Flourish Chiropractic Studio

I was definitely interested in what Flourish claims to offer. I went to a group meeting that was somewhat modeled after a ‘time share’ presentation and it started and ended late. I went to a ‘consultation’ which was basically a continuation of the ‘time share’ presentation and was geared toward getting me to sign up for an $ 8000, six-​month package before it was determined what might be wrong… cart-​before-​horse method of treatment. It felt oily.
The ‘consultation’ also started a half hour late. After three hours of my time and $ 90 spent (an hour worth of paper work to fill out before the appointment) I did not have an exam nor a what I would consider to be a real consultation. Certainly a waste of my time and money.
Sarah was very nice, as was her office staff, but whoever advised her on her business model I think did her a huge disservice. I don’t even watch television due to the advertisements I certainly don’t want to experience an advertisement approach in the intimate setting of a practitioner. Even though everyone was nice, I still felt like a sucker.

This is an assembly line style chiropractic studio disguised as a «communal» set up. Someone else called it a «chiropractic club… where you punch in, line up and get a quick crack and go. » Thats pretty accurate. For $ 65 you will get about 3 minutes of the chiropractors very impersonal time. I tried to hang in there with this place because it was conveniently located and Im new to chiropractic, so lets just say, I didn’t know any better. They have very high turn over with staff (which says a lot), and they change their hours constantly so you never know what to expect. You will also be lucky if you have your calls returned in a timely fashion or at all. Appointments frequently get messed up at your inconvenience, but you will get a very sweet apology and there will always be an excuse. So, don’t be lured in by a free 10 minute massage or for a free initial exam. You will be immediately looking at an $ 1800 «package» afterward. And your 6 month exam is a half hour devoted more to writing a testimony to how great your services there are and ways they can get you to promote their studio. I also believe that Dr Sarah has a good, kind heart. I just think its a terrible business model. Inconsistent and overpriced. Now Im not new to chiropractic, and now I know better!!!

I cannot actually comment on the services of Flourish, but I can absolutely comment on the customer service.
Horrible customer service, not organized, not professional.
On the day of my appointment I called to confirm that I would in fact be receiving chiropractic work during my initial consult– as I have been in constant pain. The woman at the front desk replied «Wait, are you a new patient? There is no way we will be able to see you today.»
I’m sorry– I’ve waited two weeks to get in to your office for a consult and you just now realized I’m a new patient & didn’t schedule the alloted time for my visit? They also never confirmed my appointment. or sent the appropriate paperwork prior to my visit.
Instead of trying to accommodate a shorter visit for me (I had in fact booked a sitter for my 2 year old and organized my day around this appt) she told me there was no way they could see me– due to a new policy with first time patients. «She said sorry, I know this is an inconvenience».
YES this is definitely an inconvenience. I will not be visiting Flourish in the future, and I will make sure to tell all of my friends, neighbors or anyone who asks to avoid this place. I’ve never had an issue like this with any practitioner, EVER. The owner should make sure her staff is on the same page going forward. Get it together.

Awful business etiquette!

This place is NOT worth your time.
It is more of a cracking factory and not a place where you can really experience hands on and individual care. They expect you to sign up for a long treatment cycle regardless of your issues and the pressure to sigh up is oppresive. They are terrible about helping you bill your insurance despite saying they will assist with that in the beginning. The long wait times and factory feel are a real turn off. I would highly recommend looking at other facilities.
The only good thing is Hernan. He is an amazing massage therapist.

