Merry Maids

I had the Merry Maids come and clean our house when we moved and Athena came and gave me an estimate and acted like she was listening to what I wanted done and then charged my sister in law almost 400.00 for «three hours» of work, which they did not do as the management company we rented from had to have it cleaned and charged us another 500.00 to do so. I called and complained and asked for our money back and all I got was «well, we have record that they went over and cleaned» really? then why did my daughter tell me «looks like nothing got done» and had they really cleaned it, the management company would have went in there and said Okay, we can rent this. but they had to have it cleaned before they could do anything else. Dont use the Merry Maids! They will rip you off as easy as they sign you up.

I used them for 2 months. They never arrived when promised. They left dust bunnies under roll-​away furniture, even after I pointed it out. They placed fresh pillow cases over old without removing the old and apparently cannot tell the difference between a king size pillow case and a standard. They never arranged pillows or afghans on the sofa and even left them on the floor once. They left an area rug askew, did not clean the kitchen floor well, leaving it sticky in spots. After I repeatedly pointed out the issues, Athena promised to come by and make a surprise inspection. She broke her promise and never came by. I am especially disappointed because I used the service in another community before moving to Salem and was pleased. This franchise is not being run very well.

They are Merry Maids but they aren’t very merry and they not really maids either.
I call them to clean my house before a party. The manger Athena came out and gave me as estimate. Told me all about the services and explained what the girl would be doing. Athena seen to have better thing to do they answer all my questions; she was on her phone a lot. I scheduled a day for them to come out and clean, it was the day before the party at 9:00am. The maid didn’t show up until 10:00am. It was two young girls with chips on their shoulders. They didn’t really want to talk to me, they just started working. I guess I didn’t pay them to talk but they hardly said hello. I left and came back three hours later they were still there; I found them in my family room talking on their cell phones. I surprised them and they turn of the phone and got back to work. They were only scheduled for two and a half hours. They finished in three and a half hours and left. So I started looking around and they miss so much stuff. They didn’t do the windows or blind. The rest of the house looked half assed job. I call Athena and told her what happened and she said someone would be out as soon as possible. She said she wouldn’t send the same team back again. So two other girls came out and finished the job.
Overall I wouldn’t use them again. The manger was a little rude and not friendly. The cleaners were subpar and didn’t seem to care about their jobs. There website makes them out to be awesome but these girls weren’t. Maybe I just got the wrong group of girls. They just weren’t Merry or very good cleaners.