Elite Care 24 Hour Emergency Room

Yeah… Re-​revised as of right now. Just got a refund check for 26.46 and maybe that’s just the first check, I don’t know. But, it’s far less of a refund than we were expecting given the conversation we had with customer care. Care was good but we can’t afford to go back there.
*****
This is a revised review. I originally was very upset about my bill. I did not have a full understanding of the stand alone ER concept and how much facility and doctor fees would vary depending upon the situation. I’m very grateful for the staff, their patience and willingness to work with me on payment and advocate on my behalf with my insurance company. Suffice to say, I’m much, much happier. Please be aware that this facility may be considered «out of network» for your insurance and that you should definitely call Elite Care directly with questions about your bill. I called their billing department and there is not much they can do to help.
I also need to add that despite my issues with billing, the staff and doctors did an excellent job in caring for me while I was there.

Went here a couple of weeks ago because I had cellulitis on my arm from a glucose sensor that I wear. It was very clean, which I loved! Can’t remember much about the waiting area because I barely sat down before I was called. The nurse and doctor were very nice and professional. They didn’t act like they knew more about my type 1 diabetes, than I do. I got an antibiotic shot to boost the antibiotics. I had to wait 15 minutes after the shot to make sure there was no reaction. I was in and out within one hour! Yes, it is more expensive than an urgent care, but they are crowded and the wait is generally a few hours. I hope I don’t have to go back anytime soon, but glad that they are so close to my house.

I would not wish this care on my worst enemy. The staff, including the dr, were incompetent, condescending and had zero bed side manner. It appeared that I was the only patient in the clinic, and I was taken back to a private room immediately and that’s the only positive thing about my visit. Let me start by saying that I go to the Dr, Maybe 3 times a year, and thats usually allergy related and the only time I have visited a hospital was for my c-​section. They treated me as if I was over reacting, I went in with the feeling that I couldn’t catch my breath. I was VERY freaked out and they knew that, I was so scared that I was just sobbing. As I was waiting in the room I here a woman stopping to tell stories about Gardening outside my room, turns out it was THE FLIPPING DR!!! Her stopping to talk about a recent gardening experience was apparently way more pressing then a super scared patient. I wanted to slap her. At one point after not being able to pin point the possible allergic reaction the Dr. asks if I want to be hooked up to an iv!!! FOR WHAT!!! You don’t even know what’s wrong with me!!! She was trying to get $$$$$ out of my visit is what. Then the nurse comes in about more paperwork and I was wheezing again and I asked her to listen to a very obvious wheezing sound and she responds, «what? You’re breathing.» I walked out so disgusted, I felt awful was still horribly scared but I wasn’t going to sit around for more Flippin ppw. I already filled out 6 pages. It was a nightmare. They didn’t give 2 craps about me. The dr. Lady was dr. G– something… I realize that there a people out there that always feel they are sick and make it tough on others but it was awful. Just awful. Never go!!!
In addition, I was under the impression that it was a med clinic. After reading more I see it’s billing is more of a parallel to an er. So I’m extremely fearful of getting a bill from this awful place. For 5 min of the dr.‘s time and an oral steroid pill and really crappy treatment. Side note, the receptionist actually had empathy.

My visit to Elite Care Emergency Room was for a possible broken ankle, knee and thumb. The service provided by the staff was exceptional. Five Star hotel service to be exact. From here on out I will visit ECER for all my emergency health issues.

This Emergency care center provided us with fast, reliable and professional service when I took in my son for a sports physical. To top it off… It was free!

Full Service ER w/​o the wait is their tagline. It’s not true. Yes I was taken right back, and had blood drawn w/​I a half hr. But it was another 3 hours before they gave me fluids. All in all I was there 7 hours, given meds that didn’t help my migraine and only one bag of fluids, when I was severely dehydrated.

Stay away! They way overcharge your insurance and I was left with an over $ 2,000 bill for me to pay! The tests done for my daughter were only $ 300 and the rest was for doctors fees & the facility charge!
I will never take my child to this facility again.

$ 1,500 was due after the insurance company paid over $ 1,600. All that was done to my fiancé was steroid shot and strep test. Took about 30 min. She has great insurance and we still owe $ 1500

Stay away. The idea here is to «appear» as a «Urgent Care/​Walk In» type clinic. In reality, they bill as an ER. They overcharge your insurance for «emergency room» services. They not considered «in network» for most if not all insurance companies. They will run unneeded tests, xray’s etc… My wife went to Elite Care with a fever. Why would they take X-​Rays, 2 Flu tests, Blood work, Urinalysis and a Strep test? The bill came to almost $ 4k!
They over-​charge the insurance, and then balance bill you for the remainder. I would suggest going to a true urgent care or walk in clinic, not a Pseudo ER.

My son hit the back of his head on chair at daycare. As I drove to pick him up I remembered seeing this place near our home. I called ahead and they said they could help us. We were seen as soon as we got there. The staff was amazing! My son is 16 months old and they all treated him with kindness and care. He was given a teddy bear and all the pens he could play with. The doctor saw us promptly and did a full exam. My worry was put to easy and was told to observe him for any changes. I have waited and waited at ERs and urgent cares a like but I have never seen so much hospitality in my life! Thank you to all the staff and Dr. Thomas at Elite!

We were on vacation in San Antonio when my 3 year old ended up with an ear infection and needed a prescription to clear it up before flying in a few days. We entered urgent care and up came Elite Care which was located in a strip mall near by so off we go. As you can tell by the pictures clearly its a nice place. It was quick we were maybe there for a total of 10 minutes so very fast. The doctor checked his ears and confirmed what I all ready knew then wrote out 4 prescriptions overkill if you ask me I just filled the one that we needed. What was very upsetting about this is getting a bill in the mail for $ 1300.00 plus an additional bill for $ 275.00 for the doctor. We are trying to work with this company to get the cost down to something reasonable but so far they have not been overly helpful. I certainly didn’t feel good when I got this bill. OUCH!