Lucchese

It is very rare that I feel the need to write a review containing something like this, especially since it is something that I very rarely run into. However, I feel that it is important to mention for other customers to either prove, or prove wrong. Lucchese is a well-​crafted, extraordinary boot brand name. When customers are willing to spend anywhere from several hundred to several thousand dollars on a product, out of this world customer service is almost an expectation, and should not be provided at any lower of a level.
Today, I watched the salesperson at this Lucchese branch politely say hello to my fiancé, then ignore him as he browsed the store; mind you, he was wearing custom handmade elephant-​hide boots at the time that cost as much as the ones he was browsing through.
After him, several different customers walked in and were greeted with smiles and offers for assistance or explanations of the different types of boots they carried. My fiancé, looking to buy, was still left unattended. Two of the other men assisted explained that they were simply browsing while their wives shopped in the Quarry stores. The salesperson continued to talk with them anyway.
My fiancé, feeling the vibe, decided to leave and purchase a pair of caiman and a pair of ostrich boots at Shepler’s later that day instead.
I rarely identify this, but I see that the service – well, lack of – that he received today was racial profiling. Hopefully this was an accident, and not the usual occurrence at this Lucchese branch. In any case, Shepler’s was much more helpful, friendly, and able to land two easy sales at once!
My rating system:
5 stars= Driving across town just for this!
4 stars= I would recommend visiting.
3 stars= Average, acceptable, positive.
2 stars= You might be able to drag me in.
1 star= I will definitely not be returning.

This post is not about Lucchese boots. They are great. This post is about the store. I purchased boots here and was originally happy with the customer service. When I got home, I noted that the boots which I had purchased were less expensive on the lucchese web site! The same exact boots! Why is this store selling boots for more money than their own web site? When confronted with this fact, the salesperson said that he didn’t realize the price difference! Really? The lucchese store does not know the prices of their boots on their own company website? I definitely feel that this store was dishonest with me and is trying to take advantage of customers. I would avoid this store as they are upcharging compared to the company website. Obviously, I returned the boots and will not shop there again.

I recently purchased a pair of boots here, and I don’t think I will ever wear another brand of boots again. The craftsmanship is top-​notch, customer service phenomenal, and satisfaction guaranteed. I wasn’t aware of all of the history behind the Lucchese brand, but it is easily the highest quality you can get, and who can beat boots that are handmade to fit your feet?
In addition to this, the in-​store experience can be compared to Nordstrom in the sense that the Sales reps will ensure that you are completely satisfied with your purchase throughout the entire process (a handcrafted pair of boots will take a few weeks to be made from purchase date).
Despite the higher price associated with the excellent product and service, I sincerely recommend that you purchase your next pair of boots from Lucchese.
Ask for Sergio when you arrive, and the rest will be taken care of.

There are 2 types of boots in this world, Lucchese and everything else.
Through the years I managed to collect a few pairs of them and each-​time I slip on a pair I feel the hand made excellence that goes into crafting such a marvelous work of art.
Once you hold a pair in your hands, you will immediately know why Lucchase get the «street cred» of the boot wearing world.
Walk right in, ask for Larry and get ready for the Lucchese experience that most people will never know.

Luchesse makes some of the best and most comfortable cowboy/​girl boots on the planet.
This store offers a selection of their line as well as a custom bootmaker. In addition you can find high quality western wear, bags, and accessories from companies like Filson.
The staff here is very friendly.
If you have the cash to spend on quality boots this is your place.

I own several pairs of Lucchese boots, I bought all of them online at Allens Boot company. I wanted to see what the company store had to offer. They had a pretty decent collection but very few boot with the #3 heel or the walking heel I was looking for. The store was packed with customers, the staff were trying the best, when you drop $ 1000 on a boot you should expect a little more in terms of service, which I think is missing because they are understaffed. Most customers (including myself) tried on a few boots and left without making any purchase. There was one customer who walked in saying «I am probably going to walk out with a pair of boots». I am not saying I did not have a good experience here, but I expected a lot more in terms of selection and stock, they wanted me to place the order at an extra cost for the customization I was looking for, but I think I can find what I am looking for online for less than what the store wants to charge. I am a huge fan of Lucchese so I wanted to visit their store to see what it look like. Honestly I was not there to make a purchase.