I am really sad to write this review but I felt compelled. Today I went in for my 11 o clock appointment. I am 7 months pregnant and wanted to try out something new to comfort my growing body. As I walked in there were two ladies dressed very nicely at the front desk. I could tell that they were new, and or, getting to know a new booking system. After successfully signing me I sat down. I arrived at 10:48 a few minutes early. They were informed that it was my first time there to see the doctor. As I was waiting a n irritated employee came out saying that she had no idea that there was a another client waiting for her and the lady next to me was asked to wait 15 minutes for her massage. Not thinking too much of it I continued to wait. I looked at my watch and it said it was now 11:15. Neither of the ladies at the front had advised me that I would be waiting late, that the doctor was late, or had even acknowledged me really. So I went up to the front to confirm what time my appointment was. They confirmed that it was at 11 and that the doctor was running late but should only be a few more minutes: 5 – 10. I was a little irritated at this point because they could have easily let me know that as I first walked in or at some point during my wait. I was really hungry and thirsty and could have gotten something to satisfy those third trimester cravings. I told them that I wish they could have told me earlier. They said they were sorry and there was no way to tell the doctor was so late:
Actually, ladies yes there was. You look at the doctors schedule and let me know that she was late. It’s called customer service.
I said I would wait a few more minutes.
Not sure what to do it wasn’t till 11:33 that the doctor came out and apologized for the wait. She would have seen me until she asked the two ladies at the front if I had my paper work. THESE ladies had forgotten to have me fill out the new client paper work while I was waiting. More annoyed now I began to fill out this 3 page questionnaire. The doctor came out again and asked if they had told me what my service would be like. «Oops we forgot they said» and then the doctor hands me a visual with information about chiropractic work. It is now 11:40. 40 minutes I had been waiting. At 11:45 I left very upset that these women treated a me so poorly, were so self absorbed that they could’t acknowledge the fact that I had been left unattended in this small studio for 40 minutes. I am still upset as I think about their lack of professionalism and respect for others. Even more annoyed was that afterwards no one called to apologize or try to make it right. Very disappointing.

I agree with what others have written about this place. Services are not as advertised, especially if you bought the Groupon/​Living Social. The high pressure to «get signed up» is hokey and unprofessional, not to mention they can’t answer simple questions about insurance or charges for services. It all was just too shady for me.

Truly, It has been some time since my personal experience with Flourish but I just seethe every time this listing comes up with 4 stars. Really Unilocal,out of the first 17 reviews, my math tells me 2.5 is more accurate.
With such great Chiropractors in the area why would anyone let themselves get talked into a yearly contract of any kind?
People need to know that the care here is good, not great and certainly not special. (The interior design is lovely, but really who cares?) It’s really ALL about the business model which is HORRIBLE – so annoying and overpriced.
So.
Be an educated consumer of health care and look around for care that is a good fit for you at a reasonable cost BEFORE you sign anything.
Best of Luck!

So, I didn’t pay for anything here… You might want to take what I say with a grain of salt, but I think that my experience with them says a lot about their business.
I actually got a free ten-​minute (or so it was SUPPOSED to be) massage as part of some kind of promotional thing that they were doing at my office park. I had an appointment in the time slot after one of my coworkers, but I went over there at the same time as him with the intention of waiting the ten minutes until I was up. Anyways, they had me fill out the paperwork and sit down for the massage a little early…
Was that a massage? I guess it was supposed to be. The woman seemed like she hated her job. She was sort of weirdly poking me… There appeared to be no knowledge of anatomy or the layout of muscles across my back. I swear my cat gives me better massages when she tries to get comfortable on my back (or head) as I try to fall asleep. Hard to imagine that they would think that would be good advertising for them.
To make things worse, she told me I was done («Okay, I guess that was ten minutes.»), and I look up to see my friend was still getting a massage! He’d sat down a good five minutes ahead of me, and his massage lasted a good three minutes after mine. No wonder it felt like a two minute massage… I guess it was.
To make things EVEN WORSE, they pressure you into signing up for a free consultation and massage at their office. Awkwardly, the guy told me the whole process of how many times they would call me before cancelling my appointment (So we’ll call you, then we’ll text you, then we’ll call you again, then we’ll text you the night before your appointment…). He was right. I did get about a million calls/​texts from them to basically say «You’re sure you’re coming? You’re going to come, right? Please come???» Naturally I cancelled, and so did all of my other work friends.
And the WORST thing of all of this that led me to write this review a few months later is that I just had a missed call from them on my cell phone. I put it through to voicemail. Three seconds later, I see «Flourish» pop up on my work phone’s caller ID. Really, guys? Leave me alone.

While I have not been back to Fluorish, I thought I would update the situation since my earlier review. A few days after my last visit, I received an email from a staff member at Fluorish, apologizing for my experience and the offer to take advantage of adjustments and a massage, courtesy of Fluorish. While I appreciated the offer, I declined as I found another chiropractor that I am happy with. After declining the offer, I received an email from Dr. Scharf, again apologizing for my experience. She also stated that she has changed her policy regarding adjustments and would accommodate patients that needed help.
I appreciated that they contacted me about my experience and made the effort to correct it. I think they have good intentions and legitimately want people to feel their best, but I think they may have needed to realize that not all of their patients are in the same place.

