Firestone Complete Auto Care

Amazing service, got 4 new tires and rims today morning. The staff is very friendly and helpful. Monica answered all the questions and made a few calls to get the best estimate for the new rims for my car. Thank you, Monica! I’ll recommend this place to all my friends.

Great customer service !! I went in for an oil change and they fix my splash card as well. Couldn’t ask for better service! Thank you Kevin, Jaime and Antonio for the great service!
I’ll definitely be returning back!

IF it was possible to give more than 5 stars, this place would get all of them! Jaime and Monica are the greatest managers possible (kind, funny, efficient and so very likable,) to a team that is courteous, quick, very service oriented, honest and truly geared toward helping the customer remain safe, aware of any possible troubles and content that they are getting the very best service by true professionals!
My car broke down in Salinas, on my way home to San Francisco from San Luis Obispo. I was nervous about using a garage that I wasn’t familiar with as I have been cheated by mechanics a few times in the past, or otherwise treated with such laissez faire that I would invariably walk away knowing I was in for more trouble. From the second I entered this garage, I knew I had found a goldmine. The mechanics were so quick to gather around and find my problem with expert eyes, and fixed my cars trouble in what seemed like record time. As my car is old, they also gave me a heads up to a few problems that will surely show up in the future, but that they thought I could still buy a little time on, as I am on a very tight budget. I don’t know jack about engines. They could easily have convinced me that I HAD to spend much more money that day then I did, but they all seemed bent on my true situation, which is that of an average person, struggling to make ends meet and trying to scrape by safely and well enough, without being financially blindsided.
Did it suck to break down in a town I know nothing about and be left alone and wondering if I was going to come out all right? Yes. Am I glad that everything happened this way? YES! Because, in all honesty, my experience with Jaime, Monica and the staff at Northridge Mall Firestone really did do so much to enhance my idea that we are all just human beings, out to make our way and help each other along the path. Humanity is a great thing to be a part of when you know it has people who care like the staff at NM Firestone. I am forever grateful!

I went to get a oil change with a appointment and I was out in 30 min. Monica always has the best customer service she is the best and know her stuff thank you Monica.

Have bought my last 2 sets of tires from them. Tires are quality, their service is too notch. They have never tried to ‘scare’ me into un-​needed repairs or parts.

My wife and I were heading North to San Francisco to pick up our son who was returning from overseas, at the SF airport on a Sunday morning. As we a were approaching Salinas, a warning light came on and I could see that my battery/​charging gauge was going down. I pulled into a shopping center and saw the Firestone Complete Auto… opened on Sunday! I was met by Jamie F and he immediately found the problem, the alternator went out. After a search with suppliers in the area he found one, and within an hour we were back on the road! Without his help we would have not made it to meet son. This Firestone store and its staff went above and beyond. Thank you!!!

First, I will say that the staff are friendly, and the place is clean. But damn, are they slow. 2 ½ hours for a simple oil change, and that’s with an appointment. I dropped the car off, and went across the street for an hour, or so. I returned to find my vehicle had not been moved yet. When I inquired about this, I was told «you’re next». What do you mean I’m next? I decided to not raise much of a fuss yet, so my car would be done properly. Another 1 ½ hours later, I was on my way. Not before I told them how horrible this experience has been. I even had to remind them that my car was done, and could I get going. The person at the counter told me that they have bitched about getting more help, and they were told no, just deal with it. So, if it’s the owner, or the manager, or whomever making these decisions, you lost a customer because of that attitude.. . Never again.

THESE guys saved my car! So my best friend and I were driving down from Pittsburg, CA, to Carmel Beach for the day. On the Freeway my tire blew out so with the spare we drove to this Firestone location. The guy who helped me was very friendly and had a good sense of humor. I told him my situation and he helped get me in and out within 40 min! We were still able to go to the beach thanks to this staff’s kindness! Highly recommended!

Not a good experience. Not focused on customer service. Too long of a wait. Call before coming to make sure ur appointment really exists. Really need to get some professionalism in business. Needs to be sensitive of everyone’s time, not that everyone is free and has all time in the world to wait. Can definitely improve.

Takes too long for service, it’s way overpriced, the customer service needs some work. There are many car service businesses in Salinas that can provide quality service for far less.

Okay so I read the guys review about his oil cap being off for a month, that’s such a lie the oil would of been shooting out everywhere the first day and it would have been extremely obvious, unless you’re a retard. I just took my car in not that long ago for an oil change and was happy to know they did a vehicle inspection for free! I was stoked because I was concerned about a couple things, they let me know the problems my car was having and let me know if it was necessary to fox immediatelt or if it could wait. They were aware of my budget and worked with me and I really appreciated that. Great service, I love the manager he’s fantastic and always remembers his customers!

We have always brought. our vehicles here because of the great service. We had issues this visit with the car being 5 hours late for a simple mount and balance, but the manager, Jamie, made good on the issue and we left happy.

Brought my wife’s car in for an oil change. I made an appointment for 2pm. At 3pm, the car was still sitting outside and had no been serviced. They finally brought it in and came back and said the oil pan needed to be replaced because they couldn’t tighten down the oil pan plug and it was leaking. They said it need a new oil pan at a cost of over $ 500. I told them I wasn’t going to have them do the work. Amazingly, they were able to tighten the plug and it didn’t leak. They had also previously told me that brakes needed to be replaced on my other vehicles when I got new tires there. I took it to the dealer today for an oil change and they also did an inspection and said the brakes are fine. 3 hours for an oil change is ridiculous. I won’t go back again.

First time customer today. They quoted an hour and a half wait. I’ve been waiting for three hours for an oil change, belt change, windshield wiper and parking light replacement. They definitely take their time. I don’t think I’ll come back.

pretty good deal, fast turn around. Great staff

I’ve brought my car to Firestone for all services for as long as I’ve lived on the Monterey Peninsula, since around 2005. The staff is extremely friendly, helpful, and informative. I trust them completely to keep my car in good running order, and that’s what they’ve always done.
The only reason I took away a star is because service does tend to take a long time. I obviously want them to take the time they need to to get it right, but even just an oil change can sometimes take a couple hours or longer. I generally have to dedicate an entire Saturday afternoon anytime I need to go in.

Love this place! Got my tires here and they have lasted me a long time! Their oil change makes my car run great! Ask for Erica! she has great customer service!

I love this place, they always provide me with superior service and the manager, Jamie is knowledgeable and very helpful. I have been taking my car there for years, and I continue to drive all the way from San Jose just to have my car serviced at this shop.
I recommend buying the warranty, I had a flat tire, and was able to get the tire fixed at no cost quickly. I wasn’t even in the area and I had NO problem at all. It’s wonderful!

I have been going to Firestone for years for tires. The warranty is longer than the life of any set of tires I’ve ever used.
After the lube shop in Seaside closed where I normally get my oil changed, I started coming here so I can get my tires rotated at the same time. So far all the work has been performed well, except for my drum break replacement. There was too much play in the brake pedal, but I brought it back in and it is fixed.
My biggest gripe is how long it takes them to finish the job. I don’t look forward to sitting around here, but at least my car is cared for.

DO NOT TAKE your car (s) here for auto care. They work on your car for HOURS, mess it up, send you on your way. You will be SURE to have problems with your car and then when you return that is when they will get you.
It is true that they leave your oil cap off. If you got your breaks done, beware bacause they did not bleed our breaks and we were driving down the street in a car that would not stop (yes we turned it right back around).
Erika has a terrible attitude and isn’t really concerned about customers.
BEWARE. DO NOT TAKE YOUR CAR (S) HERE!