True Gentleman

I have bought 10 custom suits. 4 from True Gentleman. I love their suits! Any place you go it takes time to get a custom suit. That’s just how it is. Mine took 6 weeks to 8 weeks. They turned out amazing. I get lots of compliments and the fit is perfect.

If you want a nice, fitted, good looking, custom suit then you should use True Gentleman but there is no guarantee you will actually get what you pay for.
I ordered a suit and a custom white dress shirt for my husband for our wedding. Sam met us at our house in Ogden in February and measured my husband for the suit and we were able to pick every little detail that we wanted. We had the suit rushed and paid an extra $ 150 to do so in order to have it ready for our wedding in April. We were told the white dress shirt could not be rushed however, and we were fine with that. In March we were given the suit and it looked great but that was the last I heard from True Gentleman.
By May, when I hadn’t heard anything about the white dress shirt I texted Sam to find out what was going on. He gave me excuse after excuse of why the shirt wasn’t done and then eventually stopped writing me back or answering my phone calls. In July I emailed True Gentleman since that is their only form of contact on their website. After numerous emails without a response I finally messaged them on Facebook and threatened them with a bad review and then I immediately heard back. Trapper told me that I would be getting a refund check and asked for my address. A month and a half later I still didn’t have a check. I emailed again and Trapper told me the check would be written and sent that day. Two weeks later I still didn’t have a refund check. I email again and Trapper told me he did send a check in the mail and it had been cashed. This guy had an excuse for everything.
We did eventually get a refund 7 months after I ordered the shirt but in the process I was repeatedly ignored, disrespected, and taken advantage of. I was given the worst customer service I have ever experienced. We love the suit but we will never use True Gentleman again.

If you truly want a fully customizable suit for a competitive price, look no further than True Gentleman.
No detail is overlooked. While undergoing an extremely thorough fitting process, you are given endless options of fabrics, buttons, seam colors, etc. to choose from. It’s almost overwhelming, but knowing that you get to choose just about everything about your suit makes it all worthwhile. You can even get a custom message stitched under the inner jacket pocket. Dope.
The suits arrived a little late but only because they had gotten held up in customs. Trapper and his employees kept us in the loop and maintained good communication during the whole process. Like a piece of fine art, a suit cannot be rushed so I’d recommend ordering one well before (at the very least 2 months) your wedding, dinner event, etc.
Basically anytime someone tells me they need a suit I recommend True Gentleman.

I’ve bought 3 suits and several dress shirts from True Gentleman over the last year and a half. I worked with Trapper each time. He gave me a great deal on each. One time the pants needed altering and he did it for free. It takes a while to get the stuff, but he told me that at the time I ordered them. I love the way you can make everything custom. Trapper gave me some good ideas on fabrics, color combinations, etc. that I would not have thought about. I’ll be getting all my suits and shirts from True Gentleman in the future!

My cousin was wearing a suit from True Gentleman, so my husband and I asked him where he got it. Turns out it was custom made down to the very last detail — buttons, buttonholes, linings, etc.
I made an appointment with Trapper and he came to our house to get my husband’s measurements. We asked him if we could have it by Christmas, and he promised it to us by the beginning of December. This first meeting was at the end of October. Beginning of December came around — he forgot to place our order. I understand, mistakes happen. Since then however it has been nearly impossible to get ahold of Trapper. We never got the suit, and when we asked for a refund on 2÷17÷15 he told us it would take 10 – 15 days to receive it. It has now been 6 weeks and still no refund. In the last 5 months since he forgot the suit my husband and I have sent 12 emails (to both of his listed emails), 6 texts, and called twice and he’s only emailed back 6 times to set up meetings (both at our house and at his tailor) that he never showed up to. The tailor informed us he didn’t even put the meeting on the schedule with her. He wouldn’t send us updates on the suit, nor updates on the refund of his own accord. He may seem too busy to respond to our various inquiries, but he had no trouble posting his own suit modeling shots on Instagram 36 times in 6 weeks! This just seems like blatant irresponsibility and disrespect from someone who is supposed to own his own business.
Over this 5 month period since we first ordered the suit in October, we’ve missed family pictures, two weddings, a wedding anniversary, a funeral, Thanksgiving, Christmas, New Years, Valentine’s Day, and five job interviews we would’ve liked that suit for. No worries, we were able to buy a less-​expensive suit through a different business and have it tailored within a week. Now we just want the refund.
In summary, don’t use True Gentleman for your next suit or do business with Trapper Roderick unless you want your messages to fall on deaf ears, and never want to see your suit or your money again.
Update 7÷16÷15: Trapper tried to bribe us to remove this review and not sue him by giving us a suit (ill-​fitting/​untailored, and without the rest of our order). Beware of other reviewers being bought for a positive review. Others have contacted me in response to my review — this behavior seems like a common occurrence. Buyer beware.