Pep Boys

Never, ever, ever again. I had a bad experience when we had one flat tire about 6 months ago. We called to tell them the car was being towed. Gave them contact info, vehicle type etc. Went by the following day in the morning to check and nobody had even looked at it. Couldn’t even find the key for 5 minutes as they «didn’t know» anything about the car. I pointed out that we had called but obviously no one listened. «I’ll get back to you in a few hours» said the tech. Nearly 6 hours later I finally got a call. Sorry your tire is unrepairable.
«Sorry but we don’t carry that tire anymore» says Pep Boys. «You’ll have to replace two tires on the same axle.» That is legitimate from a safety standpoint but then he proceeds to tell me that they were going to give me less than half on the proration from what we paid when the vehicle had only traveled 5,000 miles on the tires. Supposedly they were Falken 65,000 mile tires that were supposedly more than half worn after only 5,000. So I hopped on the internet and found an identical replacement tire on Ebay. Bought it. Shipped it and had them install it. They installed it and I got $ 35 of money back. Walked away pissed but told myself that it was done and to move on.
That is until we got two flats. One repairable. The other not. Crap. Here we go again. So we originally paid with install, warranty, balance etc. $ 360.00 for four tires. They call and tell me they can sell me two different tires (still don’t have ours) for a mere $ 188.00 out the door. Wait. I still have significant tread left and supposed getting $ 39 and $ 45 back per tire for the proration which means my actual installed price on the two new tires is $ 252.00. These are 14″ tires. So in my mind I look up the tires they are offering and they are an off-​brand but decent looking but also $ 80 a tire. I call them back and tell them to put a cheaper $ 40 tire on instead thinking that with the proration credit I’d be out $ 50 or so for all the other miscellaneous crap. Nope $ 90+. Mount, balance, tire warranty. Huh? My math is funny but… apparently they don’t prorate the amount I paid for my tires but on the new tire price. Huh? I pointed out that the proration warranty is on tires I’ve already purchased which had a higher cost basis. «Sorry that is just how our system is setup». Actually what they are doing is fraud and a crime. At the very least should be fined for deceptive practices.
I asked if they couldn’t order some on Ebay like I had done the last time. «Nope, we don’t have an Ebay account» which PepBoys sells a lot of tires on Ebay so FALSE. I asked if someone didn’t have a corporate card to order one. Nope. NO ONE has anything like that at Pep Boys…“ok well maybe at the corporate office”.
At this point I told them I would again order tires myself. I did. Couldn’t find the Falken ZX329 which what was on the car in the 195÷60÷14 size but I did find an Ohtsu. I ordered two just in case but they looked identical in the picture I was looking at but just to be safe in case they weren’t. $ 120.00 which included shipping to a different tire store. Got the tires. They were identical except for the name. Both are brands of Sumitomo and they most likely came off the exact same assembly line. Don’t know why I had to figure this out yet again but I did. I went to drive the car to the other tire dealer at Quality Tire but the spare was shot (for the record I’m sure it was NOT Pep Boys fault). So I took the rim to Quality who mounted and balanced the tire for under $ 4.00. So one tire of equal quality ordered and installed was $ 64.00. Minus the $ 45 they gave me it puts me at $ 19.00 out of pocket per tire. (Not the $ 45 for cheap tires or $ 95 for like tires they quoted me. Admittedly the second tire would have a little more for disposal fee, unmount etc. about $ 5.00 more).
So moral of the story. Their pricing and their warranty is misleading, fraudulent and frankly plain crap.
Other notes — I insisted that they didn’t touch the car and to their credit they didn’t and nothing was broken, missing or stolen. Not much to steal but still I have to give credit for that. Also to their credit a gentleman named Allen brought me a floor jack when I was changing the defective spare to put on the new tire because the manual one was taking me a bit to figure out. I almost said no out of principle but I accepted his generosity. I’d give an additional ½ star just for Allen if I could.

