Mike’s Appliance Service

Our warranty repair was given to Mike’s for service for a range. It took about 3 weeks to get the part in, and we (the homeowner) had to make calls to the warranty service and to the parts distributor to find out why the part was on back order. Turns out they had the part at another warehouse, but it seems the repair company (or anyone for that matter) would have to call the parts company’s 1 – 800 number to actually get it sent. It only took a few days after that to get our range repaired, finally. The person who answers their phones is not very customer oriented and borderline rude. So ding one star due to customer having to find out the part was actually available and how to get it, and another star taken for their customer service.

Well read all the one star reviews and that is what you can expect from these guys, I am so disappointed, they relying on just making service calls and not fixing anything, so sad

DO NOT USE THIS COMPANY. They should not be allowed to have the word «Service» in their name!
I am being forced to use them due to an extended warranty with Best Buy/​Pacific Kitchen & Home. I have an LG washer that needs repair and had an appointment set up, I received a call the day of the appointment saying that they would need to reschedule since they needed to order parts for the issue I was having even though they hadn’t even seen the washer yet… wasted day off #1. After waiting over a month for parts, I had an appointment scheduled for today and I missed the phone call but was able to call back within the 10 minutes that they give you to call back. After being placed on hold for quite a while I was informed that the driver had left the area and I would need to reschedule… wasted day off #2! The lady wasn’t even nice about it! I am now trying to get Pacific Kitchen & Home to send another company out to service the machine. I want nothing to do with this company especially after reading the other reviews.

This company has absolutely no regard for customer service. Unfortunately they are a provider for Lowe’s extended warranties on appliances they sell. Mikes Appliance Service scheduled several appointments to fix my refrigerator and either no showed (with no call) or called to tell me they are waiting on parts. When I pressed them on expediting my parts I was put on hold and Voila my parts were found and they scheduled an appointment.
My refrigerator has been broken since ⁰⁸⁄₂₀₁₅ and they finally completed the repair 10/​07/​2015 at 8:30 p.m. causing me to miss my Daughter-in-law’s birthday celebration. I hope no one ever uses this companies service, IT IS TERRIBLE!!!

Great service! I have NO complaints. Came out and repaired our Whirlpool dishwasher drain motor quickly and effectively. Very nice and courteous. We are very happy! :)

Mikes has been working on my dryer since Jan 2015 under LG warranty. It’s end if April and still not fixed. They have made 6 trips to my home, canceled two and missed one. Mind you they only service my area on Tuesdays and I have to take off work each time. I could have purchased a new dryer for the amount of $$ lost missing work. Additionally, Mike does not return calls and when I call LG they show Mikes only making two trips to my home. What a joke. As of today, LG is supposed to assign another service company. I WOULD NEVER RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES!’

Horrible company and dishonest! I scheduled service through my warranty with Home Depot. I had to wait 5 days for this appointment. The company called the morning of my appointment to verify that I would be here, then nothing. No one showed up for the appointment. I called Mikes and no one answered the phone. I called again the next morning and the woman that answered was extremely rude, stated that that was Home Depot calling from THEIR phone number and that I wasn’t in their system, then changed the story and said that I was in the system under a wrong phone number so they didn’t come out because no one answered the phone? Seriously, why lie? I called the warranty company back and asked to be rescheduled with another company and lodged a formal complaint against Mike’s.

I have a Whirlpool refrigerator with an extended warranty at Lowe’s. Saturday we noticed the ice cream was melting and we were not getting any ice from our icemaker. Sunday I called Lowe’s and they set up an appointment with Mike’s Appliance Service for Wednesday, January 7, 2015. On Tuesday, the 6^th, Mike’s Appliance Service called to tell me that they would be at my house between 11am and 5pm and that they would call me 30 minutes before arriving at my home. This morning, the 7^th of January, someone with Mike’s called to tell me they would not be coming because they only service my area on Tuesday’s. Now why didn’t they tell me that yesterday?
Because they confirmed my appointment on Tuesday and then cancelled on Wednesday, I would not ever call them again. I called Lowe’s and gave them my complaint and they were able to set me up with another company.

DO NOT USE!!! I have used this appliance repair company a few times & each time I am EXTREMELY disappointed. My last experience was on November 19, 2013. I had told them exactly what the problem was with my JennAir cooktop & what part (s) they needed. So, as ALWAYS, I received my service call at dinnertime. The service technician looked at my cooktop & told me, yes, we need to order these two parts, duaah, I already told you that! To make a long story short, USUALLY, Mike’s Appliances charges me a $ 95 trip charge because I’m «out of town» but I can only assume that since they have not yet contacted me in ANY way, that they couldn’t get the parts or fix my problem. Some communication would have been nice.

Rude customer service from owners wife, ripping people off. They were trying to charge $ 60 to go to my home and not fix the problem. Never again will I call this place.

Wow, i’m floored by these bad reviews, i arrived home after two days from being out of town, my fridge was out, contents ruined, called Samsung, was given Mikes number, called them on monday was told it wouldn’t be till friday before they could come out (i live about 45 miles out, i told the receptionist that i guess i have to go buy a new fridge because that was too long for me to be without one. She put me on hold then came back and said there would be someone out here today, it was Mike, very professional, wearing a uniform, he was in and out within 45 minutes, fridge repaired, thanks Mike!!!

Recently had repairs done on our refrigerator by Mike’s Appliance and we couldn’t be happier.
The technician and office personnel were great. Both professional and courteous in
every way.
I’m very surprised by previous postings. One star? Really?
My fridge is also a Samsung and Samsung WAS the problem! They were being very difficult about the warranty. In the end, I got my repairs done in a timely manner and the technician did a great job. The fridge runs like new.
I’ve written negative reviews on companies before if I thought they were bottom of the barrel, but never went out of my way to leave a positive.
However, Mike’s did such a great job taking care of the problems, I wanted to give them kudos.
They get 5 stars from this happy customer.

Absolutely under no circumstances do you want to call these people. I actually diagnosed the problem with our refrigerator back in December as Mike (the owner) was leaving our home. (Truly upsets me that when we purchased the warranty they did not disclose it was an after market warranty. This is what you always get when they lie to you.) Mike ordered an ice tray in early December. To this day we continue to wait for the delivery. The last of many phone calls was on February 21^st from their office saying they were mailing it. What a joke…