I’ve always had issues with my shoulders and lower back ever since I can remember. The crunchy feeling when I would roll my shoulders could never be fixed by doctors or massage therapists —they’d say it was tendinitis or that I I am overly flexible but nothing would heal the pain and the noise. After starting at Flourish I’ve seen a dramatic difference in the pain I feel between my shoulder blades and the crunching noise, when I would move, has almost dissipated completely. Standing with the correct posture doesn’t hurts as much, I have more energy and feel less pain/​stress by the end of the day. Can’t believe it’s taken almost 10 years to find a solution, probably due to the fears and myths about chiropractic but after starting here, I don’t know how I went so long without it. I’m committed, addicted, and in love with the program.

thumbs down.
After a great deal of time, very personal information shared, a chunk of money spent-​I was asked to sign a year contract and pay monthly for services. All before I was ever adjusted!
This is a chiropractic club. You punch in, lay down with others in a row and get crunched. All by a different doctor than the one that gets to know you so well.
While I believe Dr S has a good heart and true intentions, this spot is not for most looking for chiropractic care.
Had I read honest and detailed reviews on Unilocal before I went… I would have spent my time and money somewhere to get the help I both want and need.

My physical health is infinitely better today, as compared to 10 months ago. Granted, I’ve made a few positive changes to my life, what I can say is it was all started after my first week at Flourish. Once I felt more circulation and mobility, I wanted to start moving! It was the beginning of a time of transformation in my lifestyle. This– without a doubt– has been a worthy investment in myself!

Coming into Dr. Scharf’s care has been a catalyst for me to renew a healthy lifestyle. It’s amazing how many different aspects of my life it has shifted for the better. she is remarkably kind and gentle, yet strong and inspiring. Thank you!

My mom bought me a groupon for a massage here and I went today. Quite possibly the best massage I’ve ever had. I will for sure be back. Note, the parking in front is metered and they don’t have change for bills so make sure to bring change or park somewhere down the street… but the massage is WORTH IT.

Dr. Scharf has an amazing gift. I have some life long spinal problems and Sarah has been unraveling it. The process has been slow but clearly progress is being made. Thank you
I have gone to many Chiropractors throughout the last 20 years and she has been on the top of the list of most powerful healers in my life.
Thank you so much Flourish!
Susan Renaud

I bought a deal for a deep tissue massage + chiropractice exam. As a massage therapist myself, I really enjoyed the massage with Sarah, although the front desk person seemed a bit disaorganized. I didn’t really feel «welcomed» when I first walked in. Also, my massage started a few minutes late, but ended exactly at the time it was supposed to end, so I think I got jipped a little. Other than that though, Sarah hit all the right spots that I requested & customized the massage to fit me.
I have yet to redeem my chiropractic exam. I think it’s kind of weird that they separate it into 2 different appointments. I would’ve much rather have gotten both done on the same day (and I know it’s possible since I use to work at a chiropractic office before).

This is certainly a different feeling place than your sterile Dr.‘s office style Chiropractic practice. It’s a little like a wellness spa with really great knowledgeable staff.
Dr Sarah Scharf is skilled and intuitive and while it may seem like a big operation here, it still feels like a small one (if that makes sense). I’m looking forward to my new more healthy life and am already feeling a difference.

I can’t recommend Flourish and Dr. Sarah Scharf more highly. My back had «gone out» and Sarah helped me with the severe pain quickly — before the adjustment you can barely move, and afterwards there is motion and you wake up the next morning feeling like a week of healing has happened. She’s got a great touch.
She also has a wonderful philosophy about getting past the putting on the band-​aid and going beyond to make you healthier and happier on a deeper level. Your whole life can be better!

After deciding I needed chiropractic help, I found this place and had a great first visit, Dr. Sarah actually spent time figuring out what needs to happen and seems very skilled, but unfortunately after that point the whole experience gradually changed into a factory-​like feeling where you silently lay down next to several other people, get a quick crack adjustment and walk out. I think she means well, but she certainly pushes way to many people through there seemingly trying to maximise profits. I just felt like I was processed rather than cared for.