Go to Big O! TRUST ME! Or trust society: look at the disparity in Unilocal ratings.
Awful. There is a reason these guys are sitting at a 2-​star rating after 36 reviews while Big O Tire, right down the street is at 4.5 stars and 22 reviews.
I needed two new tires, had a short window, decided I’d drop my car off, get a haircut next door, grab something to eat then pick my car up.
Was told nobody was in front of me and they’d have me finished in a half-​hour so I went for my haircut.
I walk out of the salon at least twenty minutes later getting ready to walk over and get something to eat and see my car still sitting there. Unbelievable. I walk over to find out what the delay is for and nobody is around. I wait ten minutes and the guy who helped me comes over, I ask him why they haven’t gotten started, he begins to say something then his words trail off and he walks away. I’m standing there thinking, «Weren’t we just having a conversation? Where’d he go??»
Another fivr minutes goes by and he returns to tell me they don’t have my tires in stock. I just start laughing, suggest, «You’ve gotta be F’ing kidding me,» he simply responds with an, «I know.» as if, to suggest, he understands why I’m pissed then I leave.
Head to Big O Tires, they get me right in, give me a ride to my meeting, pick me up afterwards and everything goes as smoothly as possible.

I had an fantastic experience at this Pep Boys Auto Parts & Service Location. Great Wifi.
Mark provided great automotive service.
Vincent provided great customer service. Vincent was there to help me from the beginning to the end. Vincent was transparent, kind, and patient individual. Professional and friendly. Definitely would come back to this location if I ever had any trouble.
I never gone to Pep Boys Auto Parts & Service, but the experience I received mainly curated by Vincent was fantastic. Definitely imparted a positive image and brand of Pep Boys in the future.

Time hasn’t been on my side lately, but that didn’t stop me from needing new brake pads. I was stoked to see an opening still available for service when I finally had a few minutes to break away from taking care of a newborn, starting a new job, closing on a home, and coordinating a complete renovation of said home. I was much less stoked when I arrived only to be told I would be leaving the car overnight. If you’re only scheduling an overnight dropoff, it should probably at least give some kind of a hint that is the case before wasting an hour loading the baby in the car, driving down to the location, unloading the baby and the stroller, waiting in an obscenely slow moving line, and then driving home with nothing to show but a little less gas and a lesson in why I should stick with the place I normally service my vehicles.

This business is dishonest, slow, and unprofessional. The staff lied to me about the repairs needed on my car. Do not take your car here. It took three hours to have my brakes inspected. When I looked into the garage, I could see the employees texting instead of working on the cars. When my brakes were finally inspected, they claimed that I needed new pads and rotors on all four tires. The quote was $ 750. Afterwards, I took my car to a honest and reputable shop (Jake’s Automotive in Pleasant Grove, I highly recommend it if you’re in the area). All of my brake pads were fine and zero of the rotors needed replacing. Do not go to Pep Boys.

Stay away from this location. The mechanics overall are not experienced. I have had issues after the issues from two visits. They broke my air intake and altered by gas peddle negatively. The issue was to fix my timing belt and somehow their mechanics messed things up.
The worst part is that they did not inform me of their mistakes until I brought my vehicle back with the issues. They told me that they accidentally broke my air intake and over tightened my gas peddle without telling me about it. My timing belt had nothing to do with what they messed around with.
I called their manager, and he was very unhelpful with my complaint. He told me that I should get a diagnostics done to see if there were anymore issues that would cost over $ 100.00.
I’ve had a few of my friends with complaints at pep boys with their cars even after I told them not to go there.
DO NOT TRUST THEM with your vehicle. If they accidentally break something, they will try to hide it! There were 3 different mechanics working on my truck. Not just one guy.
Pep boys, please do not post on this review. All you do is apologize to the name on the post and copy and paste your message about contacting you via email. Not sincere at all. I contacted you many times already with no issues resolved.

