no, she’s not a Unilocaler). You will like their price but you will more than likely like their quality and customer service even more!