Macy’s

Absolutely horrendous Macy’s should be ashamed that the salinas branch is amongst their affiliates. Such bad customer service and checkout personal running register that I put atleast 300 dollars worth of merchandise down and walked out.

I will stick to online shopping. I don’t know what was going on if the cashier had difficulties, or the customer at the checkout counter did 3 – 5 separate transactions. It took 15 minutes for her to complete her time at the checkout counter. None of the other lines seemed to be moving faster, it seemed as if working the register was an issue… perhaps technological updates need to be made? or how about self-​checkout? Something needs to happen to make employees/​people move a little bit faster…

I honestly do not like shopping at this Macys at all but had to stop in to exchange some shoes. I was helped by Casey and he was absolutely awesome! He didn’t rush me, didn’t make it known (like others have before) that he was bothered by me doing an exchange versus purchasing shoes. He went above and beyond and although I really really really try to not spend any money at this Macys, I would in the shoe department if he is there. Kudos to him!

When I worked at Macy’s it was the place to be. I worked as a Cosmetics Counter Manager. Daphne was the head of Cosmetics and she ran a tight ship. We were packed, had a blast with our customers and the people we worked with. Sales were great and we had great high end clothes. About 4 – 5 years ago someone got the bright idea to make the mall more festive. How ridiculous. It looked horrible and like some track shopping center. It was sad. I even got chased by gang members. This is stuff that never happened when I worked there. Dean was a great manager at Macy’s and I heard he went to Monterey. Great timing. The HR Manager was amazing. I am so sad to read these but not surprised. Don’t just blame Macys. Like it or not demographics and the changes made for the demographics has more to do with how Macy’s is set up. You can not have amazing products just to get them stolen and then have a awful inventory by the end of the year. I sure hope there is some way Macy’s can get back to the place I loved and maybe hiring security guards with thorough background checks is a option since Macy’s owns this store. If not, maybe sell the building, cut your losses, open another near a demographic that fits. LAWD!

I’ve been extremely disappointed with the Macy’s store in Salinas. Yesterday my wife and I went shopping and found the place in such a mess, I thought I was in a Ross store. The selections are terrible, the layout is horrible. If you shop at Macy’s go to the Monterey store. Who ever is in charge of the store in Salinas should be fired or retrained.

I’m not to happy with this Macy’s it’s very dirty, and unorganized. It carries small selects of items and only larger sizes of women clothes. Short staff so there is always a wait for help in all the departments and dressing rooms. The make-​up corners are not any better the ladies are not very helpful and rude. I would rather order online instead of stopping in this store.
I have one positive review the Sunglass Hut was added this fall and the women whom helped me that day was exceptional.

One of my favorite places for shopping! I mostly use them to buy perfumes and sun glasses, last time i was here i got myself a pair of sun glasses Tommy Heifer. I love Tommy Heifer!!!

This location is the worst Macy’s I’ve ever visited. I have been a loyal Macy’s shopper for years. The merchandise is very limited and caters to a different audience. I make a trip to San Jose or Monterey to shop my favorite store. It’s unfortunate for a city the size of salinas there is not more of a selection. I would rather shop at JC Penny’s than Macy’s at Northridge. A little more upscale merchandise would be nice. You can’t even find decent dishes in salinas!!!

This is quite possibly the worst Macy’s ever. It is reminiscent of an 80’s KMart. I’m pretty sure it is the lowest tier of Macy’s there is. The women’s department is more like a senior citizen’s department, without any name brand clothing. No Joe’s jeans, Seven for all Mankind, Hudson, no BCBG or Tahari, or even anything remotely close. Most brands are Macy’s brands like Charter Club and INC. Levi’s takes over a huge part of the department, and the petites section and plus sizes take up most of the space. Downstairs you can find junior’s clothing that you could also find at nearby cheap club-​attire stores such as Styles. I would say that the Forever 21 down the mall is ten times better., and that isn’t saying much. They got rid of the Benefit counter, so you have to head to the mini Sephora (and also unimpressive for a Sephora), down the hall which resides in JC Penney. The men’s department is similar to the women’s. The floors are dirty, the furniture is in poor condition with holes and broken pieces, and the bathrooms are filthy and stinky. The labels are unimpressive and cheap, as all the quality brands are slowly disappearing. This Macy’s is not a good sign of where Salinas is going. I will certainly continue driving to Monterey, Gilroy, and San Jose to do my shopping.

Junior in their shoe department was very helpful. He was polite and even went to the other part of the department to find answers to my questions. We bought some sketchers from him. The shoe department needs more employees like him.

I come here, look around, try on a few things, and usually find nothing. The Monterey Macy’s is much bigger and nicer, but it’s worth looking here. I usually just buy the INC brand. There’s so many dorky brands upstairs for women.

Bad service from uninterested slow to respond staff. Bad training =confused employees.