Tires are one of those things that I expect to pay a certain amount on when it comes time to buy them. We called ahead to ask about pricing and lock down a quote so we could fix our budget in advance. We were quoted by two separate employees and made an appointment (which you have to do to lock in the rate). We came in today and were told by the counter clerk that they didn’t even carry the line of tires that we were quoted for… Not only that we are now expected to be paying over $ 100 more than our quoted price! Service while car is in shop is super slow. Mostly watching these «techs» walk around the shop floor talking to each other. I’ve now been staring at my car for half an hour with new tires on… And when I asked about getting out of here yet told me it wasn’t done? Poor, slow service! Guess this is my karma for not sticking with the shop I’ve always gone to (Big O)

I scheduled an appointment to have my car looked over and the cv axle fixed, upon arrival I was told that it wouldn’t take long, 4 days later they had finally fixed the car, I was out a car for 4 days, every time I called to ask what was taking so long I was told a different excuse every single time. Very unprofessional, was overcharged for a simple action for a normal mechanic. I would have done it myself and much quicker had I had know it was going to take 4 days. Will not be returning and definitely would recommend going anywhere else.

I had an incident with my car which wouldnt start. Vincent was kind enough to try and jump it. When that didnt work he was kind enough to get some tools and take the battery out and carry it to Pep Boys. Then he carried the new battery back to my car and put it in. He was nice enough to wait and make sure it started before he walked back to work. I am forever in your debt! Thank you Vincent and Pep Boys!

UGH – this place is such a joke! The first time I went there, it took them 3 hours to install a battery in my car. I was hoping it was a fluke, so I gave them another chance. I made an appointment for an oil change and drove through a snow storm to get there, only to stand at the counter for a good 20 minutes before an employee even showed up to help me. Then he told me they didn’t have time to do my oil change because they’ve had people quit recently and they just didn’t have the time even though I had made an appointment. Ummm… not my problem. If they knew they couldn’t get to me that night, a simple phone call letting me know that would have been great. But no. Plus the guy was a complete dick about the whole thing like it was my fault. An apology would have been nice, but he could not have cared less. No wonder why they’ve had so many people quit. I wouldn’t want to work for a junk show like that either!!!

I would give you NEGATIVE stars if I could (everyone says that, but your staff all needs to be fired, seriously FIRED). To be honest your business practice at this store is horrid, HORRID. There was no counter help and then when another person came up to help I stepped behind another customer. Your employee (named Pete) or whatever function this person has in the store spent 10 minutes checking out a female and flirting with her while there were 10 people in line. When he was finally done with her, it was then he told me that the line was on the other side. (Seriously?). I told him I was done with the crappy wait and he could have his stuff back and he told me to go fuck myself and threatened a registered service animal. I would say that if you are better off going to the competitors. This is the second time this has happened in this store. Look I know you are busy but seriously? I am filing an ADA complaint against you, because the dog is a service dog and is trained, and your employee threatened it. Anyone who wants to get auto parts with better customer service should go to one of the other parts houses. This place is horrible.
And cue the useless platitudes from the company in 3…2…1 Save your breath to me and FIX the problem. You don’t have to worry it will take an awful lot to get me back in this place.

Consistent poor service, petty salesmanship and long wait times all around but neighborhood convenience kept me going back. Today they did me the service of providing me the kick in the pants I needed to never waste my time there again.
I made a 5 o’clock appointment to have snow tires put on my car. Here’s how it went when stepping up to the counter (after waiting through a 10 minute line):
«Hey, I’m here for my five o’clock tire appointment»
«Ok, just to let you know we’re running a *little* behind so it could be a bit»
«Oh…well whats the time frame?»
«We’re looking at about… two to three hours, maybe… if we can get you in tonight»
«Seriously? What’s the point of setting an appointment if you don’t follow through?»
«Well…I guess we forgot about you too…»
Awesome. I missed an hour of work for this. And now I’m stuck without a safe means of transportation in the midst of the year’s largest blizzard because Pep Boy’s can’t adhere to their schedule, or apparently even remember simple tasks. But its cool, they just forgot about me too… all nonchalant like. Thanks for nothing.

They tried to charge me $ 92 to install a serpentine belt (that was JUST labor, did not include the part). LOL!!! What a freaking scam. These people prey on folks who don’t know anything about cars. Unless you are getting a quote match, stay far, far away.

