Salem Cell Store

I tried to save money by going here, but they were a big mess. I did not leave my phone here to get repaired. I was told one price on the phone and a different one when I got there, it was an $ 10 difference. They also had an other customer there that was trying to get her phone re-​fixed because it was not done right the first time. After talking to her she said they had her phone for 1 week when they told her it would only be 2 days. I will not be going back.

In a nutshell, James did excellent repairing the broken screen on my Droid MAXX. His price was fair and he completed the work in less time than was anticipated. I know where I’ll be going for any future repairs: Salem Cell Store.

First and foremost, T-​Mobile has got to be the worst service/​sales under the sun. As soon as my God forsaken contract is over next month, I’m gone! They have no idea what they are doing, nor do they seem to care. I have been with them for almost a decade and they just got too big too fast. They no longer care for their customers or serving people in general.
Now, about the store. The service is slow and very commercialized. All of the good agents are gone and the turnover is very high. I heard its a very stressful company to work for because they seem to care so much for the bottom dollar that individuality has been lost. With that being said, its very evident in the store. No place to sit while you are waiting and usually only a few reps to assist. So frustrating. The selection is slim and the reps seem to know very little about what they are selling. They only appear to want to sell the big ticket items and only know vague specifics about said items. I bought one device and was billed for several months for a service the device didn’t even have. I mentioned this only only eight occasions but they still continued to bill me. I HATE T-​Mobile!

James repaired my laptop screen a few years ago for way, way less then the average cost in Salem and under what you’d have to pay in Portland. Looked good as new and he helped me find the right parts on line before he ever replaced them. Hopefully I don’t drop any more laptops. :)

Less than impressed. Say they use apple products and they are knock off products from china. 20 dollars for a phone charger that costs a dollar off eBay. What a joke. Better off just paying more to get the real thing cuz they don’t do money back. Same with the replacement batteries, for iPhones, they are not apple products.

iPhone screen replaced in less than 30 minutes for much less money than a new phone. He looked at the smashed screen and said «sure» he could fix the phone in about 40 minutes. I got a text in 25 minutes that it was ready. This place is great!

I called this business to ask specifically whether they could replace the charging port on my Motorola Razr Maxx. I was told they could, but that it would take 3 – 4 days because they would have to order the part, and that the cost would be $ 40. So I drove there all the way from South Salem to bring my phone to them. As soon as the guy at the counter turned it over and saw my rainbow Obama sticker on the back, he told me he doesn’t do those fixes. I asked why I was told on the phone that they do, and he said he didn’t know. He was not the least bit friendly to me. I asked if he knew who might do such work and he said there might be a place on McGilchrist but he didn’t know where or what the business name was. I asked if he had a phone book for me to look it up and he said no. I’m sure he was well-​connected to the internet there and could have been helpful enough to look it up for me, knowing my smart phone was dead, but he offered nothing.
When I left there, I figured there is this little concept called «customer service» that he just does not grasp. However, after seeing the other reviews here, I think he knows how to provide whatever kind of service he wants to provide. It makes me wonder if he was being a jerk specifically to me because he is either anti-​rainbow, anti-​black, anti-​Obama or all of the above. I will never darken that doorstep again and will use my facebook megahorn and any other available avenue to advise others not to go there either.

I read reviews for iphone repair near Salem and ended up going with Salem Cell Store.
The ear microphone on my iPhone 4 wasn’t working. I walked in & talked to Jim (James) who told me he could replace for $ 45 and I could pick it up in an hour. Also said it was guaranteed for 30 days. I’ve had it back now for three weeks and it is working great.
Jim was friendly, helpful, personable and a pleasure to work with — 5 star experience all around. I highly recommend trying this small business, you’ll get better service and a better deal than ATT, etc.