I was lucky to stop in when it wasn’t too busy and I experienced fantastic customer service. In addition to boots, they carry a very nice selection of clothes and accessories. I didn’t use it, but I think they even have a layaway plan! :)

There are actually three Lucchese Stores. This one in San Antonio, one in Santa Fe, New Mexico and the factory store in El Paso Texas. If you are looking for boots made for your exact foot measurements your one and only choice is the El Paso Factory Store. El Paso is also the place to got for bargain «seconds».
I got a great education at the San Antonio from Carlos who is a master at fitting cowboy boots and an oracle of knowledge.
The «Classic» line is the best and the only one Lucchese will replace the sole on. When Lucchese replaces the sole they basically rebuild the boot. If you watch the excellent
you will understand how the boots are made. When they rebuild your boots the use the factory «Twisted Cone Last» which is the foot shape the leather is built around. They remove and replace everything on the bottom including the heel, instep and sole. They only way resoled boots will fit like new is if the are resoled on the factory last and only Lucchese offers that service and only to classic owners. This is a long way of saying if you plan to own the boots through more than one pair of soles your only good option is to buy the classic line. Third party resoling often results in a narrow fit and will never equal the factory fit.
I have big hard to fit feet and Carlos was super helpful. He had three pairs of boots for my 13.5EE feet which is a size almost nobody makes. The roper I wanted that did fit like a glove was very tight to pull on. The factory store will stretch the throat of the shaft at no charge.
This is a «boot» store with an amazing selection of the best quality cowboy boots available. There is also a decent selection of belts and not much else which is fine with me. The staff are great, ask lots of questions, let them know what you want. They will treat you as you would want to be treated, in the best boot store in the world.
I detoured to San Antonio while driving from Dallas to Houston just to visit the store and it was worth it.

Great service and hospitality! Although the boots that I wanted were far from reach of what I could afford (né where from $ 1,000 and up) the salesman did not make me feel uncomfortable at all! He graciously offered his assistance. With that said if I could splurge like That, this place would def get my business hands down!

The Good:
: it’s a boutique store for the Lucchese brand, which has been around i believe since 1880, so they’ve been making boots for a LONG time now and know what they are doing
: they have a variety of boots from different lines they carry
: all Lucchese Classics, Lucchese 2000 and Lucchese 1883 boots are made 100% in the USA. their factory is in El Paso, Texas. bonus!!!
: depending on the line of boot, some are partially handmade, some are entirely handmade
: the store people were really nice and patient and helpful
: they have accessories in their store, like hats, belts, and more
The Bad:
: they can get busy here. be patient and their staff will find their way to you.
: not a huge selection of pearl-​snap shirts for men or women. wish they offered more in terms of accessories and clothing, not just boots.
: not for the thrifty. boots start at the $ 250 range and can be in the thousands depending on the material and level of craftsmanship
: they are the only TX location for now. however, the employee told us that they were planning on opening boutiques in other TX cities. hopefully Austin is on that list?!
The Ugly:
: none
Would I go back? Definitely. If you are looking for quality boots made here in the good ol USA, look no further than this boutique.
This place is IN.

What a pleasure it is to shop here. This is one of only two Lucchese company-​owned stores in the US (the other being in Santa Fe, NM).
Lucchese (pronounced ‘Lou Casey’) is the best retail cowboy boot brand in the land, and one of the oldest. Sales Associates will measure your feet to obtain a truly custom fit, and then order the boots to be made to your specifications. (My feet are wide with a high arch — and Lucchese can accommodate even my unusual feet.) But be forewarned, their product is in such demand, there is a two to three month backlog before your new boots arrive. (The wait will likely be longer towards Christmas).
Of course they have boots right off the shelf, but why not indulge your creativity and design a pair that are exactly you? Patrons can select different materials, heels, toes, and even bring in a design of your own if you are feeling really bold. Life is short; be bold.
The only slight negative was that the help was a little uneven in their training. Ask for Carlos, he is very knowledgeable and will treat you right.