Big thanks to Robby and everyone working at pep boys yesterday! You guys were efficient and took care of business when I needed my tires changed on a very short notice before the store closed at 6PM. My fiancée and I were very pleased with the service. Don’t be rude or entitled and you will get excellent customer service. And get Robby on your side, he will get the job done.

Had a sliced tire that they could not patch. They would not sell me 1 single tire according to Utah State Law they had to sell me 4 new tires because the other 3 were not within 3/32’s of tread. I called the GMC dealer while there and they said «hah no one follows that, they’re just trying to sell you 4 tires», so I went back in and they still would not sell me the single tire. I went to Walmart the next day because it was a Sunday, and they gladly replaced my single torn un-​patchable tire. Pep Boys– 0 Every Other Repair Shop — 1

Paid for new tires and had to go back twice to get them to rebalance them since they did it wrong the first time. They never said sorry and treated me like a nuisance. A woman named biscuit is the only person there with good customer service and knew why my car was shaking.

I will NEVER use or recommend that anyone go to Pep Boys they are a total rip off! They are the absolute worst! Don’t waste your time or money.
I took my 2001 Pontiac Grand Prix in to be fixed after it didn’t pass inspection I had a torn bushing and needed a new front tire and got a quoted rate of $ 500.00 to fix it.
I was told it would be a 3 hour wait before they could even look at my car and another 3 hours to work on my car, so I made an appointment thinking it would be faster.
I took my car in on the day of my apointment and after 5 hours got a call that they had got a late start on car and now it would cost me over $ 1000.00 to fix my car.
I had them print out what it was they said I needed fixed in my car and took it to another garage. Come to find out they had tried to add a bunch of stuff that I didnt even need done to my car! Big surprise not!
The other garage was able to fix my car and it passed inspection and it only cost me $ 200.00.

My prior experience there was when I had a blowout and had to get a really quick tire repair or replacement… don’t remember which now. The impression I was left with was general incompetence, as the tech was unable to distinguish between my car and another, though they were two drastically different styles. This added quite a lot of time to my visit.
More recently, I had need of a battery. I elected to let them do it because I needed it on a weekend and frankly, I didn’t think it was too challenging of a job. I wouldn’t take anything there that was demanding, though, unless it was an absolute emergency.
Times have changed since the tire thing and I was able to do most of it online, including buying and scheduling. I wound up a bit early, but it still wound up as a solid hour long session… to change a battery. I don’t really hold this against them, though. Mechanics are like doctors in that once you start digging, you never know what problems, other than the one that brought a person in, you may find… mechanic this time somehow was unaware of a very pervasive and basic facet of modern cars, but it was more a nuisance than a hindrance. I don’t think they’re quite hiring at the deep part of the mechanics pool here, but more like the very shallow end.
That aside, inside is like a gigantic car candyland and I had a lot of fun perusing the aisles. Good thing for that as the Customer waiting area blows, featuring mainly a coffee pot. Staff overall was very friendly. This is sort of an alternate to Auto Zone or Checker and I say that because its usefulness is directly correlative to how much you know about cars in general. Unlike the other two, which always seem to have at least one old car guy or performance nut on staff, that can tell you a thing or two about a thing or two, if you don’t already know. None of these that I’ve ventured into ever have…

So when we were looking for a place to get our car battery changed, I saw the 2 stars here, and immediately became wary. But my husband wanted to go to Pep Boys, so we went. They were incredibly accommodating– working with us to quickly get our battery tested, and then arranging for us to get our battery changed quickly between all the other things we had to get done that day. The guys we worked with were friendly and polite. So here’s my 5 star boost to this 2 star rated location– they deserve it for the good experience we had!

They sell batteries with a two year warranty. I bought a well kept vehicle off a man in Park City and the battery failed a little while later from a dead cell. It was a year old and I went to collect on the 2 year warranty for the part. I was quickly and aggressively told that I was out of luck because the warranty of the «physical object» known as the battery (a part that doesn’t care who’s driving the vehicle) doesn’t transfer if the car has changed owners.
Fuck Pep Boys and fuck their bullshit warranty service they claim to give.