Einstein Bros

The poor star rating is mostly for the service. One server in particular. Maybe that’s unfair but you know what they say… one bad apple can spoil the whole bunch. I love Einstein Bagels, but every time I go there this one server seems to be manning the register and she obviously does not enjoy her job. She never looks at people, never greets them verbally (okay fine, some people are like that). Usually what I find her doing is complaining to her coworkers about her job or just silently tapping her fingers at customers while she waits for payment. Today, she calls my name, I walk over, and she just stands there looking away. I finally ask if I’m ready to be rung up, she grunts (at this point I’m not even sure of my total or if my order is correct, she’s said NOTHING). On faith, and experience that they’ve never screwed up my order before, I hand her my card. She rings it up and literally tosses my card to the counter. Doesn’t hand it to me. Doesn’t say anything akin to «here you go» or «thank you» or «have a nice day.» Nothing. She just tosses the card to the counter with enough force that it bounces a few times and almost slides off the counter. While I’m waiting for my order she makes this gagging noise and says loudly, «why does it smell like broccoli soup in here? Yuck!» Well, sunshine, most likely it’s because they are serving up the broccoli soup I just ordered.
I’m a pretty congenial person, and I like to offer a smile, even to the most annoyed, or put-​upon person, and I’m always willing to give the benefit of the doubt and assume a person like this is just having one of those days. But this is happening every time I’m go and she’s there and it isn’t just with me. It is getting pretty frustrating. I will be back because I’m pretty much addicted to their tasty turkey, but if she’s there and offers the same treatment, I will talk to someone about it. If nothing is done, I will not be going back to this location, no matter the convenience.
BTW, no napkins or spoon for my TO-​GO soup order. But no worries, I won’t be getting the cheddar broccoli soup again. Turns out Little Miss Sunshine had every right to be turning up her nose. It was pretty bad.