Omni La Mansion del Rio

I really enjoyed my stay here! My brother was celebrating his birthday (and was planning on popping the question to his girlfriend, whom said YES!), so we all decided to take a trip down to San Antonio for a short weekend. Since it was my first time in San Antonio, the Riverwalk was a must.
Considering the special occasion, I decided to treat myself for a night and stay here. There are different packages available, some which included tickets for the San Antonio River Cruise, brunch, a free drink, truffles, valet, you name it. I decided to stick with a single king bed room with the River Cruise package so I could get a good experience of the Riverwalk. I received an email a couple days prior to check-​in asking me to check in. I never responded, so the same day of check-​in Priscilla called to set up the check-​in. In addition to checking me in, she provided a complimentary upgrade to a river view room on the 6^th floor. Hell to the YES!
There is a bar and a restaurant located within the restaurant: Las Canarias and El Colegio. I won’t go too into detail on these venues because I would rather write them their own reviews; however, with my package at the hotel, I also received a free margarita and breakfast the following day.
Overall, I really like this hotel: fantastic customer service, great location, and spacious rooms.

this was hotel was nice, but the best thing was the staff. I lost my ipad months ago, looked everywhere for it, had no idea where I left it. apparently I left it in a hallway here, Joel Smith (director of loss prevention) found my business card in its case, called my office, and mailed it to me without even asking me to cover postage. I will definitely stay here again.

First time in Texas and chose this hotel on the river walk based on location, ambiance and service.
Great customer service from valets to front desk, comfortable bed and full amenities. Also appreciated the complimentary treats on my birthday! Great drinks and service at El Colegio bar.
One side thing to note, the walls were thin and the people next door arrived to their room after 1030pm and were quite loud. Had I known their was a 10pm «quiet» curfew in place with the hotel, I would have complained but I took it upon myself to ask them to quiet down and they did.

Overall mine and my husbands experience was awesome! They upgraded us to a bigger river front room with our own balcony for free! The rooms are clean and beautiful. Lots of history in this hotel too. We learned in was built in the 1800s and maintained beautifully. We even got to use the sister hotels roof top pool and gym just on the other side of the river walk. The staff was awesome and so was valet parking, a little pricey but very quick to get your car to you. Would defiantly recommend this hotel! We will stay here again!

Not even 3 ½ star
Out dated and in poor condition. Even black mold in bathroom. Rooms are very outdated and not clean or maintained.

I’ve stayed three times in total at this place. The last one was not as good as the other two. The hotel is beautiful. The courtyard and the pool are very well maintained. It’s location is very convenient and it has rooms overlooking the river walk, the rooms overlooking the city are okay too. However, this time something was missing. The hotel seemed very dark and the rooms too. Our room was extremely dark even though it had three lamps. There are no lamps or spots in the ceiling which makes it look a lot darker and depressing. We had a room with double beds but the beds felt super small and not comfy as their king size one. We also found some bugs in our room crawling up the bed. Avoid room service. It’s expensive and portions are tiny. Food quality for room service is lacking too. The staff is really nice but we did encounter a problem with our reservation when we got there. There were two rooms reserved for us instead of one even though we made the reservations by phone. That was quickly resolved. We also requested a crib and it was super clean. Parking is expensive but we parked across the street in the covered 6 floor garage. It was $ 20 for two days vs 35 per day at the hotel.

Iconic river walk hotel. Just did a stay cation with the family to celebrate my wife’s birthday. The is a beautiful hotel with very nice accommodations. Would be worthy of 5 stars if it were not for the awful front desk clerk – extremely inefficient, poorly trained and not the slightest bit friendly. Even with having to deal with that– it was a great stay.

I had been wanting to stay at this historic, Spanish colonial styled, Boutique Hotel since I was in high school and we finally did on our anniversary!
Location: La Mansion Hotel is located on the northern end of the San Antonio River Walk, which is where most of the local river walk attractions are centrally located, which is the better end! This hotel is right on the river. The downstairs restaurant opens up to the patio overlooking the San Antonio River Walk. Great place to people watch, get the day started and start your way down the river!
Service: The service was above par from nearly everyone we ran into at this hotel. Our baggage handler even set us up with a treat for when we got back from our event we had the night of our arrival! Everyone was exceptional except one of the two ladies that was checking us in at the front desk. Other than that person that must of simply have had a bad day, our stay went super.
Rooms: The rooms are authentic and cozy and the exposed brick work and exposed ceiling beams were a nice touch! Beds and pillow were very comfortable and fluffy. almost didn’t wanna get up the next day: D
I certainly would and very likely will go back to stay at this prime locations again!

