Best Buy

I went in to buy a FitBit flex. Well… I left with a FitBit Charge HR AND I got the Amazon price match for it. I also priced Android tablets with Microsoft office and I’ll be going back to get it in a day or few. Yeah, I’ll be turning traitor to my iPad, but it’s so user friendly for my job in real estate. Best Buy, you sucked me in again, but at least it’s all useful stuff!

Bought an Iphone5 11÷21÷15. It has quit working. Called Best Buy and am told it is under Apple Warranty. I take the phone to the Apple store and find out that Best Buy had sold me a used, refurbished phone as new. It is no longer under Apple warranty as the purchase date according to Apple was 10÷13÷13. I call Best Buy back and all they can say is «I’m sorry» and refuse to do anything. It is illegal to sell used merchandise under the pretense of being new.

I haven’t spent 1 cent at any BB since 1999 since horrible CS, arrogant unhelpful uneducated mgrs. that tend to walk away or yell at you, unknowledgeable staff — many with attitude — which I can tfigure out since they are just retail «clerks». DONT shop at any BB. Not worth the lies, stress, demeaning behavior from untrained, uncaring mgrs. DONT waste your time.

I recently bought a video graphics card for my nephew and didn’t get to try to install it for him until closer to his bday. I opened it up and it was the wrong size. I’m not able to return it because Best Buy only has a 15 day return policy. Now I’m stuck with a GPU that I can’t exchange for the correct one! I don’t think I’ll be spending my hard earned money here again.

I’ve been on hold with this store for 1 and a half hours already. I’ve tried calling them 3 times within the hour. I’m still on the phone as I am typing this review. I could’ve driven there and got my question answered and still be on the phone. This is ridiculous. I would expect this while calling their global customer service center, but not at a local Best Buy store.

Unfortunately, I did not know they allow third party stores to be associated on their website who have poor customer service policies. I ordered a stereo from their website. Since it was a duplicate gift, I tried to take it back in the original box it was shipped in to Best Buy but they do not honor the return from the Best Buy Marketplace on their website. This return turned out to be a nightmare. Only after 12 attempts of calling and emailing Marketplace’s customer support, I received a return authorization. Then after my return was processed, I was informed I was charged a restocking fee and did not get my entire refund. Beware of this when placing an order!

Like all Best Buy locations, it’s a chain store with a big store mentality. They have a little bit of everything but not a lot of what you might need. Prices are competitive. Staff have no specialty training. The store is often undermanned. You can check availability online. So, if you’re looking for top notch everything, look elsewhere.

just needed a little o’ thumbdrive but the selection was super small so i opted to go to the location by my house instead.

One of the store employees made a mistake checking out and was trying to correct problem. He asked the manager for assistance. When the manager arrived, he was very arrogant and seemed threatening, even telling us, «if you don’t like it you can leave». A simple fix quickly became a promise that I wouldn’t buy anything from that store again.

The store looks good, stock is sufficient, and the people are helpful, however they don’t always know what they’re talking about. I don’t know if they are inexperienced, don’t know the products, or work on something of commission basis. I am in the market for a new TV so I decided to check out Best Buy. Given my budget and the area it was to fit into they were trying to steer me into one particular set. When I mentioned that, oh by the way, I’m disabled and would need it delivered, set-​up, and connected to the current sound system they immediately tacked on $ 150! So much for my budget. If I need something in particular and I know exactly what I’ll order it for in-​store pick-​up.

No purchase made yet I was here in this store to browse (I am an Indian) a gentleman who works in Best Buy walked towards me asked me if I am interested in getting 10% off on any future purchases with this particular registration.
I replied him back politely I believe I have this registered
He just turned and kept walking, that’s it!!! No response from him. I felt discrimseriously I am a human there

Nice clean store with a good selection. Everyone we talked too was super helpful. Prices are cheaper online, but that is to be expected I guess…

Worst possible service ever Simples things are made hard! Getting an up grade here is worse the a root canal

Went in there to get a new phone. The guys working the phone area were blasting rock music and talking on the side. I stood in front of the area and wasn’t greeted or helped. I had to go over to their group and ask for assistance even though I was in clear view. When I did get their attention they seemed horribly inconvenienced. The transaction was awkward and the rep barely spoke except when he needed some account info. They all seemed very unprofessional and it was blatantly obvious they’d rather be doing ANYTHING else than working there. The last time I was in the store to upgrade my phone the staff was awesome. This was hands down my worst experience in a Best Buy store. The customer service has gone down hill.

