Nordstrom

A head’s up about the MAC customer service reps at the Salem Nordstrom store. I recently moved from the Pearl District in Portland to Salem for my work. I have been in the Nordstrom store several times. The MAC counter reps could use some training. I have often been ignored when I come to the counter. I am older and the reps seem intent on helping those who younger and trying on MAC products. AND I come to buy.
Even when I have purchased MAC from the Salem store — the reps have not offered to «try something» by applying it. I see the reps helping lots of other younger people and they often do not buy it. I miss my Portland store MAC reps who would tell me of the latest products and send me news about upcoming events. I have started to buy my MAC online.
On another note, the reps who work in children’s department are fabulous and I have purchased many items from them for my grandchildren.

Got what I needed and left in a jiffy. Not to say that that I did not enjoy my experience, as a matter of fact I had a very pleasant shopping experience, but I was in a hurry to get to my next location. Called in ahead of time to confirm they have my shoe in stock, they held it for me, and when I got there boom-​shakalaka they were mines. Spice is the variety of life. Also, I bough my female friend a Clarisonic. The sales associate in that department was so generous she offered to wrap it for me… probably because it was a slow day and she was thankful for the sale. Boom-​shakalaka x2.

I was looking for the perfect outfit for Halloween, couldn’t find any help from anyone but myself. That wasn’t the most disappointing part. In the lingerie section of the clothing. There is a register, and a young lady with brown hair, was busy talking with a mid 60 year old man, about a very inappropriate subject. He was being very loud saying «well what would you say if someone wanted to ask you out… Like on a date» and I found it very inappropriate but I decided it was none of my business. I found what I needed and walked up to that register, God forbid I interrupt their personal convo. She continues to talk while she rings me up, doesn’t acknowledge me at all but to ask «need a bag?». Didn’t say have a good night, I just walked off. Come Halloween night I pull my costume outfit out to find a sensor still on it. She was so busy with her convo to take it off. She was rude and oblivious. That is all. Good bye

Fantastic customer service! I was in search of a formal dress for a last minute, same day wedding party addition. Kaylin was more than helpful finding a dress and shoes. They were able to get the dress altered within an hour! I’m very thankful for their great service!

This place has by far the best customer service, they are always so helpful and the best part is that they answer their phones!!! Thank You Nordstrom!

I personally have not had a problem here, the staff is always been courteous friendly and accommodating.
over the years I’ve shopped here for my wife and me. unfortunately it is a mystery here and that is 80 to 90 percent of the clothes here are just expensive Asian manufacturing.
now that’s how you have to go up to one of their big stores to get the real fancy stuff.
but why can’t we get something a little bit classier here in Salem that is true good value.
in the men’s department I was able to buy a nice American made t shirt for 80 bucks .
a real nice pair of Italian slacks for $ 180. whoever the buyer is at least in the men’s selection should take a look in New York City what is really going on yes us guys who were over 50 do like to wear double breasted suits.
oh I always hear the double breasted suits are in style. then why are people like Letterman Jay Leno and other people wear them still. I’m sure this Cary Grant look doesn’t look too good on a young man but older people it is distinguished.
now onto womens cosmetics, I wouldn’t let one of those brush ours touch my wife or daughter ever. those brushes have been used on multiple people and have not been sanitized. ask anyone in Hollywood or designer or fashion people the brushes they use on the stars are their brushes. to prevent cross contamination and infections.
truly the women’s clothing line is a myth. you think you’re buying quality what you are buying is not what you think. take a look at the label see where it’s made and how are you really going to pay that price. I think not.
yes almost all shoes are made overseas Nordstrom does carry one brand of men shoes made in America.
you’ll pay probably over $ 300 but the shoes can be resold and they can be maintained to last a very long time instead of buying two or three shoes and cheap shoes you can’t do anything but throw them away.
I spend my money on quality items for me and my wife. and only been said that some people can’t afford to do that. its better you try to buy something better than something cheap.
since online shopping has taken over to a large degree except for shoes you should be able to find some outrageous great deals online.

Yes it’s a small Nordstrom, but it seems very well curated. The men’s sections are well curated really has everything I need. There isn’t a café, but there is an espresso cart.
Customer service in my experience have been up to par with Nordstrom standards. Very friendly and helpful sales staff. When I needed alterations, the tailor came immediately!
So glad to have a Nordstrom in Salem.