There’s a lot to like about this place, first and foremost, the setting. It’s right on the Riverwalk, and you can get a balcony room that overlooks the water — great for people-​watching and enjoying the hubbub without being right in it. Also, most of the staff members are very nice and helpful. They left us a chocolate chip cookie and some milk our first night in our room, which our kids loved. And the pool and courtyard areas were very nice.
We stayed here for two nights over Spring Break, however, and found plenty to dislike. We had a bag stolen from the hallway right outside our door, and the hotel management’s response to the problem was extremely lackluster. I reported it within an hour of when the bag was taken, but could not get anyone from the front desk to do ANYTHING about it for 4.5 hours, when finally (after my calling three times and visiting the front desk twice to ask for help, and being told each time, «We’re still looking»), they told me, «No, we didn’t find anything in the lost and found or the trash bins… It must have been stolen.» (…Uh, yep.) Then they sent a security guy up to our room to take a pointless statement from me about what had been stolen. I say «pointless» because obviously that bag was long gone, in some hotel guest’s room or staff member’s car. Whatever; I’ll never see it again. The security guy was mostly concerned with having me include in my statement the fact that I had accidentally left the bag in the hallway outside our door, to show that it was my fault. Ha. Ha. Thanks for nothing.
We stayed two nights, and barely got any turn-​down service while we were there (i.e., making the beds, leaving us fresh towels). We left a huge pile of sodden towels on the bathroom floor, per the notice in the bathroom that says to hang up the towels you want to keep and leave the ones you want exchanged on the floor. Well, that’s what we did, but on the floor that huge pile stayed for the entirety of our stay, and we never got any fresh ones. Furthermore, our room smelled dank and strange, and was kind of small. All this for the low, low price of $ 300+ per night! Thanks for nothing, again.
The cherry on top of this very crummy cake happened when we were checking out. I noticed on our bill that we’d been charged $ 35 per night for valet parking, which we hadn’t used; we’d purposely chosen to pay just $ 10/​night at the self-​park garage across the street from the hotel. When I went to the front desk to have the charges removed, the front desk manager (I think his name was Carlos F.-something?) was INCREDIBLY rude to me.
First, when I explained the situation, he responded by calmly explaining the charges to me: «Those are from the two nights of the valet service that you used.»
I said again (very politely), «Oh, no, that’s what I’m saying — we didn’t use the valet, so we need those charges taken off the bill.»
The man then insisted that we had, in fact, used the valet. Thank goodness, by some lucky chance, I had kept the exit tickets from the garage we’d used, so I pulled them out of my wallet and showed them to him as proof that we’d parked there.
«Ma’am,» he said, very snidely, turning away, «you could have picked those tickets up anywhere.»
I was floored. «Wait,» I said (completely flabbergasted), «look at the time stamps on the tickets.»
He came back and looked at the time stamps, and shook his head. «Those are from the 16^th and 17^th,» he said. «You stayed here the nights of the 15^th and 16^th. Those aren’t your tickets.»
I seriously could not believe this, and suddenly got so angry that I started shaking. I did not, however, raise my voice or curse at him or any of the things I might have felt like doing. I stayed polite. But I did ask him, «Are you seriously telling me you think I am trying to scam you out of $ 70? When I am showing you my exit tickets from the garage across the street? They are EXIT tickets. The time stamps are from when you leave, not from when you enter.»
He said, very condescendingly, «Ma’am, calm down.»
I could so easily and happily have lost it on him, but I didn’t, because that’s not how I behave. I did tell him, «You are being incredibly rude. I can’t believe this hotel charges $ 300 a night. We’ve had a bag stolen from right outside our door, we barely got any turn-​down service while we were here, we never got any fresh towels, and now you’re accusing me of trying to scam you out of valet charges for a service that we never used?»
He said, «For your convenience, I’ll remove the charges.»
I said, «No, it’s not for my convenience. You’ll remove the charges because they are for a service that we did not use. I can’t believe how rude you are being.»
He said, «Ma’am, I am not being rude,» in a super-​snide tone.
What excellent customer service. What a fantastic place. Thanks for nothing, Mansion del Rio. I will never stay there again, and I will tell all my friends to avoid it like the plague.

