Sears

They had plenty of merchandise that they had advertised for Black Friday and i dodnt get there until after 12. I got everything I wanted for my husband. The cashier was super friendly. The only downside is most of the people that shop there are just… yeah. There’s not much Sears can do about it it’s just that they’re really, um… anyways. I just wish it was in a better location. Good experience. Good sale prices.

I give this place a 2 because once I got my truck fixed here and they helped me out. Otherwise this place is awful. Never have what I need. Sales staff are mostly rude. Dirty and disorganized. To buy anything they need a bunch of personal info and takes longer then it should. Don’t know why in this day and age a company would be so shopper unfriendly.

I have always liked Sears. However I ordered some things online, after receiving them They just didn’t work. I wanted to return them but right on the paper, it said «do not return items to your local sears.» So, trying to follow their rules, I went to ship it back. They wanted $ 11! No way was I going to pay that. I called customer service and talked with a very nice lady. She told me it was fine to take it back to the store and also informed me that they would give me a full refund including shipping and handling. I get to the store, they will only give me a refund for the actual items. So now I’m out $ 6, for literally nothing.
As far as this location goes, I feel as though a 1 star is very fair. I will say however that their customer service (800 number) made up for it. I called them back and they gave me a full refund. But I never should have gone through this much hassle to simply return something. After many many years of shopping here, I can honestly say «never again.» Very poor service has turned me away.

Worst company ever. I bought a washer and dryer and had them installed 4 weeks ago, and I am still dealing with problems. My washer was incorrectly installed A repairman was supposed to come to my house on 3 separate occasions all of which were rescheduled by Sears. I asked to speak to a manager no less than 7 times on the phone, all of which requests were denied, and I was told I would be called back. I finally went to my credit card company to stop payment on the items, as that is the only way to get rid of them. I was told that I could have an evening pick-​up and was then scheduled for the middle of the day. When I called to say that would not work, I was told too bad. I offered to leave the items in an accessible place, and they said a person must be here. At this point I have wasted hours of my life on the phone with them, and they are the most unreasonable company I have ever dealt with. There is a specific reason why they are going out of business, and it is because they have the worst customer service in the entire world.

Shopping at this Sears is like staring into the gaping maw of capitalism as the slathering beast lurches about in its death throes. At once feeble and terrifying, toothless yet ravenous, it emits the stench of rot from the gangrenous vestige of its re-​tail (no really, it smells funky). Those who descend into its bowels are doomed to wander fruitlessly among its corpse-​wares before coming face to face with the sorcerer, Kenmore the Elite. Only through his witchery does the black heart of the infernal creature continue to thump like an out-​of-​balance washing machine.
No, accursed necromancer, I will not put this on my Sears card, and thou shall not have my phone number!

I gave Sears 4 stars mainly because of it’s dated building. It needs detailing. On the bright side, the taco truck on the East side of the building is cheap, terrific and Saturdays provide you with a great people show.
Back to Sears. I went there looking for a number of individual tools to work on my car with. I found every item. A very pleasant and knowledgeable clerk spent about 25 minutes of low pressure time with me. Definitely old school service with a smile.
I will certainly return to this store, mainly for tools, (and a visit to the taco stand-​East side).

I’ve been in this store multiple times and have always been helped with great customer service. I’d have given 5 starts but I’ve tried to call in multiple times with questions as well and never, not even once have I been able to get someone to answer. They need to figure out how to use a phone so people quit getting a bad taste in their mouths because they sat with the phone just ringing just to have the phone hang up on you.

I can honestly say that in many years of shopping at Sears, I’ve never encountered such a terrible place and service team. To change one headlight, I had to wait for more than three hours. The management was extremely unhelpful and seemed uninterested in their job. It is safe to say I will never return to this establishment.

amazing deals on furniture at their sales usually around most holidays. plus great home warranty. $ 55/​month for a complete home warranty. friendly technicians. BUT national service center when you call in to schedule is AWFUL. you get bounced around to 6 operators every time. the price and service redeems the awful call center.

DO NOT GO TO SEARS OR USE THEM FOR REPAIRS! RIP OFF and will scam you for your money. My wife and I had a issue with our frig and the sears repair guy was a old lazy guy who was to lazy to repair it and just told us everything needs to be repaired costing over $ 1000. We got a second opinion and it took him 25 minutes of work and only cost us $ 60. All the frig needed was cleaning the back and a little freon. Even the other repair guy said stay away from Sear for this very reason. In fact he told me Sears keeps them in business. So I called sears and talked to a lady and all of her answers were very robotic. And I know they won’t do anything about it. My goal here is to prevent any Unilocal user from getting scammed.

Sears is still around, just not like its glory days. This Sears is more of a destination store and this location has all the departments, just not always stacked deep. Staff can be hard to find if you need help but when you do they are very helpful.

I come here for tools, electronics and clothing. I find the employees very polite and easy to deal with. Ive been to lowes and home depot and its a miracle if anyone even says hello much less actualy help with info on products. Ive shopped at this sears for many years and all of my friends buy their craftsman tools and lawn mowers here. If you want to buy from people who know what theyre talking about then i would avoid the other 2 places i mentioned and come to sears!