I will NEVER use Best Buy again! They outsource all their service/​installation and NO ONE is accountable! It took us 2 months to get our TV working again, and that is with us buying a brand new 65 inch TV and all the additional components. 7 visits later, my husband finished the job. Now we stupidly bought a dishwasher there and could not get them to actually deliver. This, only after I took a day off work to wait for them. THE WORST CUSTOMER SERVICE EVER!!! GO TO SEARS!!!

The only reason to not buy appliances or electronics online (since they are usually better priced) is because of the service you get at a live store where you live. Unfortunately, the service at Best Buy is horrible. Complex home theater issues, good luck finding someone that can come to your house to take care of it. Better off spending the money and get Bjorns. Appliance purchases are even worse. We bought a dishwasher and waited all day for them to install. Apparently, they finally came at 7pm, but never went to the front door and we assume that they went to the side door because they said they knocked and then left. The lights were on at the house and the cars were in the driveway, so pretty obvious that we were home. Even though you buy the service plan thru them, they contract everything out to third parties that they don’t even keep track of. We literally called Best Buy less than 5 minutes after they supposedly left our house and they couldn’t get in touch with the installers to turn around and install the dishwasher. To make matters worse, they still wouldn’t give us another installation time window that wasn’t over 4 hours long, so we are canceling our order and heading over to Sears.
Best Buy has lost a customer that has spent over $ 3000 there over the last six months alone (not including the dishwasher that we are cancelling).

I went in to buy a camera and the guy was outstanding. He knew all about cameras and showed me how each camera responded to different shooting scenarios, pros and cons of each etc.
Went in again to buy a new cell phone. The employee was more concerned about her personal text messages on her phone. I told her I wanted a black LG for Sprint. She started processing a white Verizon phone. I asked her if I could keep my plan. She just shrugged her shoulders. Turns out they were out of the phone I wanted.

This was actually the first time I went to a Best Buy and received service like one would see on TV! We went to purchase phones, we deceided on Samsung Galaxy Note 3 and the guy James who worked the Samsung area was very informative made us feel good about our decision. James is the perfect example of who you’d want to hire… The sign up process was made very easy by Al and Miles we even got a Tablet because they were very aware of their promotions. I hope we can get this type of service in the future

This is my first time inside Best Buy in about 7 years. The store was clean and there were not a lot of people in the store for a Friday night, but sales associates were hard to come by.
I came here for a phone special that Sprint told me about. I wasn’t able to buy a phone without talking to «Best Buy Mobile,» so I was told I needed to sign up on a list so someone could help me. I was also told by the BB Mobiles Manager that there is one person ahead of me, and I should be waiting no more than 5 – 10 minutes. So now I’m wondering why, after waiting for 45 minutes, have 3 people gone ahead of me?
My sales associate was Gloria. She was friendly, but far from knowledgeable about the phone’s features (despite telling me she’s a computer science major at the local university). I honestly don’t expect tech savvy people at Best Buy — they’re here to sell you stuff, not to know technical details on products (but that’s most electronic retailers in general). Of course, they tried selling me the add-​ons that make the company money, like extra batteries, a case, a warranty replacement plan inferior to that offered by my cellular provider, and etc.
All in all, if there were another special offer like this, I would probably come back to Best Buy, but for anything else, I’ll stick with
.

Very helpful staff in most departments. Except for the guys in the tv section, be careful how you ask a question if their easiest answer «I’m not sure,» followed by walking away then that is what they’re going to go with.
It took an employee from another section three tries with TV guys to get the answer for me, from the original guy I asked… funny.
Also run from the Direct TV people, they are vultures.