If this wasn’t for the location, we wouldn’t even take a look at this hotel.
The dead switch on the entrance of our hotel room made us nervous because we didn’t know what we had turned on.
The bathtub and sink was literally unusable with all the water clogged.
Do not valet parking your car!!! Valet fee of $ 35 (not opening your door for you and waited for almost 10 minutes). The cross street garage parking is only charging $ 10 for 24 hours.
The hairdryer felt like a heater with no wind coming out from it.
This hotel charges for wifi!!!
Overall, this is an bad experience and will not recommend.

DO NOT TRUST VALET AT THIS HOTEL.
DO NOT EXPECT MANAGEMENT TO BE CONCERNED THAT THEIR PAYING CUSTOMERS WHO HAND THEIR KEYS OVER WITH TRUST TO THEIR VALET EMPLOYEES ARE BEING ROBBED!!!
My truck had been rummaged through and items stolen. I wasn’t even offered any type of refund. The «manager» on duty sent his messenger boy to talk to me in the lobby while he sat on his butt at the desk watching. Oh! I did get my $ 50 back that I had to pay for an «incidental deposit». You have to pay if you cause an incident but you get nothing in return when their scum employees steal from you. Keep it classy Omni!

Excellent service… accommodations and food. I only wish I could have stayed longer. The staff is wonderful and the amenities are great and the location is perfect. I hope to come back.

Since I wanted to be close to my work commitments as well as soak up the city, I stayed downtown on the Riverwalk.
Omni La Mansión del Rio, put me in a beautiful 6^th floor room with private balcony overlooking the Riverwalk. The hotel has beautiful Spanish colonial architecture, and while some fixtures may seem dated, it kind of adds to the history and charm of this former Catholic school and college, with its original structure built in the 1800s. It was converted into a hotel, with additions, in time for the San Antonio Hemisfair.
I could definitely hear and feel the energy of the Riverwalk from my room at night, which was admittedly unique! I loved the food from its Las Canarias restaurant, which was my daily breakfast. You could order huevos rancheros, or even get chilaquiles on the buffet. Yes, please! Room service upcharges were significant, so I started going to the restaurant vs. ordering in to save $.
The location was awesome, but there is a good deal of walking as the buildings are old and connected by a sort of indoor/​outdoor maze of hallways and passages.

Charged for smoking after hotel staff entered my room and found marijuana and sealed pack of cigarettes, I smoked nothing in that room, hotel staff refuses to help, have now turned them in to my credit card company, hotel also took smoking charges off several members of the same group when it could not be conclusively proven that smoking occurred in their rooms, a chance not afforded to me, guests smoked cigarettes in the courtyard below my room every night I stayed at this property while I went to the riverwalk or college street to smoke whatever legal or illegal substances I chose, I was robbed by this hotel, the day they said my room smelled of smoke I was not even at the hotel, I was at work across the street.

Very disappointed with this hotel, pricey but expected being next to the river walk but very small room (501), small beds, pay extra $ 10 for Internet and $ 35 for parking. Would never recommend it and would never return.

Let’s start with ALL the employees because all of them were so professional and so nice. Left with the family to have dinner. Waiting for us was milk and cookies. Our covers were turned down and relaxing music playing! Next day we came back from site seeing and the maid neatly stacked the kids toys in the cutest way. The smallest details leave the biggest impact. We loved this hotel… The pool was getting fixed but it didn’t matter because it was still cool outside.

You have to pay extra for WiFi, parking, and pet deposit! We booked thru priceline and weren’t expecting all the extras. Very disappointing! 9.95 for use of internet. I would recommend another hotel.

