B&F Burgers and Frites

Mediocre. I’ve ordered takeout a number of times, and it’s very hit-​or-​miss. When they first opened, they really hyped up the fact that they were going to deliver really quickly– not the case.

Since it opened in September a group of us have been trying to come up here to sample the food. I first read about it on Facebook and it sounded awesome. Basic food in a quaint town sounds like a great drive with a great reward. Picking up friends and their cars along the way we had a little motor rally up through scenic roads in CT. B&F is in a nice little building nestled between a larger dinner restaurant and a motor inn. Plenty of parking is available and our group was able to pull right in. It was past lunch time and they were still pretty busy. Quickly greeted and orders placed we found a few tables and soon had our meals. A few burgers, chicken sandwiches, a salad, a soup, and a bunch of orders of fries later we were all in heaven. My burger was perfect. The carmalized onions delicious. My wife’s salad was also delicious. B&F seems to be particularly proud of their fries or «frites» as they call them. There are four or five sauces, but we all ordered them without. Just a little salt and pepper. I’ve never had better, the pier fries in Old Orchard Beach are a close second. Despite the 90 min ride, we’ll be back. If you live closer you should be there more often!

This is a tough one to review… I only had a salad with grilled chicken on top, and it was totally fine. And the price was fair. What brings this review down is the SERVICE. LOUSY. I walked in this evening and the young woman at the counter did not greet me, or smile, and barely acknowledged me until I asked if I could order. She said she would get back to me… and then after a few minutes she disappeared into the kitchen and never reappeared. An older gentleman helped me… much more personable, but clearly new and clueless. I sat there waiting for my order and watched all the «mishaps» at the restaurant. Granted, it was a Friday evening, and the place was busy… but orders were delayed (several people checked on their orders, people who got their orders walked out in a huff)… people did not know their orders were ready (they give you a number only they DON’T give you a number (!) so no one remembers their order number). I observed basic confusion about several different issues related to ordering. When my «to go» order was ready, it was not packaged «to go»… no big deal… but again just lots of service issues gone bad. I guess my question is: Who owns this place, and why is (s)he not here overseeing it?

My burger was ordered MR and came out well done the other member of my party didn’t even get there food. Manager was very apologetic which was appreciated. When asked about the over cooked burger to the person in front I was told they can only prepare them medium well! I guess my question is if your going to call your self a burger joint shouldn’t you be able to get order it the way you want?

Very good burgers and fries. Very friendly service. Great location and setting. The blue cheese on the burgers was excellent. The putine was very good. We drove down from Great Barrington – a great drive on country roads on a beautiful early fall afternoon. We were headed elsewhere, but when we saw this place that had just opened, we decided to take a chance. We were glad we did.