Service King Collision Repair of Broadway

I was reluctant at first after some of the other reviews I read.
However I feel some may not be fair to the company.
Just like anywhere some times people have bad days, I went there on a good day I guess and throughout the process they must have had good days also. The GM was a very nice man who helped deliver the car. They where busy but they all seemed to be helpful and work together.

Nothing but excuses. They were late getting my truck finished, and only offered excuses. They were waiting on some trim pieces, and I got tired of waiting and picked up my truck anyway. The door wasnt even aligned correctly and they had to take it back in the shop before I could take it. They claimed they would have someone call me when the trim came in and come install it, but I am still waiting. I am sure since I paid already they dont care anymore. Go somewhere else, most of these positive reviews were written by friends of their staff.

Exceptional customer service both times I was in here. The girl behind the desk was sweet and professional. When there was a line, another employee came to assist me instead of having me wait. Repair work was flawless and the car came back cleaner than when I take it to the dealer. Very impressed and would come back again!
*disclosure: I did not pay for services as it was through someone else’s insurance policy. I have no comment on pricing or rates.

What a great service I had. The rental was waiting never had to wait there more than 5 minutes always on my way. Susan was willing to meet me if I couldn’t get to her. She updated me daily via text works best for me! Such a wonderful experience my car looks back to itself! Thank you!

I don’t understand why this Service King is getting no love on here. I had an incredible experience using them!
A few weeks ago, my car was vandalized, and this was one of the providers my insurance company recommended. I had to have some body work done and my tint replaced on one window. I made an appointment that Friday for my drop-​off on Monday, and they had my car back to me by Wednesday afternoon! That was before my insurance company could even figure out which end was up. They sent my car back to me as soon as possible, but I still had to come back to have the tint replaced, because an outside vendor does it. That was no problem. I came back a week later for a whopping 20 minutes to have that fixed, and as I was leaving, a difference service adviser (not my own) actually stopped me and thanked me for always being so positive and easy to work with. Maybe everyone that had such a bad experience here just went in with a bad attitude. You get back the attitude you give.

As I am driving down the road today listing to my drivers side car door rattle I am reminded of the worst service experience ever. I took my brand new BWM X5 2014 with 4000 miles on it and they literally ruined my car. Took them 30 days do do NOTHING and 7K billed to my insurance when the original quote was 3.5K They got sweat and get greasy marks all over the seats, floors and ceiling. The car smelled of BO and still had dents in it was missing the undercarriage, door not on properly and FILTHY!!! I mean horribly filthy!!!
They took it back and «fixed» it with orange peel textured paint that I have to have repainted and when Donny, the worst liar ever … took my car to have it «detailed» … he took it to BMW for a courtesy wash for FREE! WOW!
Let me explain… Donny is like the clean up guy from Pulp Fiction. We know a messy, nasty job happened, it is his job to cover it up. Ethics be darn.
My door lighting strip was damaged … Donny said it was a «manufactures defect». Never did get the part to replace it. Just gave me a few «I am working on it … but there is a national recall». Talked to BMW, they never heard of the recall. He has stopped calling. Sure do miss hearing he lies.
People, having your car damaged is stressful enough. DO NOT take it here if you want your car returned to you in good… even reasonable condition. Just DON’T GO HERE!!! You will be very sorry!
Can’t give it no stars, wish I could … but if I could save one person the heartache of going to this joke of an establishment then I feel a little better… until I get in my new rattling car. Congrats Service King… when you screw up, you really go all out!!!
My next report is going to the BBB.

Do NOT go to this place! My daughter’s car had hail damage and we went to Service King to have it fixed. When we picked up the black car, I noticed a big drip of white paint on the door. I took it back and they removed the drip. I later realized that half of the car had a mist of that same paint, even on the windows. Obviously, they had painted a car nearby as they were fixing our car. I took it back and they told me that I could not prove it was from them and they refused to fix it!

This was my first experience with a Service King Collision Repair Center. Over the years, I would always take my BMW to body work done at a dealership body shop but in this case the local dealership didn’t have one. They referred me to tow places they normally send their customers to– one of the local Caliber Collision Repair Centers and this one. I started by talking to the appointment line. I got in for an ¹¹⁄₆ appointment and turn-​in. These guys must stay busy because they were scheduling vehicle turn-​in/​repairs for mid December. Had a 9am appointment and was greeted by Paul. I was being set up to have my bumper cover replaced. I filled out some paperwork and handed over my keys. I asked how long it would take and was told about a week. They had to order a couple parts from the dealership. They managed to get the part in 2 – 3 days which was pretty quick. I received phone (and web/​text) updates on a daily basis which was very good. Picked up my car exactly one week later which was great. The paint job on the rear bumper was great – made my car look like new. They also washed it before they checked me out. Overall great service/​experience. I know this was just for a bumper cover but I plan to get an estimate from them to paint my front end and replace my front bumper which is also cracked. I’ll update the review when I get that work accomplished. We’ll see how they do on something more challenging – paint/​repair the metal portions of the car.

Made of fail. My car sustained hail damage. We were given an estimate of 9 days for repairs. Not having heard a word, we called THEM on the 10^th day and were told that due to some communication issue with the insurance estimate (which the insurance provider denies ever happened, and in any event they should have informed us of the problem so that we could call the insurance company), work had not even BEGUN on the car. That’s 2 weeks during which I rented a car, at $ 149/​week, when I had a driveable car sitting in their shop. At that point we were told that it would take them 5 days to complete the repair. On day 10, 5 days past their second estimate, they called to say that it was finally ready. We went to pick up the car and it was. not. done Not even close — filler streaks still visible on the roof, chips of exposed fiberglass between the trunk and body, and pockmark on the front bumper. The manager was defensive and agreed to give the car another cleaning, but accepted no responsibility for the remaining damage, telling us that it was not from the hailstorm (it was) and essentially refused to make the problems right. We’ll recommend they be taken off the Allstate preferred provider list.

I do NOT recommend this service location. My car was brought in after I was side swiped by a semi. All in all the cosmetic damage was my front passenger fender, the front passenger rim, some damage to the front passenger door, and the right rear view mirror.
1) It took 3 weeks alone to fix almost all of the work (It s a European car so that was reasonable) took another week to get the wheel
2) I pick up my car, my spare tire is not in my trunk, my hood was not blended to the new fender, my from signal light is not secured onto the vehicle, my molding on my passenger door window is sticking up, and my hood latch is broken.
3) Bring the car back to get fixed, talk to the guy about the rental I was to get, drop it off, rental car to pick me up. I get to the rental place and they tell me that I need to pay an extra $ 200 deposit because Service King says they are going to bill my insurance company! (It was a rework because they failed to complete all the repairs to my vehicle therefore they were supposed to foot the bill) I have to call my insurance and wait at the rental company until I got a call back from my insurance saying that Service King will be the one to pay out and 10 minutes later Service King calls the car place to give a PO #
4) They blend the hood and secure my front blinker. I drive home, everything is good until I turn my right signal on to turn into my subdivision, it s blinking too fast. So now my bulb is out. I get out of the car, get my mom, open the door for her and then THERE IS NO MOLDING ON MY PASSENGER DOOR WINDOW. So here I am, waiting for them to fix that TOMORROW. Mind you my
DATE OF LOSS=2/5/13 and today is 3÷22÷13 they are still fixing my car.