Great location on the Riverwalk
Staff was very friendly and helpful
Rooms were nice
Comfortable pillow-​top beds
Good restaurant on site (Las Canarias)

My wife and I stayed here on our weekend away. It had excellent access to the river walk. We really loved our room. It had exposed brick walls and exposed beams which was a really cool feature. It had a stocked mini bar, mini fridge, safe, and coffee maker in the room.
BUT
The two biggest complaints we had about the hotel are 1) the elevators. It took anywhere from 3 – 10 minutes for the elevator to come to the 5^th floor. There were several times it would pass our floor up. We ended up taking the stairs more than the elevator.
2^nd) the staff in the valet and luggage area were rude and rough with the luggage. When we were leaving we called for help with our bags and no one ever came. So, I went and got a luggage cart and did it myself and a guy standing there (who should have been the guy helping me) talking to his friend made a comment «good, didn’t want to go up there)
Kinda bummed we paid a higher price for this hotel for such service.

Good location however not much more. Beds not comfy small rooms and bathrooms. Old fixtures, small shower. The staff was rude at check in and there was a dog barking next door both nights had to call security both nights. Small, crowded, loud lobby. Valet staff overwhelmed. Elevators slow. Noisy overnight, trucks and leaf blowers in early am. Bad stay.

Loved the customer service here!!! Such a wonderful staff of employees and such helpful people!
I LOVED the hotels breakfast BUT I wish they had freshly squeezed orange juice! The only thing missing to make a perfect breakfast experience. The food was so good! I had some Mexican breakfast items I have never eaten before! The breakfast buffet even had yummy goat butter.
The only bummer is that the balcony is shared. Fortunately there was nobody else staying on the same floor that night! Haha

This is a terrific venue, great location and really nice rooms. It is right on Riverwalk, near the convention center and all of the shops. I really enjoyed the environment. The staff was very attentive and accommodating.
I would highly recommend this place for business or a fun weekend away!

Great location. Fantastic service! Loved that they greeted my four year old daughter with a gift bag immediately after we arrived. Made her day. They really understand customer service here. Would highly recommend this place and will definitely be back. Lunch and breakfast are a little bit pricey but the service is first-​class.

What an absolutely delightful and beautiful hotel!!! I am so pleased to have stayed here and I shall be returning soon!
This hotel is near a lot of restaurants and cool places to go shopping. It is touristy but the area has a lot of nice charm and is a great place to go walking.
I can’t wait to come back and stay for longer! Next time I will bring my entourage! Lovely, lovely hotel!

My two coworkers and I stayed here back in September 2014 for one night. As soon as we walked into the hotel, we knew something was not right. The hallways are extremely dark with no lights, and there’s a courtyard in the middle. Even with all the lights on, the hotel rooms were still dark and that was uncomfortable.
Well at 3am, a cop knocked on my door and told me that a woman fell off the balcony and died at the courtyard. I didn’t go back to sleep at all and had to wait until 6am for my two coworkers to wake up (they didn’t get woken up by cops because their rooms faced the other way). We finally left at 7am and everyone was checking out. Of course I didn’t get any refund for the nightmare and had to fly home that night.

Beautiful hotel with so much history, right in the heart of the river walk with MULTIPLE entrances to get into the hotel. The history in it alone is worth it but stay for the great, very courteous staff including the valet, the wonderful restaurant (separate Unilocal review pending) and comfortable, clean and luxurious rooms. By far, THIS place was the BEST part of our trip.
We came here for the honeymoon we hadn’t taken yet/​vacation we haven’t had in three years & just a relaxing time. When they asked us why we came, we just said it in passing not thinking anything of it especially since I said it to the bell hop helping us. (Daniel you rock!) After we came home from dinner, we found a bottle of champagne and chocolate covered strawberries. Talk about service! When we came into the room, I literally just walked around it to check it out. It looked like a basic king room with a small bathroom but throughout the trip we realized the luxury touches of it. The sheets, robes & towels were soft, the pillow didn’t flatten, the water pressure (yes I said it, you need to know!) was perfect, the soaps smelled neutral (which is EXTREMELY important for my husband who has allergies) and the furniture was NOT cheap. It’s the little touches that bring a room together.
Nothing was amiss in this hotel. Everything felt like a four diamond hotel to me and that’s saying a lot since I’ve been to a FEW four diamonds that have fallen a little flat.
Worth it! Five stars!
OOOOHHHH and don’t forget to try the aqua fresca in the lounge every day. I missed the last couple days but I got to try the cantaloupe and watermelon and they were by far the best flavored waters I’ve ever had! :)

