Guthrie Bicycle

Awesome shop! The owner was genuinely nice and professional. No one tried to sell me a girls bike and the guys knew a lot more than I did after years of biking and substantial research. They were happy to build a bike for me cheaper than I could do it on any of the online websites and with nicer parts — Santa Cruz 5010 with Fox kashima front/​rear, XT components, King headset, etc. I love my bike!

Guthrie Bicycle is a classy establishment, I *highly* recommend them to anyone.
When my brand new bike rack broke midway through a long road trip, Guthrie Bicycle was there to help. Despite purchasing the rack at another store in a different state, Guthrie was able to outfit me with a new rack and return the old one under warranty. All this at no charge.
Huge thanks to Paul and the staff at GB. I owe you one and will be sure to stop in next time I make it to SLC.

Bought bike from them 10 years ago and it was a great bike, trek 3700, still was using it. was recently stolen, cut through my lock, and I could not find the serial number. called and they were very patient looking back that far and FOUND the number! Serious mistake on my part but found some relief in finding the number.
Without it the police can not look for my bike.

Riding my bike across America. In the middle of the salt flats my bike start making a disgusting noise. I was very upset and thinking the worst. Limped into SLC and found Guthries bike shop. Told the guy and he tore apart my headset and added a spacer tightened it all down and told me to try it. Went around the block not a peep. I said how much I owe u? He said nothing !!! I was completely impressed.

Below average experience. Customer service is very inconsistent and depends on who is helping you (ask for Nick :). If you take your bike there for tune up or a repair, do not expect anything outstanding either.

First off I am new to this bicycle world. I have a cheap little cruiser bike. I purchased my first road bike last night. The staff was awesome. I went in last week just to see what size of bike I need. He took the time to pull a couple options, explained what he was looking for and wasn’t pushy. They didn’t have the bike I wanted in store but he had a similar one in the back, he actually built the bike for me so that I could do a test ride and make sure that is what I really want! Above and beyond. I would recommend going there if you are in the market for a bike.

As a novice to biking these guys service and speed to assist you is amazing. I won’t lie being a novice I haven’t really shopped around at other bike stores but to me if a place is near perfect (in my opinion) why bother going elsewhere. They’ve always been correct in their suggestions and friendly.

My friend recommended these guys and they haven’t disappointed. Quick on their repairs & tune-​ups. Had a super odd issue with my bike & Jay figured it out. These guys are always busy… But they take care of ya. Absolutely my go-​to local bike shop.

I got my bike here some time ago and spaced the review. As a bike shop goes, it is decent, but not what I would call great (only Contender would get that title from me, currently). Selection is ok, service is a bit iffy and staff could have been considerably more helpful. I was/​am relatively happy with the bike, but at somewhere down the line, I’ll probably have to get another do things more the way I was hoping this would. A good discussion would have helped that considerably and while I don’t object to having a decent amount of bike tire-​changing, tuning and general modding experience specific to this model, I think I would have been happier if it had been set up better out of the store.
I guess if I was shopping for a bike, I’d probably go there to look to see if they had anything interesting, but it wouldn’t be my first stop and I wouldn’t be rushing to go specifically there.

I decided to give these cats a try. Got a Tallboy with Full XTR at an amazing price through Jay. I asked Jay if he would package the bike up so I could ship it to Texas (moving there). He packaged the bike up and threw in a bunch of free stuff like new «high priced maxxis tires». I never actually saw the bike before purchasing it and it was packaged up before I could look it over. Once I received the bike in Texas, the fork had a very tiny scratch on the fork stanchion. When I informed Jay of the scratch, he exchanged the fork without questions and a smile on his face. He could have easily blamed it on shipping, but didn’t. Freaking great guy!!! Great bike shop!!! These guy’s bent over backwards for a customer they knew was moving out of state. Wow!!!
Keep the small guys going and buy from Guthrie’s!!!

There are no words to describe the customer service my husband and I received from Nick and this store! Nick is an exemplary sales associate and has gone above and beyond for both of our needs! I wasn’t impressed with a bicycle I bought and brought it back and nick helped me upgrade to a much better bike for my needs and of course, style! My husband and I will always refer people to this store and to nick in specific! We will also be getting all of our future biking needs at this store in specific! It a great thing when there is still great businesses that provide excellent service, they need to give nick a raise

I have not been on a bicycle since I was a little kid. When my husband suggested getting bikes for our move to Cali I was a little hesitant but after a little persuading we went hunting. I was shocked at how rude some of the local shops are here in SLC. Guthrie’s was like a breath of fresh air. The associate who greeted us was extremely helpful and informative he answered all of my newbie questions without being condescending and he was very good at staying within our budget and not pushing super expensive bikes at us.

Everyone here is great! Nick has a big beard and loves chicken coops and I have never seen him wearing socks. Mikey will give you a massage and then try to pull an arm bar. Todd is cool I guess.
I have bought one bike and tons of everything else you could think of here. They are the definition of local and honest. I recommend them unless you are CAT 5 and want ZIPP 808’s on your BMC then go to Contender, they will take your money.

Awesome bike shop. Went to buy a pedal wrench then realized I would use it so infrequently I shouldn’t bother. But, I needed to replace my bike pedals. The folks there said to just bring the bike in and they would do it. Of course I knew they could do the work but I wanted to be able to removed pedals for a future bike trip. They recommended I buy a multi-​tool appliance that had the hardware I would need. Did that, brought in my bike, and they put the pedals on in a few minutes for no charge! Great customer service. I’ll be back for sure!

