Cobra Firearms

I have had a Patriot 45 at Cobra for warranty work since May 2015. They keep on saying they are waiting parts. I have sent them messages on their web page and left messages on their phone line. I ave been told since May 2015 that they are waiting parts. I call every month now i will call every day and leave messages. What sucks is i am out $ 300 from a pistol i am the registered owner.
*March 2016. Still no Patriot. I call a lot and they answer the phone… but only lip service so far.

If I could I would give Cobra arms a zero. For the firearm and the customer service all together. I just recently purchase the cobra .38 special derringer brand new directly from one of cobra arms distributers. Once i picked up the firearm from the licensed fire arms dealer «brand new «I took it to the range and put some rounds through it for the first time. While operating the fire arm at the range I encountered multiple misfires with the bottom barrel. This only increased the more ammo I feed through the fire arm. I tired multiple brand of ammo to insure that I would be able to trouble shoot the issue. My finding are that the bottom fire pin, that’s located in the bottom barrel is not intruding far enough out of the fire pin housing. With this finding I found that with this problem the fire pin is unable to make a complete and full connection to the primer of the ammo. Leading to misfires. After making countless attempt within a two week period to contact cobra arms directly, both via email and by phone. All times with no response from cobra arms. every time I call the number provided from the Cobra arms website. I have been sent to a voice mail. I have left numerous messages providing the issue of the fire arm and all of my contact information. And I have yet to have any kind of response. For a company that makes it 100% clear on both their website and other marketing attempts that they are 100% USA built and back the USA, is a disgrace. For me being a disabled veteran and have served in combat settings in the Middle East I feel that there needs to be some kind of accountability for the way cobra arms handles all of USA customers in a professional and timely manner. With that being said I will never purchase a fire arm from cobra arms and I will also state my opinion on this particular fire arm company if the subject is ever entertained to me. Thanks and good luck if you purchase through cobra arms.

Excellent product, excellent customer service!
I just purchased my 5^th cobra. My favorite so far is the shadow revolver and the polymer frame Denali.

Avoid at all costs!
The wife and I decided to get her a new carry gun and went with the Cobra Shadow in pink with the Crimson Trace grips. Boy are we sorry for that decision. The very first time we took it out to shoot, the barrel rotated to the right about 15 degrees, like it hadn’t been seated correctly. So I sent it back through my local gun dealer March 10 2015. Several calls later wondering how long it really takes to re seat a barrel, I finally get it back May 22 2015. Low and behold, the barrel is still rotated, but now to the left. So back on the phone and back to Cobra it goes, again. That was May 25 2015. Today is September 16 2015 and it is still not fixed according to the guy I was finally able to get on the phone yesterday. I’m done. For all I care they can keep the POS, we’ve already replaced it with a Lady Smith that she loves. AVOID THESE PEOPLE AND THIER PRODUCTS !

My family have always been Gun Enthusiasts. We go to the shows, some of us hunt, others are simply target shooters.
It was my misfortune to get involved with Cobra Firearms. The Derringer I purchased has two barrels, one top and one bottom.
Much to my dismay the top barrel sometimes fires and sometimes doesn’t. I sent it back to the manufacturer, Cobra Firearms.
I was honest with the Postal Service and since it was a gun it cost me $ 70.00 to send it back to Cobra.
Thier crack technical team looked it over with a fine tooth comb and sent it back, fully repaired.
Now, SOMETIMES THE TOP BARREL FIRES AND SOMETIMES IT DOESN’T. Now this isn’t an Pod, or a defective Toilet, this is a gun.
A weapon. Sometimes it can save your life. Not in this case.
Cobra Firearms did not contact me, though they had my phone number. They must not have test fired the pistol because the returned item was
in the same shape as when they received it.
This is not the kind of Service I expect from a Firearms Dealer.
This is not the kind of Service I expect from a Toilet Manufacturer.
Avoid them.