Ongaro & Sons

These guys are wonderful! Honest, efficient, extremely courteous, and respectful of property. Incredible value for the price — they take care of everything, from soup to nuts. (We had them add a/​c to an existing heating system.) We’re sticking with Ungaro & Sons for years to come — color us extremely satisfied.

It’s so hard to find someone to help you fix problems when you have zero idea what the actual problem is. We have a heating system that was installed by the previous owner and it’s been a bit of an ordeal. Radiant heat seems to be a bit of a specialty issue. Ongaro, and Roberto in particular, has been a reliable partner and now we have a functioning system. Roberto’s communication is incredible. He has arrived early, stayed late, dealt with the manufacturer on our behalf. We always feel like he cares and will do whatever it takes to find a solution. We never feel like it’s «just a job.» Because of him, we are a client for life. Also love that Ongaro is a local, family-​run business.

I have to say Esteban was fine example of a plumber who cared about his customer and his trade. I definitely recommend Ongaro & Sons and specifically Esteban Baldenegro.
Thanks.

We had A/​C installed. Great local family business. Dale gave an accurate estimate and the installers were quick, friendly, and efficient.

I had a very inefficient furnace that kept going out intermittently-​naturally when it was the coldest this winter. When I called Ongaro and Mike arrived, most times it ‘magically’ worked. Through this he was very understanding and patient. He could test the system trying to duplicate the fault. He explained what he was looking for and why he was doing certain tests. Eventually I ended up replacing the furnace with a quieter, more efficient furnace and thermostat. I love both! Thank you Mike for all your help and patience and to Dean for assisting at the end and walking me thru the thermostat set up. I love being able to adjust it remotely via my phone. My family used Ongaro for many years and I hope to continue the tradition!

To be clear, it’s impossible that I had not paid any bill to your company because as I stated in my review I hadn’t called for service in at least 10. years. And to reiterate, we never received a call back to reschedule or explain the reasoning for the refusal of service. It would have been nice to receive such a call, but it never came.

On the coldest time of the year our heating system gave out! We had speedy service from ONGARO and Sons…
We moved into this house a couple of years ago and never had the heating systems checked out. This is a radiant heating system so it was a mystery to us.
Roberto cam over bright and early and proceeded to overhaul our system that had been neglected for years, purged the lines of all the bubbles thus reducing the air and allowing the water to flow evenly. The fact that he explained the workings so I could ‘see it’ said to me that he knew what he was talking about and so did I.
We give them high marks for SERVICE and COMMUNICATION.

Our boiler system for our radiant heat failed on Sunday (the coldest day yet this year). I left a message for Ongaro and received a return call on Monday at 8 am! By 9 or so, Roberto Filice was at our home and began diagnosing the problem (s). I spent the better part of the day, speaking with him as he worked through the various issues including a failed pump, failed ventilator and incorrect plumbing (which he corrected) that prevented purging the system of air (that probably caused the pump’s failure because it overheated). With each step he explained his reasons for concluding there was a problem and his proposed solutions. It could not have been a more pleasant or reassuring experience under the circumstances.

Super solid operation. Our aging furnace was well taken care of by Michael, followed by good advice on next steps for our asbestos and heating system. Dean put together a quote for a new furnace, very honest, helpful and straightforward. Having struggled with another vendor prior I am very appreciative of being treated with honesty and respect. When we do put a new furnace in it will be Ongaro.

Had to have a new furnace and wanted to add a/​c. Dean came and gave me my estimate and other tips. Dan and Umberto did the work and were timely and left no trace. Excellent service and I’m warm and cozy now.

RATS — Literally and figuratively. The crawl space was getting warm from rats opening up ductwork. Ongaro & Sons did some emergency patching and then returned in a timely fashion to replace the old ducts under the house with new, rat resistant (and non-​leaky) ducts; and taped the registers inside the house. The crawl space was cleaned and the joist insulation was adjusted where needed before they left. Great people dong a great Job in a timely manner.

Kevin from Ongaro and Sons went above and beyond for us– expediting the install of a new unit and providing space heaters for the two days we were out of heat. I am very grateful for the excellent service and personal touch in an age where most companies seem to be doing the minimum.

Roberto did an excellent job in a very difficult situation in regards to the faulty gas lines and water leaks. He remained professional throughout and gave fair estimates for his work and stayed within those estimates.
I am a REALTOR and will most certainly recommend Ongaro again.

Very punctual and professional service.

Ongaro and Sons did an amazing job with our duct work. They were fast and very reasonably priced compared to others. Will use them again.

Excellent service. The proposal was clear and they provided expert advice to help me make my choice. They pulled the town permit for me which was very helpful and saved me a lot of time. On the day of installation, the team was very professional and courteous as well as being respectful of my home. I would definitely use them again.

The two men who came were very professional. They showed us what they were doing and how it help us heat the house come winter. We will continue to use Ongaro because the quality of work and the people they employ.

I received excellent customer service from a gentlemen named Mike from Ongaro and Sons heating and Cooling… he was from the very start very warm and friendly and eager to solve my problem of putting in a new thermostat from a nested electronic system… he quickly solved the problem and installed the new thermostat and I am very grateful to him… he was on time and worked very efficiently and expeditiously. Thank you Ongaro and Sons for a job well done!
Diane Fraser
Tiburon, Ca.

After being a loyal customer for the past 8 years, I have been nothing but disappointed in the last few interactions I have had. I will give them one star because during the prior 7 years they were reliable, and consistent. However, things changed…
Among the odd job here and there, Ongaro has been cleaning out our lateral sewer line every 12 – 18 months as maintenance on our old terra cotta line. Then, after the last clean out, I received a notice from the city that it needed to be cleaned again 6 months later? I questioned Paul the owner, and asked if it was possible that the last clean out wasn’t preformed as well. He informed me that wasn’t possible. They cleaned it out again, and now 4 months later, it needs to be cleaned out again? Ongaro has not been willing to offer me any discount for the work ($ 576 much higher than any other plumber), even though I have been very loyal customer over the years.

If you are planning a home remodel that involves HVAC call them. You might think that Ongaro is an established firm that is way over your head in terms of budget you would only be right on the first count. We had another small shop bid on the work and then called Dean Ongaro (for reasons unrelated to competitive bidding.) To our surprise the numbers came in just a few hundred more from the less experienced firm. A no brainer. The folks at Ongaro are true professionals and Dean and his brothers have built a great team.