I recently purchased a Trek Earl bicycle from Guthrie’s and I just had to share what a delightful experience I had working with these guys. For those of you who do not know, the Trek Earl is a city bike — it has thinner tires than a mountain bike and is meant for roads and pavement. It is also a single speed which can be converted into a fixed gear (like the BMX you had as a kid where you had to continuously pedal even while coasting down hills). It is an entry level bike priced at around 450.00 but perfectly suited for my needs which is jetting around town, attending concerts, art shows, and yes — Unilocal events.
Anyhow, a friend of mine had seen this same bike at the downtown Salt Lake Bicycle company. I work close to Guthrie and had heard some great things about this shop so I put in the call and spoke with the owner, Rich. He said he would price match the competitor’s price. I went in and put some money down and started the ordering process. I went in on a Thursday and was told the bike might come in on Saturday and then be assembled and ready to pick up on Monday. I was under the assumption it was Saturday of the following week. Much to my surprise I received a phone call on the VERY NEXT DAY, Friday, and was informed my bike had arrived and was ready to pick up. In case you haven’t been keeping track this is a ONE DAY turnaround time. Unbelievable.
Guthrie’s will also perform free regular maintenance on my bike for the next year. How awesome is that?
The store itself is very clean, organized, and there are bikes aimed at every level of rider with bikes ranging between several hundred dollars to several thousand. Like any retailer, Guthrie’s rapes you on accessories. I ordered a helmet and pump thru Amazon at a fraction of the cost.
I would have given Guthrie 5 stars except for the fact the sales guy I worked with when I picked up the bike didn’t really seem that enthusiastic about answering my basic questions. I haven’t owned a bike in almost two decades so my queries might have seemed mundane and simplistic, but to me my questions were relevant. In addition, my bike doesn’t have a quick release on the front tire and I needed some instruction on how to remove the tire to fit it into my car. Upon some prodding he finally agreed to show me how to do this. The shop wasn’t that busy when I picked up my bike. Despite the fact some of the sales guys aren’t really sales people and merely bike nuts who work in a shop — which explains the lack of people skills, the owner of the shop, Rich, was totally awesome. He was energetic, and thorough, and made sure I was happy with my purchase.

I came in here bc they’re a cervelo dealer and close to my work. Preston spent about an hour answering all my questions and was very knowledgable about the bikes. He was happy to answer more questions when I called back. I was surprised at how much I liked the shop. I talked to rich today. He’s the owner and was really nice.

What an amazing bike shop. These guys have been around for a long, long time (since 1888!). My wife was looking for a new bike and worked with Preston over the period of about a month to find the right one.
Preston had her come in, took a bike off the shelf and spent about two hours switching seats, stems, and handlebars to make sure the bike would fit her. And we hadn’t even purchased anything yet. He measured her old bike’s geometry and compared it to the new bike and made all sorts of adjustments to ensure the proper fit.
I can’t say enough good things about these guys. Rich, the owner is a class act and very friendly. Whether you’re looking for a $ 5 bike part or a $ 5,000 bike, they’ll treat you right.

they don’t even deserve a star… the lack of customer service here is ridiculous.
friends and i came here to get a tool and a replacement chain, they only had two salesman, who were both talking to the same customer and couldn’t take the time to help us check out. waited for a good 45 minutes just to checkout. The guy who was actually working on bikes had to come help us.
don’t plan on coming back, not to mention the chain broke less than an hour later.

Called to located a Blur LT2 dérailleur hanger. «Yes, we have plenty of those in stock»
Drive up to the shop, they search for 10 minutes while I wait. Nothing, I drive home. I get a shrug of the shoulders, tough luck. Not impressed.

I spent the last year working out at the gym inside stale air that smelled like a locker room where people never wiped down the machines after they were done. Not no more. The partner forced me, did I say forced me? to get a bike so we could ride together now that he’s back in SLC. Well, after much weeping, wailing and gnashing of teeth, I succumbed and gave in to his incessant nagging. Damn him. I remembered how much I used to love biking. And now I ride more than he does. Got a CAAD9.
But you want to know why I bought the bike from Guthrie and not from one of the many other shops in town, huh. Many moons ago I stupidly let a friend ride my Klein mountain bike. This guy wasn’t so smart and in the middle of the street on Staten island in NY he grabbed the front brake lever to stop at a traffic light and flew straight over the handle bars. The bike went flying as far as he did and when it landed it bent the rear drop out (that’s the place where the dérailleur is attached to the bike). The Klein being an aluminum bike back when they were something special had to be sent back to Gary Klein to be fixed. The good people at Guthrie worked out the entire process for me back then so I already trusted them to keep up the good work almost two decades later.
They did. I love my new Cannondale and I ride it every day – I did my first hundred miles in the first week. And now why I love these guys even more! Sometime in the 6 weeks of riding this bike all over SLC, a flaw in the front dérailleur appeared and caused a hairline crack that prevented the mechanics from adjusting the shifting for more than a day. By the 6^th time I showed up to get it adjusted, they replaced the dérailleur and upgraded it to the next better model.
Now if they would install an espresso machine.