HORRIBLE CUSTOMER SERVICE. Extermely rude and judgemental snobby ladies working at the salem location. Worst customer experience I’ve ever had. I refuse to ever shop here again. Just drive to Portland.

I’m thoroughly disgusted with Nordstrom, I have just been told to leave the waiting area where I was waiting for my wife to try on her clothes. I was sitting in a chair outside of the changing rooms meant for customers. Why even place chairs if they are not allowed to be used. I will never spend a dime in your store. Humiliating and embarrassing your customers is your common practice.
Employee said her manager wanted me to leave because some women feel self conscious. There was nobody else in there, I’m a cop not a creeper.
Location: Activewear department

I don’t know what this place is, but it certainly doesn’t feel like a Nordstrom’s. I have never been to one with so small a selection and with such bad customer service. I walked around the men’s section for a full 5 minutes, which is saying a lot since I’ve seen bathrooms bigger than this section. I made direct eye contact with one of the salesmen while he was chatting with the other one, and he just went right back to the conversation. I was the only one in the department. I guess I’ll have to drive up to Portland if I want the real thing.

This store seems to have a lower standard compare to the other Nordstoms I’ve been to… it looks messy with racks and things everywhere. Also, I’ve been purchasing moisturizer from them for over a decade, except this time, I decided to stop in Salem since we’re in town. That evening, I opened the box and tried to use the lotion except that it had something else in it! I’m assuming someone replaced the lotion inside AND returned the bottle but the employee who accepted the return just placed it back on the shelf! Which by the way is not allowed due to reasons such as this! I expected better from these people… now I feel the need to check the containers before purchasing. Ugh! My 2^nd time in this location was also negative. I shopped in the women’s dept for some blouses, the 2 worker bees were just standing around chatting like they’re on break. No greetings. So I had to flag them down then, no one was around to assist me for another size. Seriously!!! Anyway, when they noticed that I was going to purchase a few blouses, they fumbled over each other and acted as if they’ve been helpful the whole time.

Today I had to take 2 pairs of jeans into TBD to get them repaired– A pair of citizen’s I wore the button out in, and a pair of hudson’s I bought at the rack that came with a hole in them… sonika and Britney both helped me. I was expecting a nice bill to go along with the repair, but the girls informed me it was free and they were lovely! So happy with the service in TBD!

This is generic for my favorite local Nordstrom stores: downtown Portland, Oregon for the holidays and downtown Salem, Oregon for my «on-​a-​break-​from-​work-​gotta-​git-​it-​fast» shopping. Thank you, Linda and Vicki in Salem, for your years – yes, YEARS – of helping me shop. Thanks also go to the easy-​return policy. It’s why I bought my daughter’s gift there, even though it was available elsewhere for less – if I picked the wrong size, I know it’ll be a smooth return for her. And finally, thank you also for the great memories with my now grown-​up girl during the holiday shopping event in downtown Portland. We look forward to it now. How do all the salespeople stay so cheery in all those crowds? The chef even put out some vegetarian appetizers when I asked. Thanks for making me feel right at home, Nordstrom.

I went into Nordstrom’s after trying on clothes at Macy’s, Penny’s, and Kohls. I had lost all hope of finding items that looked good and wouldn’t fall apart after 1 wash. Though hesitant to go in at first due to presumed higher prices I’m so glad that I did; I have never had a better shopping experience. Brianne greeted me immediately started helping me by picking out colors and outfits that I wouldn’t have thought of. When I expressed hesitancy over a fit or a color she would tell me her honest opinion in regards to if it was me not being used to a style or it truly wasn’t looking cute. It was like having a personal shopper/​best girl friend for an hour with impeccable taste! I’ve received compliments on all the items she picked for me. PLUS everything I bought was on sale, so it came out to roughly the same price I would have paid at Kohls etc. Brianne was amazing, the clothes are gorgeous and it was the best shopping experience I’ve had.

Not the best Nordstrom’s I’ve ever been to (it is kinda small) but 1. this is Salem, OR (ie-​we are just lucky to have one-​period!) and 2. it’s Nordstrom’s…sooooo
5 stars, hands down.