Being that I’m a grown man I can find an item in a department store without the help of my Butler, Personal Assistant or a Sales Associate. However when I found what I was after, Jon, a hard working American was instantly on the scene confirming the internet price I had seen was correct. He rang me up, handed me my receipt and explained, rather eloquently where to pick it up. After driving my truck around to «Merchandise Pick Up» I went inside, scanned my receipt and Armando was out in literally 28 seconds putting my stuff in my truck.
Things could not have gone any more smoothly and the employees I dealt with as well as the ones I saw interacting with other guests could not have been more friendly, helpful, efficient, gregarious and well groomed.
Sears has been hit hard by the economy, poor management, the Chinese and people like the ones who wrote the previous reviews. This place is not a Chanel Boutique it’s an American institution. Craftsman Tools offer a lifetime guarantee. Who else offers that? Nobody. So if you don’t constantly need your hand held or your bottom powdered then buy a quality product from Sears.

There is not much to say about this place. I walked in looking for an item that prompted me to have to walk through the entire store. A few things to mention,
1– the place is filthy.
2– there is no space to maneuver your cart, why don’t you make the isles more manageable?
3– the whole store looks like a closet that threw up.
4– the place is filthy.
5– there is little to no organization in the entire store.
I had a sigh of relief when i walked out those doors back to my car, I won’t be returning here ever.
I gave an extra star for the good parking.

As the other reviews have pointed out, this place is a sad dump that seems to be aware of its own imminent demise. Not a happy place to visit.

Disappointed with service from staff and manager. The manager was unprofessional and rude. I attempted to exchange an item with a receipt and I was denied by the manager. The manager claimed defect of item was not covered, however the print on receipt only stated defect. There was no fine print of type of defect on receipt. In the past I never had an issue with exchange with a receipt at Sears until my last visit to the store. I will never shop at this location again.

Stay away!
I’ve only been here twice and every time it was horrible. The service is unforgivable and it seems like a huge waste of good downtown retial space. I’m not sure if there is anything that can be done to save this space, perhaps tear down and rebuilt as something entirely different?

Probably the worst Sears I have ever visited !
The customer service is not there, employees hauling things around the store (racks, boxes) would much rather shove you then wait for the customer to pass.
The store is just in bad shape!

So, I went into this Sears and went downstairs to the tool department. I was going to buy a sandblast cabinet. I first went online to see if it was available there and sure enough it was. I wanted to check it out first.
I went up to the sales table where there were 3 employees. I asked the man there if he could point me in the direction. He looked at me like I made up what I was asking for. So, I described it and he again looked at me like I was clueless. So, I asked him if I was in the tool department and maybe there was someone better for me to talk to…
He said to me «Why don’t you go Fu#$king shop at Walmart».
I looked at him and said are you kidding me? Are you Fu#$king kidding me? I am a customer. The two other employees came running up to me and said we are so sorry about his behavior. In the meantime this male employee that made the initial comment to me that was unacceptable was now calling security as he was frightened I would clock him. I started up the escalator and left before that ever happened.
From the parking lot I called the Store Manager and reported him. I do not think anything was done though as I NEVER received a call back from the Manager whom promised I would…
There is a light at the end of the tunnel… I saw on the news tonight that sears is one of the ones that is going away! I can see why when their employees are allowed to treat customers like this.
Oh BTW. Walmart does not carry what I was looking for… Sears did as I sent another friend in there to check and sure enough… It was there… But
I purchased though from another company and am very pleased with the service and product I received when I went to another location other than SEARS! Never again SEARS.
I used to buy about $ 500 in tools and products a month from this Sears Location…

I really wanted to write a good review about Sears. Lord knows they need it. The place was like a ghost town the night we went in, shopping for an exercise bike.
We waited about 10 minutes for someone to ask us if they could help us find anything, or answer any questions about the exercise equipment. It never happened, so Lisa tracked someone down to help us. Not a good start, especially since we were literally the ONLY customers on that floor at that time. The salesman, once we found him, was very friendly and was also quite helpful describing the differences between the models. He helped us choose the Nordic Trac bike, even though it was $ 100 more than the Diamondback we were considering. One of the main reasons we were willing to pay more… «it’s made in America. Right here in Utah,» the salesman assured us. Cool! We’ll do our part! When we got the bike home, I noticed the giant MADE IN CHINA sticker on the box. NICE! Oh well… it’s pretty tough to find ANYTHING is this garbage shack that’s actually made in U.S.A. so we decided to just keep it. We opened the box and, of course, the bike was broken. Several pieces of plastic trim were broken off and the bike didn’t look like it «fit together» correctly.
So I call their national customer service to see what they could/​would do to rectify the situation. I was hoping they would deliver a new unit and haul away the broken one, as it was quite heavy and I had already heaved it by myself once. Instead of offering great solutions, I was «transfered» to the home fitness department. They transferred the call incorrectly or something, because all I heard… after waiting on the line for 10 minutes, was a dial tone.
Sears sucks. On the bright side… I don’t think they’ll be around too much longer, as NO ONE seems to shop there anymore.