On my very first trip to San Antonio, I booked this place on
. I wasn’t sure what to expect as I have no orientation on the lay of the land… Boy, little did I know, I hit the jackpot!
This hotel seems very inconspicuous. No fancy signs. No grand entrance — in fact, we almost missed the entrance altogether! However, it was such a cute and cozy hotel.
But upon arrival, the valet and bell guy were beyond kind. We informed them that we just wanted to check-​in to our room and go to dinner with our friends. We didn’t want to really park the car. They were very understanding and let us park the car there for an hour as we checked-​in/​freshened up. The valet was even nice enough to recommend that we park across the street at the city parking structure for $ 10/​night because the hotel charges $ 28/​night — such a nice gesture and we tipped him well.
While checking in, we had a pleasant experience. The lady was very friendly but I wished she would have offered to upgrade our room to the river view.
The room was very clean and quaint. We had a funky balcony that was shared with 3 – 4 other neighbors but we were the only people on the floor that night.
The icing on the cake was it’s proximity to the Riverwalk! If you just go out the back, BAM! You are in the middle of the hustle and bustle of the awesome Riverwalk. It was a beautiful night and we went barhopping to the wee hours of the morning.

Solid four stars… mainly for the location. We did get a room that opened up on river walk. I recommend it to others. We got lucky and the night we stayed was a river parade and we got to watch it from out balcony. Great people watching from our room! Easy walk to many restaurants and bars. About a $ 30 cab ride with tip from airport for two. Valet parking at hotel is $ 35/​day. Overall the hotel seems a bit old. Small rooms. Slow old elevator, we used the stairs a lot. Great brunch on Sunday at their restaurant Las Canarias. Recommend reservations. Didn’t use the pool but they have one. Overall can’t beat the location and our room opening doors to river walk. Would definitely stay here again.

Located on the Riverwalk and a 5 – 10 minute, easy, walk to the Alamo. The room was one of the best I’ve stayed in for a long time. Bed was really comfortable. Firm but not overly stiff. Sheets actually seemed clean and fresh. A/​C kept room nice and cool. They have plugs on the side of the desk which I love. No scrambling for outlets near the ground. Bathroom had a fan which I like. Staff were friendly at check-​in. The woman actually left the desk to show me where to go. I did the early checkin online which appeared to have no advantage. I would definitely stay here again.

Thoroughly enjoyed my stay at the Omni — great location right off the River Walk which makes exploring that attraction extremely easy and convenient. The steps from the hotel lead right into the middle of it all! Beautiful quaint pueblo style décor, a cute little outdoor seating area complete with lit up trees (beautiful!!), and a cute little swimming pool (too bad it was too cold to get in). The staff take the cake here — super friendly, warm smiles, and they seem to work all the time (I swear the guy who opened my door at 11pm was the same guy who opened the same door at 11am the following day). Comfortable beds, robes in the closet (how luxurious!), and a powerful hair dryer (none of those rinky-​dink white wall units), I will definitely aim to stay at the Omni the next time I’m in town!

Location! La Mansion is located right in the center of the Riverwalk. We had a beautiful view of it from our room. This hotel feels like a boutique but it’s actually quite big.
Rooms: again location matters because one side of the hotel faces the Nix Medical center… Yuck! The rooms are clean, the beds and pillows are comfortable, and the bathrooms are very functional. My room was not huge but I didn’t spend a lot of time there.
Service: was immpectable! From the restaurant to the bar to the pool bar we were taken care of at all times! The woman that cleaned our room was so sweet and did a great job! Valet can take awhile so call ahead 15 mins (it’s busy) but they are prompt and helpful.
Only down side is the elevator… Omg is it slow!!! So if you can’t do stairs be patient or ask for a main floor room. Great place and I would definitely stay here again!